Vineyard Hotel & Spa

Incredibly busy and crowded. The staff and the building just couldn’t cope with the number of guests they had crammed in. The swimming pool area, although handled brilliantly by the lovely staff, just doesn’t work as there are SO many people, we were all packed in side by side. The last day there was some maintenance to the lawn so the situation was even worse and impossible to use. The wait for a table at breakfast was SO bad we gave up after half an hour and left. BE CAREFUL OF THE FOOD !! I had supper there on the first night and was violently ill all night and the next day. On my request the management sent the food off for analysis and despite repeated requests for some feedback -there was total silence so I can only assume it was contaminated. Very poorly handled. We went out every evening after that and saved ourselves a fortune. There are plenty of good local restaurants.

This Hotel is heaven on hearth, It’s classy Colonial style with a modern twist, Has a wonderful Spa, Staff are totally charming from Gardeners to door guys waiters and reception staff, It’s so relaxing and the views from the stunning gardens of the mountains makes its even more Special, They had a wonderful boutique shop with the most amazing helpful lady, Totally perfect, they have court yard rooms we had a Mountain View suite which was wonderful

Have put in a complaint regarding missing money from my bedroom. Apparently, it can take up to 3 days to review ! No apologies, no compensation, no manager!! Not impressed. I am in the hotel and accommodation business and having a cleaner knock on your door at 7 am is odd at a holiday destination! Lunch service slow and food menu over stated. Stunning views of the mountains, pool staff friendly and welcoming and helpful. The tortoises are a treat to watch. Hope to hear from the management team regarding my £180 stolen from handbag !!

An expensive hotel trading on a past life. 1st night was a shambles . Waited 30 mins to get 2 drinks- even when seated virtually next to bar. Waited 60mins to get a table, having been told on checking in that residents shouldn't have problems getting a table , faced with reserved signs everywhere. We finally sat down to an inedible main course. Presented with stale bread (sent back) dried up meat and a TOOTH PICK in the meal!!!! Also sent back. Service was shocking! Went to bed hungry ! Checked bill next day having been assured a manager would look into the issue but we had still been charged!!! Housekeeping- there is no longer the lovely touch of a “ turn down” service at £420 a room . Shame. The next day our room still hadn’t been touched by 4pm and only when we complained at the Front desk again, did anything happen . There is no communication between Food/Beverages/Housekeeping because we were promised half a dozen times that someone would come and address our concerns . We had several issues with the room/suite not being swept or cups /glasses not being changed but there is a complacency about management that really doesn’t take anything on board or give a hoot ,simply nodding politely… Because the location is great there will always be customers but NOT because of the service.

We loved our stay here. Family of 4 for 2 nights. the kids club was really great, i would say suitable up to age 8ish. Our children loved the tortoises roaming around and the grounds were really lovely to stroll through. food was excellent, especially in the restaurant. You could have breakfast in the restaurant or the buffet, both having completely different things. Pool area really nice with complimentary water. We would definitely return.