The Boulders Resort & Spa

Good food, great and attentive service especially by our waiter Ryan and amazing atmosphere. I would come again in the future

Erikka at the Grill bar was an absolute delight!! When I come back it will be because of her fabulous service and attitude. Thanks so much Erikka 😘

Great service. Food was very good.

Shubham Raj was a delight! Great service and experience

I didn’t want to give it a one star, but it was close. Traveler beware. Beautiful property. Lots and lots of not so good, actually bad to discuss. I don’t want to beat up the property but do want you to be aware. Here are some of the “challenges”. Restaurant(s) were poor. The spa restaurant food was limited at best and if you wanted anything fresh you had to “wait at least 45 minutes” so we opted for the premade wrap. It was frozen and the chips were stale. Let’s move to breakfast - hair on my plate. No kidding. They did not charge me but not a good experience. Returned the fruit just before I noticed the hair. Fruit was not fresh looking. Good news the server was great. Moving along. Played pickleball at the tennis center. Good experience. Went to dinner at the spotted donkey - Terrible. Avoid at all costs. Wife had spa treatment. Massage was good but for the price you would expect a spa experience. Not there. Spa is dated and the men’s sauna was out of service. Okay here is the real kicker!!! Casita was nice. Nothing special but nice and clean and comfortable. At least for the first night. Housekeeping came and I requested 2 large towels. They never came. No big deal but for $400 a night you would imagine they could get you a couple of towels. Went to bed and after falling asleep I heard a noise. Maybe it was my wife? I turned over and on the nightstand was a mouse. He scurried away. I kept one eye open and he returned later. I didn’t expect this I checked out early and informed the front desk clerk. He didn’t seem surprised and wasn’t apologetic. In line with the level of service we received during our stay. Hilton please train your staff. Hospitality just wasn’t part of the DNA for this resort. I requested compensation and he told me he would discount the last night by 50%. I had to tell them I wasn’t going to pay for a room with a mouse. Should have never happened. Btw the bellmen were always cordial and helpful. I am a gold Honors member. I should have had my benefits automatically deducted from my bill. I inquired and the 1st front desk agent told me I was not eligible? Did not seem correct. Told the 2nd agent and she said she would make sure I received them. Went to leave and she didn’t do it. Finally got done on the 3rd attempt. Should this have been a 1 star review?