Sofitel Baru Cartagena

We went on a family vacation, my wife, daughter, and I to the Sofitel Baru Calablanca last week. I have stayed in hotels all over the world and I know what good customer service and a good hotel experience are. This was above and beyond anything I have ever experienced. This hotel from the very moment we stepped foot on the property was clean, the views were breathtaking, and the staff was beyond attentive. Claudia and Adriana at the front desk were so kind, welcoming, and helpful. We interacted with them several times during our stay and each time the level of customer service they provided was amazing. Juliette in the restaurant where breakfast is served was amazing. I've worked in food service during my life and she is embodies what makes a great server and hostess. She was kind, she remembered our order (almost every detail!) after the first day we came. She was super attentive to our daughter who had a pineapple allergy and went out of her way to ensure we were comfortable and happy. Sarah and Lila in the guest services department made our stay incredible. They went above and beyond to provide us with small details like champagne in the room and a fruit tray for our daughter (along with some other amazing and thoughtful gestures and gifts). We had one small concern which they addressed and made right immediately. Rosa and Lucia in the Spa were also super professional and helpful. Rosa gave one of the best massages of my life. My wife also had Rosa and she said the same. On the beach, Gustavo was so kind and attentive to our needs, he really went out of his way to make sure we were happy and comfortable. Finally, I'm really sorry because I cannot remember his name, but I called to ask what channel the futbol was on and since I did not have a Roku and could not get the actual channel in the room, this man came all the way from the front desk to my room with a Roku, plugged it in and helped me sign in so we could watch the world cup. The food was spectacular, the juice was amazing, the rooms and property were so unbelievably clean and welcoming. I was truly blown away by every aspect of this place and vacation. We will 10000% be back to this hotel, we're already talking about making it a yearly family vacation. Thank you to the staff at the Sofitel Baru who made this possible.

My stay at Sofitel Baru was exceptional in many ways. I truly appreciated the attention to detail from Lila, who went above and beyond to celebrate my birthday and made the experience feel incredibly personal. I also want to highlight Denis, whose graciousness stood out throughout my stay. She greeted me by name each morning, remembered exactly what I liked to drink with breakfast, and even surprised me with a beautiful gift representing Colombia. It was thoughtful, unexpected, and deeply appreciated. The property itself is stunning and expansive, offering plenty of space to relax and unwind. I paid for an upgrade to a suite overlooking the beach, and it was absolutely worth it — the view and the jacuzzi tub made the stay feel even more special. Dinner at Humo was another memorable moment. The chef personally presented one of the dishes to me, which made the experience feel unique and truly special. One thing I didn’t appreciate, however, was arriving for the scheduled coffee tasting only to find out it had been canceled without any prior notice. A simple heads‑up would have made a big difference. Overall, despite that hiccup, my stay was filled with warmth, luxury, and genuine hospitality. I look forward to returning.

Pretty lousy pool service and not much to do.

Amazing vacation destination with an amazing service. The bell person Camillo was so nice and kind.

Amazing place for a couple’s getaway. Although families and pets seemed to be having a blast too. Diego, our waiter at Calablanca was very attentive and helpful. The rest of the staff was also amazing. Loved every moment of our stay.