Luxury Residences by Villa del Palmar Cancun

We really enjoyed our stay at Villa del Palmar Cancún! The resort was gorgeous, the staff was so friendly and accommodating, the food was amazing, and the atmosphere was the perfect combination of relaxing and family friendly. There are so many activities for kids, which is nice. We celebrated my son’s 4th birthday while on vacation there and the staff went above and beyond to make his day special- a big thank you to Emmanuel and Romo at Caprichos.! Our breakfast and dinner servers were so sweet to prepare a birthday surprise and sing to him. We had a wonderful vacation and would definitely come back! I highly recommend this resort to others!

This was our second year in a row of staying at Villa Del Palmer in Cancun. We are members of the vacation club and have owned with the Villas for 25 years. We arrived early before check in time at 1 PM. We were hoping to be able to get a villa with a view of the ocean as well as early check-in. We got neither. We had both our own villa and had also rented a villa from an owner. Our rental Villa was on the first floor behind the spa so we could not see the ocean at all. It was a "hospitality" villa. Our actual villa that we reserved through the club had occupants still using it as evidenced upon entering. We were eventually given a villa on the third floor, which had a better view, but all throughout our stay we heard from other first time visitors who were not owners that they had much better Villa selections and views than we got as owners. And even more concerning issue was the fact that the water in all of our faucets, smelled like a combination of sewer gas and petroleum. We had maintenance come on two separate occasions to try to assess and fix the problem to no avail. We kept asking at the front desk, if we could switch to another villa and we were told day after day that they were full. Eventually, we just gave up. There are many positive features at the resort. We enjoyed some delicious meals at the restaurants and also enjoyed the activities, including yoga and water aerobics. All of the staff around the resort were very friendly, but the member's concierge gave us no attention once we had gone to the owners' sales meeting. The ability to get chairs around the pool or on the beach is very difficult as most of them are taken by 6 AM. This is a known issue yet the resort does nothing about the patrons that tip the pool staff to reserve chairs for them or to prevent people from reserving chairs early in the morning without being present by putting their belongs and towels in the chairs. It is unfortunate that a resort that was once utilized primarily by timeshare owners caters more to 70% of the visitors that are using it now through online "hotel " reservations.

Service here is exceptional. It's always clean and organised. Staff are very polite and accommodating. I would like to specially mention our waiter ADRIAN MARTIN COHUO who made us feel very welcomed and taken care of everytime we eat at the restaurant. Among the many staff who served us, he is the one who has shown unparallelled charisma and he made us feel very special. He deserves a raise!!! 🙂🙂🙂 Thanks!!! Will definitely come back to this beautiful place!!!

From transportation to and from airport, while at the resort the staff were courteous and very helpful and respectful. The one bedroom had a lovely balcony, jet tub, kitchen supplies , microwave and so much more. It was clean and well maintained. Enjoyed the hot tubs and the adult pools. The on site market store had all that we needed. .

David and Alberto were incredibly welcoming during our stay at Villa del Palmar in Cancun. They served us throughout our five-day visit and truly made us feel at home. Each morning, they greeted us with warm smiles and friendly conversation. Their kindness and attentiveness stood out — they even remembered our drink orders and suggested new ones for us to try, which we really appreciated. They also shared some fantastic recommendations for beautiful travel spots near Cancun. Having them as our servers made our trip even more special, and we’re already looking forward to returning, thanks to David and Alberto.