Park Hyatt Aviara Resort, Golf Club & Spa

One of the best Hyatt's I have visited. The staff was incredibly friendly and the hotel was very clean. The restaurants on site we great and the adult only pools as well as the family ones were a great balance. We also enjoyed the daily music and events. We will definitely be back

An excellent experience in every respect. We especially appreciated that the restaurants were open reasonably late and that the store carried a great variety of prepared and other foods from 6 am to 10 pm, which made hotel living a lot more friendly.

The Park Hyatt is an excellent venue for US standards. The service was better than typical luxury hotels. The property was well maintained and the staff were attentive to our needs. The only issue was the yoga / spa service, which was unacceptable. This is a service. And when you treat your customers with disrespect and embarrassment, the property should realize there is a serious issue with this aspect of their business.

beautiful resort - great restaurants staff is always helpful grounds are awesome we love to come here for special occasions rooms are not huge but big enough has a nice couch and desk in sitting area they have slippers, robes, toothbrushes/paste and the usual soap and shampoo/ conditioner

Please do not expect a Park Hyatt experience if you've visited other outlets, as it is more like a motel experience. Rooms have an overwhelming smell of chemical cleaner. Requested an air purifier from Guest Services only to receive a humidifier. Waited over 2 hours to get the purifier and it never came. Staff came by and confirmed room odor and switched to another which also smelled like chemicals (maybe to cover up the dog or marijuana odors since both were freely seen and felt all over the property?) By now, it was dark outside, and our entire afternoon was wasted waiting in the hotel room to rectify this issue. Manager (female, brunette, with a name started with "J") that came up to deal with it seemed annoyed, no apology or expression of concern. Just offered a room change. Couldn't even be bothered to bring up the new room key -sent someone else. Common courtesy says if you say you will do something, you do it and not lie to the guest's face and get someone else to do it, especially when you're trying to turn their experience around. Room had a dried up contact lens next to the bed on the floor. A Mini-fridge was available in the room but completely empty. Really? Woken up by staff in the hallway with their jiggly keys and loud chatting at 8am. So much for a relaxing lie-in. Express check out with only fee being $65 for overnight parking - astronomical esp since the service was sub-par with the exception of Mr. Zoltan who provided great conversation and service: A+ for him. Unfortunately the rest of his colleagues couldn't be bothered. Stopped by front desk with tall blonde man and shorter female associate having a chat - gave them my keys and stated I did express checkout - their reaction? No eye contact, no "thank you for your visit," nothing. Just hands out to take the keys. That right there tells you everything you need to know. I provided feedback multiple times during our first day - by email with details, in person to the manager - in the hopes that they could acknowledge the service issues, apologize and at least try to improve our stay and we wouldn't leave with a negative experience and have to leave this review. This was to avoid any generic management response saying something to the effect of, "We are so sorry, this is not how we do things, we will look into it, please come back so we can show you who we really are, etc. etc. etc." But alas, here I am on Trip Advisor with my negative review and will wait to see the usual response from the Management. One last thing - if you're coming here to celebrate a special occasion in the hopes the resort will recognize the guest(s) and maybe do something special to celebrate, don't. I informed them via email that the stay was specifically to celebrate my daughter's birthday, and not one person acknowledged it. No note or treat in the room for her. Only after my email to the staff did the bored manager come up and mutter happy birthday to her while walking in the hallway.