Kempinski Hotel Cancun

We have been here several times, and when we go, we see guests who are also return guests, which tells you something. I’ve read reviews about this hotel that say it needs a refresh or a makeover, and this is my take on those reviews: those people like modern styles, and they don’t like more traditional styles. Nothing is in disrepair here, nothing is worn. It is a classic and classy style, without being gold lame tacky like Mar-a-Lago. The service is always attentive and friendly. The Club Grille and Fantino are both amazing restaurants, particularly Fantino. The two pools are well-maintained and present a relaxing atmosphere.

If you’re planning a trip to Cancun, do yourself a favor and book an all-inclusive resort. This is not the place to choose for a standard hotel experience. My stay at the Kempinski Hotel was disappointing, and it fell far short of the 5-star status it claims. From the outset, it was clear this hotel is not in the same league as other 5-star properties. The prices for the nightly stay were okay but the food and the overall experience didn’t justify the cost. Basic amenities like airport shuttle transfers were not included—you’ll need to arrange your own transportation. After my stay, I understand why the hotel seemed so empty, as reflected in some of the less-than-stellar reviews I initially ignored. Hotel & Rooms: The front staff, a few of the servers at breakfast buffet and the beach/pool servers were low key rude. (Unfortunately what others have experienced as well) The hotel is outdated, with furnishings that appear to have barely been refreshed since its rebranding from Ritz-Carlton to Kempinski. While the rooms were clean, the beds, pillows, and mattresses were old and uncomfortable—I’ve experienced far better in 3-star hotels. The housekeeping staff were really nice and kept our rooms clean. The pool area and common spaces also showed signs of age and neglect. This is a far cry from the luxury you’d expect from a top-tier hotel brand, especially when the staff were only motivated by big tippers. Dining: • Fantarino Restaurant: The service here was exceptional, and the staff were welcoming and friendly, delivering the “5-star diamond” experience advertised. Unfortunately, the food didn’t match the service—there was no wow factor in the dishes, and the overall quality was underwhelming. • Breakfast Buffet at the Café: At $42 per person, it was overpriced for what was offered. That said, one server, Rudy, was especially kind and attentive on one of our mornings. • Dinner at Casitas: The standout of the trip. The service was excellent, and the local catch of the day (grouper) was delicious, but it’s not enough to redeem the overall experience. It seems like when this property transitioned from Ritz to Kempinski, they made a few surface-level updates but failed to maintain the high standards you’d expect. The Kempinski name here feels more like a hollow label than a guarantee of luxury. No matter how good a deal you find, I cannot recommend this hotel. I certainly wouldn’t stay here again or suggest it to my family or friends. For Cancun, stick to an all-inclusive resort—you’ll get far better value, service, and overall enjoyment.

The property is beautiful. We went for our anniversary and splurged for a club floor. Totally worth it! Concierge services were outstanding and very attentive. The food was excellent in the club lounge and in the restaurants. Special shout out to Mayanin who took such good care of us on the beach. Would definitely recommend and would live to go back someday.

This hotel was beautiful and the service is excellent. Every staff member was kind, friendly, knowledgeable and attentive. Cleanliness is 5 stars as is the view! The Panoramic Suite is one of the most luxurious rooms we have ever stayed in & we have enjoyed some many beautiful views in our travels. Definitely worth staying here!

We went here for my wife’s birthday in November when it was off peak season. My gosh, what an amazing experience. We only stayed just for the weekend and had an amazing experience, not only in the spa with Mili who made us feel right at home. She helped us also prepare for our visit even before we step foot in the hotel itself. Like I said, we only spent a day and a half and came in Friday evening and left on Sunday morning, however our experience was not that we wish to come back to this hotel again in the future with our kids. my wife has been to many spas in America and also all around the world and stated that this is by far the best spa experience that she’s ever had. Yenny her valet made her feel like a queen and pampered her the entire time. Ariana and Carmen our amazing therapist who took us through the couples escape package for a massage and facial. we never felt so relaxed before in our lives. It is the first time we properly actually enjoyed a spa experience to this extent. I almost forgot to mention that the breakfast buffet is amazing. We had fresh juices as well as fresh waffles made from scratch. My wife wanted a hazelnut latte and I don’t even know where they went to get the hazelnut but they did. They go above and beyond to make your experience worthwhile. Now The best part was a dinner that we had at The Club Grill. There we were met by Williams, the manager, who took us to our table where we ended up being the only table in the entire restaurant. We immediately felt like royalty as we were greeted by waiters that came in pears, not only to deliver our food, but also to take our empty plates away. This was the most VIP experience dinner that I’ve ever experienced and I’ve been to many 5 star restaurants in the US, and this is by far the best experience that we’ve had. They also surprised us with a chocolate soufflé dessert and live music played happy birthday theme in the background as they delivered the dessert. Our team of servants included Luis Miguel, Jorge, Eduardo, Alfredo, as well as Leonardo. They all did an amazing job. This is by far the most Vip experience that I’ve had as far as a dinner is concerned. Give them all a raise. Once again, we wish to return to Cancun for a weekend getaway, as this is simply the best way to ever relax away from the United States and the craziness that we have to deal with on a daily basis.