Sofitel Baru Cartagena

My husband and I had a wonderful stay at the Sofitel Baru! Everything was top tier. All of the guest care specialist were awesome. A special thanks to Cristian & Enrique! There was also a gentlemen who worked at the beach bar who went above and beyond to make sure my husband had is favorite snack! Thank you! We will definitely return here in the future.

Pros: We liked the location close to the beach, the many swimming pools, the restaurants (excellent breakfast, fine dining at Humo, others were good as well), our room on the second floor with balcony, the cleanliness, the grounds, and the friendliness especially of the ground and housekeeping staff. Cons: The check-in process took a long time, even though we had provided all of the information online the day before but had to fill it out again. When I asked for a second or third floor room, the receptionist told me that rooms with 2 beds (as I requested) were all and only on the first floor, however, when that room smelled so musty that I had to change the next morning, and all of a sudden there was a room with 2 beds on the second floor. We were also not happy that we were not alerted to the additional 10% of room charge resort fee until we were checking out. Fortunately, we saw it and when we asked about the addition to our bill, we were told that it was not mandatory to pay it. I think, it should be made clear when you book that there might or might not be a resort fee and what it was for. In general, the front desk team was disappointing, lacking helpfulness, friendliness, and professionalism.

Idelso was our go to guy throughout our visit. The resort was amazing and Idelso made us feel at home. He was very personable and shared alot of knowledge that helped our stay be full of enjoyment. I hope we see him again on our return next year at this time.

Insanely beautiful and the staff was excellent and kind. We especially appreciate Ms. Onoris at the Calablanca Restaurant. We will be sad to leave.

My stay at Sofitel Barú was absolutely wonderful, but what made it truly special was the hospitality. I was deeply touched by the lovely letter I received from Sara during my stay. It was such a warm and personal gesture that made me feel valued as a guest. Thank you, Sara, and the entire team for the unforgettable memories. I highly recommend this resort!