South Seas Island Resort

We just had an amazing stay with our family at South Seas Resort. We stayed at the house 1102, which was beautiful and the view was incredible-we saw dolphins everyday from our screened porch. Lucy and the entire front desk staff (especially Terry) did everything do make sure had a perfect stay. We will definitely be back very soon!

The good and the not so good. We were here for a family wedding. . The Hurricane wiped this property down. So they are in the process of rebuilding. With this said... The Good: The beach is lovely, the food is good and the mini golf course is Instagram able. Meh: We paid a discounted price for a 1 bedroom condo like accommodation on the beach. Regardless of the Hurricanes the accommodations' are not even close to the price they are asking. Everything is nice, but in no way $700 to $1100 a night nice. I was not close to being awed for that price. I might do better with a VBRO. The beach front where the condo was is great, but the accommodations were average at best. The Bad: It's a construction zone. Be prepared for work going on around you as rebuilding is happening. In total: No, I can't recommend this property at the prices they are asking at this stage of the game. Perhaps down the road.

The company that runs South Seas and Management in the Reservations Dept is deceptive, unreliable and totally unprofessional. We had a private beach home reserved from March 24-31, 2025. We received a phone call at 5:45 p.m. the night before we were to fly down to Captiva Island and told that the home was not available for our stay. This is after I called last week to confirm our reservation and was told we were all set for our stay. Then, the Manager tried to get us to stay in the Beach Villas (tacky hotel-like rooms in the lower end of the resort)--they were the only places available. He said that NONE of the beach homes were available, which I think is a lie. I have been going down to Captiva Island since 1976 and my parents owned a Beach Cottage for over 40 years in this resort, so I am very familiar with this place. Now, we had to cancel our flight and rental car--and trip--at the last minute. This unprofessional treatment is unacceptable. We will not be spending any of our money at this resort in the future. I would stay away from their deceptive practices--similar to a "bait & switch." Try Sunset Captiva or Tween Waters if you would like to enjoy the awesome island, but not do business with a shady company.

As of March 2025, South Seas is still suffering the aftermath of the past two hurricane seasons. Before getting into the issues we faced, suffice it to say that South Seas is a terrific place to go for a family vacation, with a range of accommodations (albeit expensive), good beaches and decent on-site amenities. But beware. One issue to deal with is that there is still a lot of construction going on to restore from the hurricane damage. In the duplex that we ended up in, there was still construction going on in the unit through the walls, with banging and sawing going on during the day. There were so many vehicles supporting the workers that we were blocked from parking outside our unit. Throughout the resort, there is a lot of reconstruction going on as well. The biggest issue we had, however, was with guest services. When we arrived, we were told that the unit we had booked was uninhabitable ("destroyed" was the word they used). This was after trying to confirm our booking several times over the preceding couple of months because it was not even clear that the resort had reopened due to the 2024 hurricane damage. They could have at least informed us before we got on a plane. Instead, we were put into one of the multi-unit low rise buildings - not what were were planning for. The good news for us was that they comped us for the first night and then put us into one of the high end villas (with the construction in the other half - see above). Guest services communication issues were a problem from the start. It was rare that anyone picked up the phone when we called or responded when we texted. The people at the desk were very nice, but follow-through was poor. (How do we get fresh towels? Where do we put the trash? for example). The clincher was that on our next to last day , the construction crew next door barricaded our path to the beach with some vinyl fencing. We complained to the workers but they responded over and over "our boss told us to do this." Their boss was apparently not with South Seas but with the construction contractor. We contacted Guest Services, who said they didn't know who to get in touch with to remedy the situation but would they would figure it out and get back to us. No luck with that. Miraculously (?) the morning we left, the workers reconfigured the vinyl fencing so that it no longer obstructed our way to the beach. The main point of this review is that anyone intending to book at South Seas should bend over backwards to confirm all their arrangements in advance (I'd recommend checking on the status of all construction on site as well) and be very insistent when they arrive that you have a contact in guest services whom you can call when you need information. Hopefully South Seas can bulk up their guest services staffing as well before you arrive. Despite all this, I would recommend South Seas once they get their act together.

I stayed at your resort, room 2316, last weekend to attend my nephew's wedding. To be completely honest, my wife and I were utterly disappointed with our room and the constant construction around us. As a resident of Naples, FL I am well aware of the recent hurricanes and the devastating impact they had. I had visited your website and was aware of some ongoing construction. I never assumed you would open buildings that weren't complete. I never thought I would be in one. The elevator in my building was unfinished. As in there was no door. There were laundry machines sitting on the ground. No landscaping of any kind had been installed. The flooring contractors were just finishing up the aromatic epoxy floor on the floor beneath our room as we arrived Friday night at 6:30. As we had a bbq to attend we soldiered on that night. By the way your staff did a great job at the wedding bbq. The food was quite good. We woke up Saturday morning to the sounds of a fence going up around the neighboring building's pool. This went on all day. We found out that we had minimal water pressure in the shower and the AC couldn't go below 77. Happily, it was cool weather Friday and Saturday night. I did go by the front office Saturday afternoon to speak to the front desk. I spoke to all three people there. Ultimately, I was told that because we were part of a negotiated rate for the wedding, and the wedding party knew of the construction, no discounts could be given. This is odd because I know of another guest who did receive a discount. And their building was fine compared to mine. I left disappointed to attend the wedding that night. Once again, your staff did a fine job. I ran high end catered events in NYC for 25 years. I know a thing of two about hospitality. We checked out Sunday around 11:00. My wife spoke to someone at the front desk who said Terry would be available around 3:00 and to call then. I called around 4:00 and left a message. I have not heard anything back as of yet. Our frustration is simply explained. We do not feel we had a $900 a night experience.