Sofitel Baru Calablanca Beach Resort

In the end we had a lovely stay, thanks to Juliette, but we didn’t have the best start. We travelled from the UK for our honeymoon - so a long flight, and a lost 2.5h taxi later, we finally arrived. There was a very loud wedding with drums in reception, which was lovely but made it hard to hear whilst checking in. I tried to tell Elkin on reception it was our honeymoon, he either didn’t care or didn’t hear. He then pushed the bill in front of us and was shouting over the music for us to pay, he was really quite rude and abrupt, we spotted an additional £250 which we didn’t understand and all we could hear was him saying was it’s a tip - we’d only just arrived, I’m sure this is the hotels policy but we hadn’t even seen or used any services! Whilst trying to understand it over the noise, he just said he’d take it off but then became very dismissive, I said I had questions as I wanted to ask about paying for an upgrade, he said he’d check availability and let us know, and the guy in the golf buggy would help with anything else - but all the questions I asked in the buggy he said needed to be answered by reception! He never let us know about the upgrade - we then rang to make a dinner reservation and they said they’d call us back, we waited over 1.5 hours and didn’t get a call so walked to reception. Another, nicer younger man in a blue suit was very polite compared to Elkin, but said he couldn’t really help with looking at upgrades. We then spoke to a lovely lady called Juliette, who instantly tried to help us. She arranged our dinner reservation, she said she’d look at the upgrades available and she wished us a happy honeymoon - the first member of staff to actually do so! She could tell we were a little frustrated and from that moment on, she really looked after us, ensuring we had a special stay. If it wasn’t for Juliette, this would be a much lower review - most of the staff just seemed fuelled by tips, even the one day we went for breakfast where it was a buffet a waitress seemed unhappy when we didn’t tip (we paid £35 for a buffet with no one member of staff particularly looking after us - just one person bringing the bill!). We of course tipped constantly round the pool, at dinner, etc. We had a lovely meal and fantastic service at both the Japanese restaurant and the Mexican - would highly recommend, and we loved sitting round the adults pool and the staff were equally as nice here. Cocktails around the pool and on the rooftop looked lovely but didn’t always taste the best, the Margs were constantly covered in salt - so much so it went into the drink. The rooms were lovely and clean, the housekeeping team were something else and a credit to the hotel - very lovely and friendly, and made the rooms spotless and welcoming, with things like teas laid out before bed! Juliette and her team ensured we had lots of lovely touches in our room for our honeymoon too, from chocolates to a bottle of bubbles - we really appreciated this. Juliette also helped us move to a sea view room which was lovely. We did really want to pay for a suite, even if just for one evening as we wanted the breakfast in jacuzzi - however they were full our entire stay which was a shame. We should have booked beforehand but thought as it was a big hotel we could do there. After the first evening and thanks to Juliette, we had a lovely time and did enjoy the hotel. She was an absolute superstar and we were so glad to have her there during our stay! She checked on us a few times and even helped with things like transfer bookings to return. We do however feel like for a brand like Sofitel and a hotel of this level, some other staff members could do with a little more training.

We came here for our honeymoon and it was a 10/10 experience. It was so relaxing, the food was phenomenal, and the service was top notch. They have so many activities to do everyday. We did the Rum tasting with the bar manager and it was fantastic-she was so knowledgeable. Armando had us for 2 nights when we ate at Bahia and he was awesome. Super attentive. Claudia was my girl at the reflection pool every day and kept me stocked up on water and drinks. I can’t say enough great things about this resort. However, If you’re looking for nightlife, this is not the place for you. Most things (pools, beach, etc) close pretty early aside from the restaurants and some bars but we are the in bed by 9 pm kinda people so it was totally fine with us!

This place is amazing. A little slice of paradise. Quiet, clean, the food has been great, and the weather perfect. I’m very glad we chose Sofitel Baru. The only improvement I suggest is to put a pull-up bar in the gym! It would be very easy to do.

Wonderful service at Bahia restaurant by Drego! Went above and beyond after a rocky start to ensure a good experience. The food is delicious. Try the ceviche and the cocktails. The resort overall is beautiful with a nice beach and pools. Staff are very attentive.

My wife and I are currently enjoying a fabulous 3 day break at Sofitel Baru, Calablanca. The hotel and staff, beach and restaurants are first class, Our favourite time of day is eating (every night) in the lovely Bahia restaurant with lovely food and views over the beach. Every night we have the same waiter who makes the meal and experience extra special. Thank you very much to Armando! You work tirelessly to look after your guests at dinner. Your service and manner are very appealing and professional, thank you to Javier your colleague, also. See you later for our last evening guys!