Casa Pestagua

Casa Pestagua is a lovely hotel! All of the staff is very helpful and friendly! The building is very beautiful with an authentic feel. Breakfast is included and is very good. The location is perfect for walking around the city and is the nicest part of the walled city.

5 stars! For everything! I literally cried when I had to say goodbye to this hotel. It is STUNNING! I have never felt so welcome and connected to a staff at a hotel before. My husband and I spent 7 nights at Casa Pestagua, and it still wasn't enough time. The atmosphere is relaxing and calm. The gourmet breakfast is beyond extraordinary, and the menu has so many choices. There wasn't anything I asked for that the staff didn't go above and beyond to help accommodate my requests. Definitely go to the spa at the sister hotel for a treatment and take the private boat to Acasi for the day. The pool is a paradise escape during the heat of the Cartagena afternoons. I would like to personally thank Louis, Carlos, Amanda, and Yeily for taking care of us and making us feel at home. Thank you so much to everyone else on staff, too. I will be returning to Cartagena, if only to relax and enjoy this hotel, it's superb service, and see the familiar and friendly faces of the Casa Pestagua team.

Perhaps the most beautiful hotel in Cartagena. Staff are extremely attentive, professional, friendly and a credit to the Relais & Châteaux brand. Every now and then, a hotel genuinely surprises you. The little touches — personalised printed business cards left in your room on arrival, instagram-worthy à la carte breakfast offering, tailored culinary recommendations, complimentary minibars, and staff who make an effort to get to know every guest — make all the difference.

I loved staying at Pestagua. My Mom got sick while she was in Colombia. The staff went above and beyond to take care of her. Took her to the hospital. They treated her like family. I had not arrived yet and I was so worried. I feel blessed that she was at Pestagua and had so many people looking after her. Kathrine is the operations manager. Her English is great and she is very kind and genuine. She will help you have a great time. Brando is a the concierge that has become a friend. He can make all the reservations and suggestions you need. When you are her you will feel like you are at a home away from home. The location, hospitality and energy cannot be beat. I would definitely stay her again. If you are considering this hotel do not hesitate.

Casa Pestagua was superb from start to finish. It’s one of those magical places where on the day we leave, we feel legitimately sad to be saying goodbye to so many kind people who worked tirelessly to make our stay exceptional. From the moment we arrived, we were treated like family returning home from a long trip. We were welcomed with smiles and warmth that was genuinely kind, and my wife received balloons, cake, and singing for her birthday that day. It made for a moment that we will remember and cherish. All of this was in the first few minutes of arriving and it only got better from there. The hotel was recently remodeled in 2022 and the room we stayed in was beautiful, spacious, quiet, and comfortable. The pool area was the perfect area to relax each afternoon during peak heat: take a dip, read a book, and enjoy a drink. The fellow guests were quiet and respectful of one another, which we also appreciated. To me, though, the staff is what makes Casa Pestagua the best hotel in all of Cartagena. I realize that I haven’t been to all the other hotels, but I simply can’t imagine a better team. All of them wanted to make sure that we were having the best time we could and would jump at the opportunity to assist in any way possible. Some special shoutouts to folks who we will take home with us in our hearts include: Carlos B. who made every morning the best way to start the day. Katherine whose energy and positively is contagious, and who helped us with our Spanish; she taught us the verb amanecer (nos amanecimos bien). Leo and Brando who helped us plan activities during our time there and perfectly set us up to have unique experiences in environments that allowed for us to make friends with the locals. Brando also made a delicious lunch recommendation for us at Rabo de Pez, which was one of the best meals we had in Cartagena. Huge thanks Brando! German who always welcomed us back to the hotel with a warm smile and a cool towel. Eduardo who always helped us with directions before we headed out each day. Amanda whose positive energy, and fun conversations each afternoon allowed us to share our stories from the day. Carol and Luis Felipe for going above and beyond in service of our meals and in room dining. For those who I failed to mention, that is my fault, not yours. Truly every staff member we met did their absolute best to make sure our time in Cartagena was perfect, and when we returned to Casa Pestagua each day, they made it feel like home. If you want to stay in the best hotel in Cartagena, stay at Casa Pestagua. The people who work there will make it an experience that you’ll never forget. Thank you so much. Dina & John