The Portswood

Cape Town, South Africa

8 Moderate Deluxe

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About the Hotel

Boasting a place of pride on Cape Town�(TM)s trendy Victoria & Albert Waterfront, The PortsWood captures the blend of casual and sophisticated spirits that make up South Africa. A cheerful style sets the mood in the guestrooms and suites, while the waterfront location provides an energetic atmosphere. A one-of-a-kind aspect of this Legacy Hotels & Resorts International affiliate is its Quarterdeck Restaurant. Housed in a section of the original Breakwater Prison, which was built in 1860, it blends unique history with the best of Cape Malay cuisine.

Location

The Portswood
Portswood Square
Cape Town, South Africa 8001

Nearest Airport: CPT

Features and Amenities

Reviews for The Portswood

Staying at a construction site, sleeping at a truck stop

Reviewed 5 days ago

NOISE, form banging doors to buses arriving all night, sleeping is extremely difficult at the entrance facing rooms. The entrance hall looked like a construction site with only one elevator for the whole hotel and stairs blocked by draping.

FedericoFAbalos

Great hotel

Reviewed 1 week ago

The portswood was in a great area to see the amazing V&A area of cape town Great views of table mountain The breakfast was amazing the staff very friendly and helpful The amenities were good and the rooms very clean and comfy Was a great start to our South African adventure Thanks portswood for a great stay

waynerea - Doncaster, United Kingdom

Fab stay

Reviewed 1 week ago

We had a lovely stay, rooms a little tired but very comfortable. Staff were great. Breakfast was lovely

HampshireCrikey - hampshire

Charged twice for this room. I am trying to obtain a refund.

Reviewed 2 weeks ago

Booked this hotel for my daughter who was travelling to South Africa to meet a tour group. I booked this online - I received a confirmation email, and the room was prepaid and fully guaranteed. My daughter arrived; the front desk had the reservation based on the reservation number. However, when she checked out the next day, she was told she had to pay for the stay. She unfortunately did not have enough time to discuss and argue with the desk clerk as she had to meet her group. I have since been trying to resolve this over payment - I have been dealing with a customer service group that continues to ask for my receipts in various formats. First, they required it in a PDF form, which I have sent 3 times, then they asked for this in a JPG form, which I have now sent also. Each time I send my emails to this customer service group, I get a reply stating they cannot open or see my receipt. this has been going on since the beginning of October. Yesterday I expressed my frustration that no one is assisting me, and that for some reason no one can 'see / open' my evidence reflecting this over payment. Today, I received an email stating (paraphrasing) that they have not been able to receive a positive response from their hotel partner, therefore the reservation remains non-refundable. If in case we receive any reply from the hotel partner in the future we will definitely update me on this case, as of now the reservation is non-refundable. I am looking for someone from this hotel to reach out to me. This is horrible service. If you are using a third-party partner to secure reservations, then either that company needs to be instructed on customer service, or you need to own the service piece of your business. It seems to me that this partner who is selling your business is taking the money as a fully guaranteed reservation and not passing it along to your hotel locations. Looking forward to hearing from this hotel directly, and not third-party partner. L. Lagana

Leanne L

Great all rounder