The Boulders Resort & Spa

The stay has been so relaxing! Ericka from Bogey’s Lounge provided amazing service and was so kind.

Dylan B was absolutely amazing. What a great ambassador for The Boulders!!!!!

The Boulders is fantastic! Enjoyed everything about it! Dylan Barney was really friendly and entertaining during our shuttle rides!

The Boulders has a reputation of being a premier resort, so when we had only a few short days to celebrate our wedding, we decided to honeymoon here. When making the reservation, I let the property know that it was our honeymoon, and asked if they could do anything to make our weekend special. I was given the phone number for the concierge. No “can we order some champagne for your room” or any such niceties. I WOULD GLADLY HAVE PAID FOR THE CHAMPAGNE. Low/no effort and missed opportunity on your part. As a long time Hilton Diamond member, one of the perks I get is the complimentary room upgrade when available. I asked about this, and was upgraded to the same room, better view. This is AUGUST in Phoenix, AZ. The resort is all but empty this time of year. And all you have to offer is a slightly better view of the golf course? I’m not asking to displace paying customers, but this place is almost a ghost town, and the best you can offer is this? Fine. So let’s talk about the room. The faucet by the tea device is so loose as to be unusable; the light switches on one side of the bed don’t work at all. We had no hot water. We called about the lack of hot water and that was , fortunately, seen to, and mad props to the dude who had to deal with that in this heat. Was our stay as honeymooners acknowledged in ANY way? No. The feeling I got was that I was not important to the Boulders Resort. Being the wild and crazy 60-yr olds that we are, we decided to make our own fun and headed out to The Spotted Donkey cantina for drinks and dinner. We were driven there in the facility’s golf cart, and apparently, left to die in the desert. There was no air conditioning in the bar/restaurant, and the poor server looked like he’d given up the will to live. We’re AZ residents; we’re used to this, and we also know the value of a functioning A/C system. We bailed on The Spotted Donkey and thought we’d take our chances elsewhere. However, that meant getting back to the main resort, a task that was far more arduous than we bargained for. We spoke with other refugees, and found that multiple calls resulted in no progress after 25-30 minutes. IN THE ARIZONA SUN. My husband suggested calling an Uber to take us back to the Lodge, but eventually a golf cart arrived and we made it back to civilization. We are laughing about this, because sometimes the best planned vacations become “adventures “. We are having an adventure! I belong to several physician travel groups, populated by women who spend waaaaaay more than I do on vacations, and you can better believe that I’m going to spread this “adventure “ far and wide. Boulders, I expected better. You should be ashamed.

We can in after our round of golf. Erikka the bartender/server was engaging and very accommodating. We were at your establishment on Saturday August 8th. The morning bartender that day was a joke. Couldn’t even come from behind the bar to bring us our drinks . Not busy, was very Standish and just could care less about the guest experience. Boulders could do Much better than her