Hotel Casa San Agustin

Spectacular! One of the best hotels I have stayed in across the world. 5-star service, accommodations and attention to detail. I do not usually write reviews, but I cannot say enough about Hotel Casa San Augustin. A must-stay when visiting Cartagena.

The Casa San Agustin experience was exceptional! From Edar at the front door, Dagmar, Gladys, Cindy and Paola at the front desk and Michael, Thomas, Felix, Jesus and Bryan at the Alma Restaurant the staff is first class. They were all very pleasant and accommodating. The spa staff, Danielle, Arelese and Marylou offered a wonderful spa experience. The rooms and property are beautiful. We really enjoyed our vacation there and will recommend the hotel to family and friends.

We were enchanted by this hotel from the moment we walked through the iron gates. Our suite was large with a private balcony nestled in the trees. We were welcomed with many special touches--small gifts, a fruit basket, hand-written notes, and luxurious toiletries. In addition to the large rooms, the amenities, and the calm, relaxing ambiance, the staff, from Edgar and Nelson at the front entrance to all the people at the front desk--David, Dagmar, Leyla, Paola, and Cindy, plus Bryan at breakfast--are what truly make this hotel. All were attentive and caring. They are truly outstanding and go out of their way to may sure you have a good visit. The morning of our departure there was a marathon in town and taxis could not come near the hotel, but Edgar went above and beyond to wheel our luggage to the place where we could get a taxi. Breakfast was extremely generous with many choices from the menu and additional baked good, fruits, cereals, and yogurt to choose from. The spa is clean and serene and offers a range of treatments and generous hours. We enjoyed our treatments so much we returned a second time during our week. Katerine is gracious and efficient when she greets you and schedules appointments. Arelis and Yesenia give outstanding massages and scrubs. We had a few small glitches in the room, but they were attended to immediately. Our only criticism is that lighting is limited. We were given an extra lamp which was a big help, but the bathroom is still under lit. Nevertheless, this is a very special hotel. Thank you to everyone.

Highly recommend this hotel. Very clean, English speaking staff, accommodations were beautiful, pool was delightful, food delicious. Staff was attentive and responsive. Breakfast was part buffet and menu items. Hotel made us a delicious take away lunch for our flight home, delicious and very helpful. Make reservations for Alma dinner. This is a highly sought after restaurant. Great location in Cartagena.

We spent our 2nd wedding anniversary here and truly loved it. Cartagena itself is a wonderful city, filled with so much respect and honor to its culture. Casa San Agustin lived up to & exceeded our expectations. The hotel staff were amazing and super helpful with all our needs. The breakfast was delicious and the Alma restaurant staff very professional & friendly. The hotel was cleaned daily with fresh sheets, towels and a nighttime snack in the evening. Special shoutouts to David and Paola, our concierges at Casa San Agustin. Jesus and Manuel at Acasi, the private island & Beach Club. Felix, our waiter at Alma Restaurant. We will be back and definitely stay at Casa San Agustin again.