Carmel Valley Ranch

Just simply 10/10. Exceptional. Amazing service, very tasty food, beautiful quiet property. In the room, you can find everything and even more. Gorgeous, huge territory with animal farm, long hikes and a golf. Red wine that they make on property was very good.

I had a 2-night stay with my family. The property itself is absolutely gorgeous. We loved the hot tubs, pools, fitness classes, and the corral with all the adorable animals. The breakfast at Valley Kitchen was hands down the best American breakfast I’ve ever had—delicious omelets, smoked salmon, and even the steel-cut oats were exceptional. It was such a beautiful and peaceful experience, and it would have been perfect except for what happened on our last day. After breakfast, we went to the spa locker room to check out the amenities. A middle-aged Latina staff member (I believe her name is Betty) came in while I was there. She watched me the entire time I was in the locker room, which lasted about a minute, and it made me feel extremely uncomfortable. Shortly after, another middle-aged Latina staff member, named Julisa, entered. The first woman said something to Julisa in Spanish, and they both turned and looked at me. It felt odd, like they were talking about me, and it was unsettling that one of them kept staring at me. I decided to leave, and the whole time, Betty continued to watch me. I walked to the spa shop next door, and to my surprise, she followed me inside. I thought it was strange. Then she spoke to the spa shop staff member, who then walked toward me without saying anything. It felt like they were talking about me again, and it was uncomfortable, but I brushed it off thinking it was nothing. Later that afternoon, my mom, sister, and I went to the hot tub at the Lodge to relax before checking out. After getting out of the hot tub, I took 3 towels from the pile (since there were 3 of us). A moment later, a staff member—Betty, who had seen me earlier that morning and followed me into the spa shop—came out and told me I couldn’t take the towels. I was completely confused and asked, “Are we not allowed to use the towels?” She told me to call housekeeping. I explained that housekeeping doesn’t provide pool towels. Without saying another word, she reached out and grabbed the towels from my hands. I was in shock. I asked her again, “Are we not allowed to use these towels?” She repeated, “Call housekeeping.” I was so stunned that I didn’t even know how to respond, so I just walked away. My mom and sister were left without towels to dry off, and we all had to walk back to our rooms dripping wet. I was extremely upset by what had just happened. Later, I went to the spa to use the swimsuit drying machine. While I was drying my swimsuits, I grabbed a towel to wipe my hands. Julisa—the same staff member who had spoken to the first woman Betty that grabbed my towels—came in and walked straight toward me. She told me, "You can’t use that." I was so confused and asked her what she meant. Instead of answering, she spoke into her walkie talkie, and the young lady from the spa shop entered, as if she were backup. Now, the 2 of them were cornering me and blocking my path to the exit. I couldn’t believe this was happening. I asked them what the issue was, and the older woman rudely demanded to know my room number. When I asked why I was being targeted and what the issue was, she refused to answer. So, I just walked out. This experience was truly shocking and incredibly degrading, especially at a Category 8 Hyatt resort. The staff members deliberately targeted me, bullying and harassing me without any explanation. They treated me like I didn’t belong, despite being a paying guest. I should have reported the situation immediately to the front desk, but I was so upset that I just left and called the resort later. They investigated, but it became clear that those staff members fabricated a version of events that didn’t reflect the truth. While management did apologize and made attempts to rectify the situation, it didn’t change the awful experience I had with those women during what was supposed to be a relaxing family vacation. If you visit this resort & encounter rude behavior from Julisa & Betty, report it right away. Guests should never be treated in such a degrading, harassing manner.

One of our favorite getaways with and without kids. Service is improving again. Food was great. The property is beautiful and we love all of the fitness options (tennis, Body Pump classes). Great spa experience. Fun golf course and hiking in the area is beautiful.

This is an exceptional property. There are abundant recreational opportunities including golf, tennis, pickleball, pool activities. The restaurants are excellent. The property is gorgeous with many hiking trails. The staff is outstanding: Friendly, helpful and informative. We thoroughly enjoyed our time here

We had another amazing trip at CVR! Our kids (ages 4.5 and 3) absolutely love the family pool and visiting the farm animals. The staff are all incredibly nice — shoutouts to Sal who works at the farm and Addison who drives the golf carts / shuttles who were especially kind and accommodating to our family!