L'Auberge Carmel

My husband and I, along with our dog, stayed at La Auberge Carmel this past weekend. Two weeks before our stay, we were informed that the room we originally reserved months in advance was not available because we were bringing our dog. We were switched to Room 9 and had to pay a $250 pet fee (which is not only astronomical but also was not mentioned during the original booking). Our room was directly above the restaurant - we had to call the Front Desk each night to request the music to be turned off. Additionally, we could hear not only every footstep from the room above us but also every time they flushed the toilet. Between the music from below and the noise from above, we barely slept.  Every morning for breakfast, we were delivered a lovely meal to the room and then interrupted an hour later with a phone call or knock at the door asking for the breakfast tray to be placed outside. Our dinner was even interrupted our first night in Carmel from the front desk calling to confirm the breakfast time for the following morning.  For what we paid to stay there, none of these issues should have happened. Location is perfect and the courtyard is seemingly lovely though it's also weird that the bar doesn't open until 5PM.

We have spent many Christmas holidays here over the last 20 years and it never disappoints. Grand old building that is perfectly kept. Perfect location for walking. Professional staff who are always welcoming and helpful. Very highly recommended!

This is a very comfortable hotel in an excellent location especially if your plan is to walk the streets of Carmel shopping, dining, gallery hopping or walking along the beach. Service was exceptional from the front desk, valet, bell boys, room service, maid service and the restaurant. Everyone was helpful, friendly and efficient. We stayed in room 20 which is roomy and relatively quiet. It is here that our rating is only four stars and not five. While the room was comfortable in general, the shear curtains were torn in several places, there were numerous serious carpet stains, the shutters in bathroom were broken and in general, the rooms decor could use a little updating. We will definitely stay at L'Auberge on a return visit to Carmel. The service was so exceptional we can easily overlook some stains. We have read that many rooms are being updated and we like to believe that room 20 will have its time in the rotation.

While this was a picturesque perfect hotel, as would be expected in Carmel, for a Relais & Chateau property the service and number of staff fall way short of expectations. Sitting in a beautiful outdoor courtyard, it is a shame that it is only available for breakfast. Having a cocktail is a challenge. The bartender arrives at 2pm. The bartender makes the drinks and brings them to the courtyard,L'as well. Before 2pm, at least there is a hotel porter mixing and serving drinks. Don't expect food to be served with your cocktail. Why would you expect food with your drinks when it houses a Michelin restaurant. Smaller items of note: limited breakfast selection; poor quality blow dryer, with no available upgrade; no bottled water in you room . . .

The Owner Patrice Pastor is POISONING GUESTS with Aspartame in the Sweeteners with mediocre coffee and charging guests $500 a night for Motel Six Quality Coffee and Sweeteners. No surprise as Prince Albert of Monaco has the French Secret Service AFTER HIM for CYBER CRIMES.