The Boulders Resort & Spa

My friend and I had the best experience at the boulders! The staff was so accommodating and helpful. Dylan was an exceptional bellman. Jelena and Jonathan at the spotted donkey were also so accommodating and friendly serving us dinner. They stayed open for us and were so sweet!

I had seen both positive and negative reviews of the property (including the ones describing it as dirty), but decided to try it on a recent trip. I’ll start by saying the exterior grounds were very nice and the golf courses/club looked nice and where they spend their money. The room and service were not up to the level of any Hilton at any level. I upgraded to an ‘Executive Suite’ which was a $900 a night room over the typical $500 rate. This was to use the indoor and outdoor fireplaces. On checking in, even though I booked a room for 3 people (and it was listed as a room for 3 people) I was told it was actually only for 2 and I would have to pay an extra $50 a night for a roll-away bed. Never listed at checkout and I put three people in the reservation. On arriving there was no firewood in either fireplace. We asked for service and were told that ‘Country restrictions prohibited using the fireplaces at this time’. When I sent them the County rules that said restrictions start May 1, I was told that it was a ‘self imposed rule by the property’- I asked why it wasn’t listed on their website when you can’t use the fireplaces and was responded with ‘I think it is’. It’s not on the site and after I further complained they told me they looked for wood but ‘couldn’t find any.’ This was the entire reason for booking the room, and the changing story was even more bothersome. Other issues with the room/service (see images): • The room smelled musty & of mildew on arrival. We opened the doors to air it out. • The back patio tables were covered bird droppings. • There were leftover beer caps on the porch and pathway. • There were 2 chaise lounges – one had two legs broken off of it and was unusable – it was also covered in worms and larvae. • The cushions on the chairs at the table were ripped open and filling was coming out. • The Bathroom faucet handle was broken and would just spin on the countertop. • The AC unit shakes the entire apartment walls when on. The unit also broke on our second night and could not cool the apartment which remained at 75 at night. • You can easily hear the people walking in the unit above you. • We send a few items for dry cleaning – sent 3 t-shirts (clearly marked) and only 2 came back. Was charged $7 per shirt even though the listed price is $3. In positives, the bed was comfortable and the grounds were very nice. Service at the main restaurant was quite friendly. I understand things happen, but I do not like feeling cheated, and that’s exactly how this property will leave you feeling. This was not a Suite at all and this hotel is not a Curio. On checkout, I described the issues above (and showed images) and nicely explained the situation to the gentleman behind the desk who apologized (but didn’t write anything down) and asked if I wanted to Hilton Honors points to make up for it (I declined). All I wanted was a nice suite, and I’m sure there will be a generic ‘missed the mark’ & ‘share the notes with our management team’ comment from the property below, but nothing will be addressed. Highly recommend you look elsewhere.

We went to all of the restaurants and bars on the property and Our favorite server by far, who always gave us the best experience, fantastic service and delicious drinks, was Erikka!

The Grounds at Boulders are beautiful and perfectly maintained with lots of clean, clear walking trails. The Casitas are well appointed, large bathrooms, comfortable beds with luxurious linens. Dajana, villa property manager, was available, attentive and accommodating in every way with suggestions and information about the property that were helpful. Shubbam Raj was visible in many parts of the property making sure we had anything we needed. His attention to detail made us feel like we were the only guests on the property. A smile and help with anything we needed was much appreciated. He was mindful of my birthday and made it special. Daniel was our server at Palo Verde restaurant, birthday dinner, was the best we could have hoped for. Daniel explains the menu and offers service like he owns the place. He really cares about the customer and the experience. He had the most colorful and animated description of specials, which made it hard to order anything else. We sat outside on the patio, ambiance was very romantic. Our zucchini blossoms and filet were exceptional which brings me to Chef Jason. He came to the table a few times to check on us and add some verbal color to the meal. He is passionate about his creations and provided and exceptional meal. Another gentleman, Food and Beverage manager, (don't have his name) was excellent at making sure anything we needed was available. After leaving the resort, I realized I left something in the room. Mia at the front desk was happily helpful in finding t and getting it shipped to my home address. Thank you Mia. The staff is friendly and kind, they all make sure your visit is more than you expected. congratulations to all of you for trying so hard to make The Boulders a great choice for guaranteed enjoyment. LT

Too expensive, limited food options.