Sofitel Baru Cartagena

Our stay at Baru Calablanca, was truly exceptional. What made it so special wasn’t just the beautiful property — it was the people. At the front desk, Osman was incredibly helpful with our check-in and so kind from the very beginning. Criseyra completely stole our hearts — we absolutely love her! She is so sweet, welcoming, and thoughtful. She even sent little gifts to my niece, who loves the ocean, which meant so much to us. Anything you need, she will be your girl. She goes above and beyond. The pool team made our days unforgettable. Jennifer, Edwin, Claudia, Jesus, Jeison, and Luis were attentive, professional, and always checking in to make sure we were comfortable and happy. Their energy made the pool area such a fun and relaxing space. And a very special thank you to the manager, Patricia — you can truly see her leadership reflected in the quality of the service And of course, Jorge at the Bahía restaurant bar deserves a shoutout! Such a genuinely nice person, always smiling, great recommendations, and he just makes everything more fun. We always looked forward to seeing him. A special thank you to Jose, the lifeguard, who was incredibly helpful beyond his responsibilities. He assisted us with finding the perfect tan spot, guided us around the pool area, and was always checking in with a smile to see if we needed anything. That extra level of care did not go unnoticed. This team made our stay feel personal, warm, and memorable. We can’t wait to come back.

Beautiful Property. The staff was amazing and the food was excellent. Loved the beach access along with pool and amenities. Rooms are world class. Special shout out to Manager Yannick and Ms. Long for making me feel very welcomed.

I really enjoyed staying at this hotel. The people were very friendly snd helpful. I will certainly come back again! Special shout out to Cristian, Luis and Victor for making my stay memorable! There were a couple of others that I wanted to shout out as well but I lost their info! They havw the nest staff ever!

this was our second time to the hotel and we stayed longer this time. We came back so relaxed and refreshed and have no idea where the week went. The breakfast buffet is amazing; service throughout the hotel was personable and outstanding. We ate most dinners at Bahia which had an enough vegetarian options to mix and match lots of dinner combinations. Carlos, the concierge was awesome and proactively arranged alternate transport when a freak dry season storm flooded Cartegena and meant the boat wouldn't be running. The whole team was excellent on departure of getting us to the speed boat in time for the quick 30 minute return to Cartegena. While many at the hotel speak english, my advice for Cartegena, in general, is take a few minutes to learn a few Spanish words like the numbers or get Google Translate teed up on the phone = win win. Also bring aqua socks if you want to go in the sea. While the beach is mostly sandy, shells and corals collect in spots (like a rocky Mediterranean beach).

My wife and I chose this resort to spend our anniversary, we were not disappointed. This was our third trip to Colombia and the first time we decided to stay outside of Cartagena. Although this resort is 70 to 90 minutes from the airport, we were happy we made the trip. There was really nothing bad to say other than the distance it took to get there but that was well worth it. Once we arrived we found the property to be well maintained. The rooms were luxurious and our housekeeper Shirley did an amazing job for us. They provided turn down service every night while we enjoyed dinner at one of the 3 dinner restaurants on property. The staff was amazing and always went above and beyond to take care of your needs. We didn't feel like we were waiting to waive down someone to help us, there was plenty of staff to help with towels, drinks, umbrella's, or whatever we needed. We enjoyed a treatment at the spa and felt it was very relaxing. We enjoyed the bonfire and the local music and dancing that visited twice during our stay. We were also impressed with the variety of games they provided on the beach. They had soccer nets and balls, pickeboll, volleyball, dominoes, huge jenga, and more, all on the beach. The food was above and beyond. Breakfast selection was expansive and the fresh omelets were among the best I have had at any restaurant. Each day there was a new selection of foods and there was a large gluten free selection as well. Lunch at the food truck on the beach was delicious, as was the Mojitos. The quality of the dinner's we ate was top notch, giving us a nice variety so we didn't feel like we needed to leave the property. What made the property truly special was the staff. We appreciated the hospitality and beautiful smiles everyone wore each and every day. In summary, we were very happy with our stay and would recommend this to families and couples, groups or for those with someone to celebrate. Great job Sofitel Baru!