Charleston Santa Teresa Cartagena

Good hotel in a very convenient location at the start of the historical town. The rooms are tidy and spacious. The decor is well maintained for a property of this size. Front of house staff is competent and helpful, breakfast is the courtyard is very good and varied. A good and more convenient alternative to many of the beautiful boutique hotels in town

It’s a lovely old colonial building and they’ve done the most they can to try and make it comfortable for modern standards, but it does look tired in places. The rooftop is wonderful with a great large pool a fantastic view of the ocean, bocagrande and sunsets. The location is great, we walked everywhere in the walled city and Getsamani for tourism & dining. The service is very slow everywhere in the hotel (usual in Cartagena to be fair) but the service was less friendly than other hotels we stayed in, especially bar staff. Dining is decent, the location do breakfast and dinner is exquisite with the open roof and breakfast is fantastic (but slow for eggs) but dinner there’s much better value for money and luxury all within a 5-15m walk away. The main 2 bad surprises we had were no hot water, every shower we took was cold. When splashing out on the king room with balcony it was quite surprising. Despite it being hot most days I didn’t want a cold shower every time! Secondly, everything (all prices) excludes service, where a small bag of laundry ended up costing an eye watering $220, despite us asking them not to iron (triple the price). But if you avoid the rip off laundry and are good with cold showers it’s pretty good!

Exceptional service from the staff. They are very attentive to your needs. Love the rooftop pool and the buffet breakfast in the morning was fabulous. The housekeeping staff cleaned our room daily and had turn down service in the evening. Would highly recommend The Charleston Santa Teresa and would return in a heartbeat!

A lovely hotel with excellent service, food, & accommodations. Located across from the water in the old town. Our stay was perfect. Some of our friends have stayed here several times. I can see why they keep coming back. It was our first time in Cartagena and we found the hotel and the city itself to be wonderful.

Great location, superb roof terrace and view (but closes at 6 pm, right at sunset, which is sad). Hotel facilities are fine, effective AC in room. Service was terrible, the worst we have experienced in 3 visits to Colombia. We asked twice to speak to a manager but were told no one was present and to our request for the manager to contact us, he or she never complied. Can only conclude manager isn’t motivated or doesn’t care, which likely explains the deficiencies. At the price this is unacceptable and we’ll go elsewhere next time.