Kempinski Hotel Cancun

What makes memorable stay is the exceptional service givin. Many of your employees keep the Ritz Carlton level of service …. Still the best hotel in Cancun Your employees like Moises ( Casitas) Ruben ( Concierge and hospitality) Oscar (Now at Fantino) Efrain ( Restaurant manager) are just exemple of people’s making the stay memorable … Those employees will help others employees to achieve the same service. It was my 15th stay, and the first since it change from Ritz to Kempinski , and there is no difference …. What makes a brand successful start with special attention… And the Kempinski staff lead by staff with the Ritz Culture will help the hotel to stay as NUMBER 1 choice for luxury in Cancun..

Beautiful place. But here one day and they have made my stay stressful already put a card under door telling my husband that he spent 800 dollars in one day. So of course we just got in and we did not spend 800 not even close. This is suppose to be stress free .

CUSTOMER SERVICE IS ALWAYS OUTSTANDING AND WE LOVE THE CABANAS/BEACH FRONT AND THE LOCATION TO THE MALLS AND NEARBY REASTUARNTS. THE FOOD OPTIONS ARE ALL VERY GOOD AND WE ENJOY THE ADDITIONAL OPTIONS AVAILALE ON THE CLUB LEVEL. WE HAVE STAYED HERE MANY TIMES AND HAVE FOUND IT TO BE OUR FAVORITE IN CANCUN

The resort is great for people who are looking for a beautiful place to rest on their vacation. The staff is amazing and they take care of everything. The staff at the concierge were so helpful with anything we needed. Everyone was very efficient. The hotel is an elegant place with great restaurants and great pool service. The staff prepare your lounge for you, even creating a very comfortable towel pillow and leaving an extra towel. There are always people circulating to take your order for drinks or food. Both very high quality. I have to say, they make an amazing mojito and great chicken wings! Breakfast was perfect every morning with lots of choices. The wait staff, again very courteous and efficient. We only dined at two of the restaurants, the outdoor Casitas and the Club Grill. Casitas was very casual with great service and great food. The City Grill was a very elegant restaurant with jazz music that I’m glad we didn’t miss. The service was impecable and the food exquisite. I always order duck if it is on the menu and I can honestly say it was the best duck I ever had. And you must order the soufflé for dessert. One night we went to the D Lounge for cocktails and apps and to enjoy the live music. We also had room service when we were too tired to go out. The food was delivered very quickly by a very friendly waiter who set up the table by our sliding door so we could enjoy the beautiful view, arranged everything, and poured our drinks before leaving. And they came back to pick up as soon as we called them after we were done. We were very sad we had to leave. We are looking forward to going back to be spoiled again and to do the things we didn’t get to, like visit the last restaurant Fantino, have a private romantic dinner on the beach, and use the spa. We will also be reserving a cabana for as many days as we can get. Lying by the beach on a comfortable bed sipping cold wine or cocktails is the best and we only got to do it for two days. This isn’t the place for you if you are looking for parties into the morning, but if you are looking for quiet and elegance, this is it.

Beautiful beachside resort with great staff! The hotel is classic 5 star service. We were well care for by the staff, from our welcome, to the poolside service and impeccably clean rooms! We had an Oceanfront room with a balcony and loved keeping the slider open in the morning to hear the ocean and see the amazing view. We went to the spa and each got the Kayanta signature massage. I've had quite a few massages over the years and I can honestly say this was one of the best. Thank you, Terese and Maribel for all the wonderful care! The pool was a quiet retreat and well kept. We were able to get chairs each day and enjoyed the poolside service. Food and Drinks were perfect! The brunch was amazing and the Casita restaurant on the beach was wonderful. We loved listening to the jazz in the Lounge. The staff was super kind and attentive at every restaurant.