The Boulders Resort & Spa

We had a great time (Mother and adult daughter trip) because of their concierge, Nancy, who completely took care of us. We had no plans when we checked in, but Nancy was able to work her magic to make sure we got a well rounded taste of the area. She set us up with a guided hike in the desert, horseback riding tour, and jeep tour. And she also set us up for transportation (shout out to Nick the driver) and fabulous dinners with specific food and drink recommendations. We had a lovely, relaxing, complete experience thanks to Nancy’s help. We are excited to come back in a few weeks. Highly recommend!!

Top notch service in every aspect of the resort. Restaurant, spa front desk bellmen. Looking forward to coming back to enjoy again!

I admit I am not one to write reviews. This stay at the Boulders was below normal standards and it is quite alarming. In the past we always take the time to go around and thank the employees, servers, personally. That said. For the past five years, Justin has been our go-to concierge. He is exceptional—thoughtful, professional, and consistently spot-on with his recommendations. He understands the level of experience guests expect when staying at The Boulders, and he delivers every time. This year, unfortunately, we worked with Nancy, and the experience could not have been more different. To put it plainly, she was rude, inappropriate, and completely out of her depth when it came to making recommendations aligned with the caliber of this resort. My husband, who mountain bikes all over the US had never really experienced the Sonoran Desert. She booked them with the absolute worst company called Duck Out. The guide had no mountain bike experience. He made it clear that he did not want to be there and continued to talk about how broke the company was. He paid no attention to their safety, had no idea what he was doing. The ride was too easy for my husband who had specifically requested an intermediate/ advanced ride. Disappointed is just the start. That was the least of her terrible recommendations. The restaurants were even worse. I am giving one star specifically for Nancy and her conduct. The rest of the staff at The Boulders remain wonderful and deserving of high praise. Justin is the concierge to use when you stay here. He is charming, loving and the best.

Attended a sales meeting with 22 people in attendance. The location was beautiful and all who attended had a wonderful time. The rooms were spacious and comfortable and would definitely recommend coming back.

Great property but a lot of small things that were lacking. Here are some. Each day we had to call for something. Day one the coffee wasn't replaced and the dirty glasses were not picked up. We needed to stop up and ask for coffee and new cups. Coffee wasn't replaced delivered but cups not replaced. The cleaning was poor with streaks on the mirror and generally lack of thoroughness. Each day the cleaner did not leave clean wash cloths. We had to call to get them delivered. The fridge stopped working and turned warm on the last day - likely needs repair. Drain on one sink ran extremely slow. Small flies seemed to be in the bathroom and maybe from drain. Lighting around property and our casita was limited. Lighting in front of our casita seemed missing. Again, a beautiful property but would have expected better service and a better experience given the premium nature of the resort.