The Boulders Resort & Spa

Spent 3 nights at the Boulders Resort in mid December. We stayed in a casita on the grounds. The one we stayed in was on the 1st floor and there was a 2nd level above us. One night there was a late check-in around midnight and we could hear the people wheeling their luggage across the floor and their footsteps. That was the only negative experience we had with the casita. There was a wood burning fireplace and the resort supplied manufactured logs for burning. A log lasted around 2 hours. No cars were allowed on the grounds and if you wanted transportation for meals or to your car you called the bellhop service and a driver in a golf cart would come and pick you up. The main attractions at the resort were a golf course and a spa. We didn't use either of these . Breakfast every day at the Palo Verde was very good. Our server, Paris did an excellent job. She was attentive, courteous and a pleasure to deal with.We ate dinner at Palo Verde one night and at The Grill on another night. The service was great, the atmosphere was great but the meals were disappointing. I had a filet one night and a ribeye the 2nd. The filet had no texture and the ribeye was slightly overdone. The grounds were great, Nature at it's best. Tall Saguaro cacti all over the place and gorgeous rock formations for a background

Beautiful grounds, well trained front desk staff. Soft goods in rooms, bath mats, towels, sheets, - are second rate, old, and frayed. There is a disconnect between the physical maintenance and the cleaning crew. Very disappointing. The kitchen had no ability to accomodate a liquid diet - bullion, consume, jello. They are proximate to Mayo and not addressing the needs of their guests who are also patients. All parking is on the perimiter and requires a hike from the car. The signage is not well lit to allow you to navigate to your room in the dark.

when they say beauty is only skin deep, well that is the best way to describe this "resort" my new wife and I went here for our honeymoon, we got there a little later in the evening on sat the 23rd following our wedding. the following morning, we found dead roaches and live ones. we also found the bedding was not changed prior to our arrival. someone else had left stains from their stay. in addition to hair and who knows what else was in that bed. the heat didn't work, the eco logs for the fireplace did not light. and the pillows went flat as quick as your head hit the pillows. we left early. when I checked out, I told the front desk about the issues and so on. the guy behind the desk did not even take info or show any concern as to my being upset. I followed up with the corporate offices and explained the problems, and was told a full refund would be issued, or so I was told. I was told that I would receive "Hilton points." I told them that is not an option as I will not stay at another Hilton facility again. I was then transferred to the manager (who expressed she did not or was not aware of the problems) of the resort and after 15 min of going back and forth she relented and said yes, a refund will be issued. it should take up to 3 weeks. I guess we will see.

To start the heat in our room did not work upon check in. Called front desk who said they would send maintenance. They could not fix the unit but offered us logs for the fireplace. The unit then continued to cycle on and off every few minutes. Was told they would get it repaired shortly. Then woke up the next morning for a meeting and found out we had no running water. No answer at the front desk, bellman, room service, concierge. Finally got through to bell desk who advised a portion of the resort lost water, but they were taking guests to the spa to shower where they had 3 stalls. 2nd night still no heat. Upon checkout asked via text for a manager to call me. They confirmed they would that day (Friday). Never heard from them.

They were organized, and fast at check in. The casita was awesome with a hot tub. The staff were friendly and concierge was on point with their recommendations. I couldn’t have asked for a better experience. We will be back. Thanks again!!!!