The Boulders Resort & Spa

Loved Boulders. I was worried with some of the reviews that I wouldn't like it, but it was amazing. The grounds are gorgeous, the staff was great, and the golf course was simply amazing. I also loved the architecture and room decor. Would come again!

Check-in: Showed up at 3:30pm. Check in time is 4pm. Was told I’d get a text when the room was ready. Didn’t hear anything so I went back at 4:20pm and they said they texted me but I didn’t get anything. At 4:24pm (after I already got the card) the text came through. There must be a glitch or my room was just ready later. I asked about late checkout but they said I could ask for an extra hour the following day but there are no guarantees. Funny how they can be late but you can’t. The guy who took us to our room was helpful and as friendly as he could be. There is a bait and switch with the photos you see when you book and the room you actually get. I booked through AMEX and was under the impression there was a view based on photos when booking but there is not a view and the chairs are dirty (dusty and had bird poop on them). They also had a layer of dust and raindrops and it looks like the last time it rained was several days ago. When I called the front desk they said they’d send someone to switch it out but never did. The water bottle was even dusty so they’ve been sitting there a while. They take really good photos because it shows better online than in real life. In photos, the room appears larger with the wide angle lenses. In person the room is smaller and is showing signs of wear (slider door difficult to open due to being off track and handle coming loose making it hard to slide the doors open and closed). It’s still spacious, just not what you expect based on photos. The room also has a strong scent. The grounds are beautiful. We walked around and saw beautiful cacti, ground birds, peccary and rabbits. A few times employees would breeze by so quickly in the golf carts which would kick up dust when you’re walking. At night, someone drove by so quickly we had to move out of the way. I wouldn’t return to this hotel in the future. We just stayed three days at a Red Lion for my daughter’s volleyball tournament before coming out here to relax and I noticed they use the same Kleenex. For a five star hotel there is a lot left to be desired everywhere.

We got married at The Boulders 12 years ago and decided to come back this year for our anniversary. What a mistake. When we arrived, we wanted to sit outside on our patio and enjoy the desert view with some wine and peace and quiet. Unfortunately, housekeeping was two casitas down talking and yelling with someone very loudly for an hour and a half so it was not relaxing (nor professional). The casita was old and needed maintenance. For example, the slider door was really dirty in the track which made it hard to open and caused gaps which made the casita very cold and drafty. The bathroom door was missing a knob. The toilet paper holder kept coming apart so the paper kept falling. The rugs were old and curled up in some spots - which caused a tripping hazard. The wine glasses in the room were two different sizes/ styles - very tacky for an expensive resort. In addition, front desk staff and guest services were not very friendly or warm at all. We won't ever stay here again. We wasted a lot of money.

Even if you are not passionate for Golf, this place is truly amazing. The hotel location is magical in it´s surroundings. Rooms, golf courses, North and South, Food, and every service provided is outstanding. All the staff is always willing to help and see for your needs. I have to point out that although all the front desk staff is great, MINH, is outstanding!

RATS IN THE RAFTERS! 1 week before Xmas we booked a 2 room Exec suite (prem room). The Boulders is over 40yrs old & it shows. Minimal maintenance shows everywhere. Finally, when we ckd into our suite, there was a strange smell. We called maintenance, “we’ll deal with it tomorrow “ (like I said, minimal everything). That night, we saw, heard & smelled rats scrambling around in the ceiling rafters! This was a $1,200/night suite. Shocking! We immediately went to ck out the next morning. The day manager was very snarky, offered no explanation. Actually seemed angry we were checking out early. No apology. No credit. Never again. (As Gold member, I’m now leery of future Hilton stays).