The Boulders Resort & Spa

Great service. Food was very good.

Shubham Raj was a delight! Great service and experience

I didn’t want to give it a one star, but it was close. Traveler beware. Beautiful property. Lots and lots of not so good, actually bad to discuss. I don’t want to beat up the property but do want you to be aware. Here are some of the “challenges”. Restaurant(s) were poor. The spa restaurant food was limited at best and if you wanted anything fresh you had to “wait at least 45 minutes” so we opted for the premade wrap. It was frozen and the chips were stale. Let’s move to breakfast - hair on my plate. No kidding. They did not charge me but not a good experience. Returned the fruit just before I noticed the hair. Fruit was not fresh looking. Good news the server was great. Moving along. Played pickleball at the tennis center. Good experience. Went to dinner at the spotted donkey - Terrible. Avoid at all costs. Wife had spa treatment. Massage was good but for the price you would expect a spa experience. Not there. Spa is dated and the men’s sauna was out of service. Okay here is the real kicker!!! Casita was nice. Nothing special but nice and clean and comfortable. At least for the first night. Housekeeping came and I requested 2 large towels. They never came. No big deal but for $400 a night you would imagine they could get you a couple of towels. Went to bed and after falling asleep I heard a noise. Maybe it was my wife? I turned over and on the nightstand was a mouse. He scurried away. I kept one eye open and he returned later. I didn’t expect this I checked out early and informed the front desk clerk. He didn’t seem surprised and wasn’t apologetic. In line with the level of service we received during our stay. Hilton please train your staff. Hospitality just wasn’t part of the DNA for this resort. I requested compensation and he told me he would discount the last night by 50%. I had to tell them I wasn’t going to pay for a room with a mouse. Should have never happened. Btw the bellmen were always cordial and helpful. I am a gold Honors member. I should have had my benefits automatically deducted from my bill. I inquired and the 1st front desk agent told me I was not eligible? Did not seem correct. Told the 2nd agent and she said she would make sure I received them. Went to leave and she didn’t do it. Finally got done on the 3rd attempt. Should this have been a 1 star review?

We flew in March 20-23 and it was unfortunately during the heat wave. I tried to keep that in mind when staying there and writing this review, but honestly we were overall not too happy and though we would return next spring training we would not stay here. I know Diamond members barely get any benefits but this is the first time where I didn’t see any. We didn’t get any upgrade - we did not book an entry level room we booked the Sonoran View Casita. The app let us choose our own rooms upon check-in so we just chose whatever room we thought might offer the best “Sonoran View.” Our room was dark and had a view of trees - it also had a number of bugs. We killed two crickets but there were several more under the bed that we could not get to - we could not sleep with the noise even if we wanted to. Also, if I wanted to hear crickets that loud I would have gone camping. We switched rooms. I don’t think it was an upgrade, if anything I think we went a tier below. But way less bugs so we stayed. The food was mediocre at every place we went on property. We had housekeeping twice, no turn-down, and ran out of water in the room so had to grab them from the spa and golf club. I checked out through the app - we couldn’t leave fast enough - only to get two $30 Hilton Honors credit and a random $40 credit. But my group booked through Amex Travel so I should have gotten $100 Hotel Collection credit. Our friends got both the $30 HH and $100 HC credits (and they are HH gold members). I went to the front desk in person, contacted them through the app, and am now texting trying to resolve the issue. Why bother with brand loyalty when a Diamond member gets less benefits than a Gold?! AND why does this place charge three $35 resort fees but only give two $30 HH credits? How does it make sense to fully charge for a resort fee for a half day when you won’t even count that as a day to provide a $30 credit? I think I’m done with Hilton.

Great experience after a wonderful round of golf! Erikka was very professional, charming and took such great care of our table! First class! Highly recommend!!