NIZUC Resort & Spa

This review is based on our stay 10-16th November 2024. We paid approximately US$900 per night for an ocean view room. Positives - The hotel has been designed and decorated to a high quality. The hotel feels spacious without feeling empty. It is modern but stays authentic to the local environment. - The staff are exceptionally attentive, knowable and friendly. - The rooms are a good size and with high quality decor. The bathroom and storage areas are also spacious. - The beaches and pool areas are beautiful, clean and not too crowded. Note that there is both a family and adults-only option. - There is a good selection of restaurants and cafes offering high quality food. - The breakfast buffet is good with usual selection plus local Mexican options. Note that they offer free mimosas and Bloody Marys but most coffees are chargeable (see below). - Food and beverage prices are in line with what you’d expect for a five star resort. - They have small but high quality gym with free water, fruit and towels. Could do better: - We were charged about $130 for a 12min ride from the airport. This felt like exploitation and if there were cheaper options then it was not clear. - At breakfast, if you want a coffee which is not just filtered coffee then you are charged $6 for a machine-capsule coffee. This is easily the worst tasting coffee I’ve had a 5-star hotel. A hotel this size should have a trained barista particularly if charging extra (note they offer free mimosas and bloody marys but not coffee which makes no sense). - At the adult pool, you will pay for sunbeds and cabanas ($350) overlooking the pool yet the better located sunbeds overlooking the beach or on the beach are free. Again, makes no sense. - We requested two breakfast boxes (a croissant and a banana) as we had an early start for trip to pyramids and were charged $72 even though breakfast was included and it was a very basic breakfast. For comparison, we were given free breakfast boxes this year by the Oberoi and Four Seasons. - The two bars are both very nice with a good selection of cocktails but both have a giant tv in them which makes them like a sports bar. Suggest they have a separate sports bar for those that want it. - They have a great restaurant called “Ni” but it closes at 6pm. It would be good to have that as a dinner option. Overall this is an excellent resort. The three out of five rating reflects the hotel manager’s behaviour to grift money out of customers.

Best resort we have ever stayed at in Mexico! We were blown away! The service is absolutely superb, the food was incredible and the room was stunning! Honestly couldn’t have asked for a better experience. Jonathon went above and beyond every single day. We will be back very soon

We are still here, but I must commend the entire staff for being so gracious and kind. Frequent traveler all over and the Nizuc is in my top 5 resorts. The grounds are beautiful, but the service is first class all the way. Our 2nd time here! Oustanding

From the moment you arrive at Nizuc, you are transported to a world of tranquility, peace, exquisite design and absolute care of every detail. The staff is next level: attentive, courteous, anticipating your every need and all while exhibiting their absolute joy in doing so. The food was absolutely delicious. The extensive breakfast buffet to delight anything your heart desires; Ramona was such a unique experience and took the Mexican cuisine to the highest level, both in presentation and flavor; Akan Bar cocktails were refined and elevated, the ambiance was also very sexy; Indochine elevated Asian classics amidst a gorgeous setting. Both the adult pool and main pool had stunning views and again, you feel like you are a world away from the hustle and bustle of Cancún while still only being 10 min from the airport. The suite felt like our own oasis, modern decor with Mayan influences and little surprises at our nightly turndown. I can’t WAIT to go back.

Excellent place. Probably the best you can get in Cancun. Excellent staff, quality food, top notch ambience. Very kid friendly. Stayed there for a total of 4 nights as a family of 3, two adults and an infant and we were looking for a place to just chill and relax. We got more than we needed!