The Boulders Resort & Spa

They were organized, and fast at check in. The casita was awesome with a hot tub. The staff were friendly and concierge was on point with their recommendations. I couldn’t have asked for a better experience. We will be back. Thanks again!!!!

Overall, this hotel was dated and worn. For the price point, we expected a much better experience. Our room in particular was tired and dated. The bathroom was clean, but towels were showing their age, the rug was not clean, the shower floor and floors overall did not look like they were cleaned in a long time. The linens and pillows on the bed were cheap. The patio door was broken. There was nothing inviting with the patio and furniture that made you want to spend any time there. One of the chairs was ripped as well. It was as if only the bare minimum was being taken care of when the room was being turned over for the next guest. So disappointing. The staff overall were very nice and helpful, but being at the mercy of having to get around the property with golf carts was sometimes frustrating. We ended up not using the pool or spa for that reason. Would not recommend this property to anyone or go back.

Hello, our casita was beautiful and golf course was beautiful. Unfortunately the biggest problem we had was the bellman service. 24 golf cart transportation around the grounds sounds like an incredible luxury, if it actually worked. It was difficult to rely on them for our transportation around the resort. Many times we were made to feel like an inconvenience, once even told “sure, I’ll take you back to your room for the 4th time today” Also there were several times that there was a significant delay. After dinner at 8pm we waited over 30 min to be picked up. Earlier in the day we waited 30 min and had to call several times to be picked up from the spa. No room service until 430pm, and no cafe or bar after 230p at the spa, bc it was just before the busy season. but we were told a million times how "busy" it was. It makes guests feel less important when staff are complaining about how busy it is, but then simple services are limited bc it's not "busy season". Additionally the driving range at the golf course wasn't open until the day we left, and there wasn't any availability to watch Thursday night football in our casita. The weather was chilly, so we were unable to hang but the pool comfortably so it would have definitely been nice to hit balls on the driving range, watch football in our room, order room service breakfast and champagne, or get a drink in the spa. unfortunately we couldn't do any of that. We were really looking forward to a pampered, luxury stay, but unfortunately that was not the case.

Boulders is set in an incredible landscape over a huge area. It feels like travelling back in time, with crazy paving floors and rooms so spacious it feels indulgent. I liked the Mexican casita style feel. The team running the golf cart shuttles are super friendly and helpful, and definitely needed because distances are too far to walk easily. The food at the Spotted Donkey Cantina was delicious. The gym is well equipped but closes at 5pm! That was a surprise. Two small downsides: my room was not refreshed one day, which I don't mind except that it meant I didn't have replacement coffee supplies the next day. Also our group was kicked out of the (only) bar in the resort at 9pm one evening because of a private function. Given that we were a group of 100+ spending a few days at a conference at the hotel, this felt wrong and perhaps priorities should be reconsidered.

The room we had was lovely and the area was nice. The other parts of the resort were a bit worn and tired. The pool was nice but dirty. The spa would have been nice we got there at 4pm they close at 5pm, but the lady was busy on the phone and then doing something else so by the time she walked us back there and we signed in it was 4.15 and it was so apparent they were not happy we were there to the point my husband said I'm not going. I went back and was followed around it made me uncomfortable so I decided to leave too.