The Twelve Apostles Hotel and Spa

Absolutely love this property. My third stay, two with groups from the US. The location is spectacular with amazing views. The DJ in the bar one of our nights was so fun and talented! Cocktails are very good and our wine pairing meal was wonderful great on one trip and challenging on another. We did have a few hiccups with some of the rooms with my groups, but they were addressed swiftly. The spa facility is very unique with its cave pools and the massage was good, but not great. I felt a bit of a disconnect with staff on a few interactions which was disappointing. BUT, will not hesitate to return and book for clients whenever they are booking Cape Town.

The Azure Restaurant for evening dinner. Out waitress Rebecca was absolutely first class. She was very knowledgeable about the South African wines and helped us choose a lovely SA bubbly to go with our oysters. Unfortunately, my husbands main course The King clip was just enough for a six year old! It was tasteless and greasy, pan fried and oily. The dessert of rice pudding was lovely. When Rebecca asked us about the meal, my husband, who never complains, mentioned his tasteless but expensive King clip, no one from the kitchen came out and apologised or offered to reduce the bill! We always like to leave a 10 % in cash to our server. However, we noticed on the bill, that a 12.5% service charge had already been added. Rebecca who looked after us should get this and not the hotel. Customers should not be expected to pay for a service twice! Poor show from The 12 Apostles management. Don't rip off your customers. Finally, we we're waiting for our Ubber, when Pippa the night's manager asked us about our evening. My husband informed her about our experience. She said she would make sure that Rebecca would get the 12.5% service charge and look into the poor fish main course. I don't think we would go there again, since Cape Town has some fantastic restaurants, who offer value for money.

My favourite hotel in SA. The attention to detail. The great view. Excellent staff. Super suites with all the comforts. Love the cinema and pool. Love the treats and leopard bar. So thoughtful and stylish. Brough my small dog and she was treated like a queen.

Our stay at the 12 Apostles Hotel for our 3rd anniversary was a mix of highs and lows. The highlight of our trip was the amazing picnic with an unbeatable view—truly one of the most breathtaking experiences we’ve had. We also had a fantastic dinner, with delicious food that met all our expectations. A special shoutout to Godwin, who went above and beyond to make sure we were well taken care of. His service was exceptional, and we felt valued throughout our stay. However, we were disappointed by a few things. The hotel decor felt outdated and didn't quite match the luxury vibe we were expecting. Another letdown was the paid private cinema experience. We were expecting something special but ended up just watching Netflix, which felt like a waste, as we could have done that in our room. Overall, the views and the service were wonderful, but the decor and cinema experience left something to be desired.

Good morning Simphiwe, I hope that you are well. I would like to say thank you for the kindness, professional and excellent service shown me on both occasions when I visited the 12 Apostles Hotel and Spa on Thursday, 03rd October 2024 as well as Saturday, 05th October 2024. Thursday was my first time at your most beautiful hotel. 2 of my friends from USA, Clover Cobb and Michelle Guy joined me on their vacation and mine as well. Planned visit without reservations. The service was excellent and the food was amazing, delicious and scrumptious and the ambience was sublime. We ate at the Leopard's bar. We were served by Rati and Amy Leigh the manager was also extremely attentive. The Saturday I came with 2 other tourists from USA, Stacy van Putten and Danielle whom I met on Table mountain the day before and they requested a private tour and I brought them for lunch at the 12 Apostles. Unplanned visit without reservation. They had an awesome time and raved about the delicious food, ambience and excellent service was top class.