Kenzi Tower Hotel

The hotel was very clean. Our room was on the 20th floor. The room was very noisy from the traffic 20 floors below! There was a locked window and it seemed that maybe a seal was gone. When I asked at reception about this, they insisted the room didn’t have a window. This happened twice. I asked for maintenance to check it. I don’t know if they ever did. We just put up with it. The day we checked out, the room beside ours was open. We went in to see if it was noisy, you couldn’t hear a thing! On checking out, I relayed this and we were advised that the manager would speak with us. We were on our way to the train station, so didn’t have long. We met with the manager and he was very apologetic. We had booked direct with the hotel, I asked if he could look at our bill. He returned and said he couldn’t as it had gone through the system!? Anyway, he said he would get us a luxurious car to take us to the train. After 45 minutes we got into a white Dacia taxi lol The taxi would’ve cost us about £6! What a lovely gesture from the hotel. On a plus side, it was clean, some staff were very helpful and they left us delicious chocolates and macarons for my husbands birthday. The pool was as a nice addition. The manager did take my email address, to contact me….he didn’t.

After staying 5 nights at Kenzi Tower hotel and checking out and settling the Bill. The Hotel charged my Credit Card without my approval or any kind of notification an extra $45 for minibars items which I already paid for when I checked out. So basically they double charged me, I had requested the credit and I still haven’t received it. Very disappointing experience indeed which left me with a very bad taste for Kenzi Tower.

We stayed at this 5 star hotel with high expectations of the experience and I can tell you the expectations were not met. The hotel needs a lot of TLC and modernisation. The room was of a good size but there was no good view over the city as the window was tainted. The mattresses were uncomfortable, the fridge in our room was not cooling properly, the light switch near the bed did not work, there were chips in the furniture throughout & the TV was blue due to a maintenance issue too. Furthermore the jacuzzi in the health center was not working properly and needed maintenance too. Breakfast was ok, but all was self service, not even the coffee served at the table. We had a beer in the bar which was 9.5 euros, which I found extremely expensive and the service was slow and inattentive. For NYE we wanted to enjoy the 27/28 floor, however the dinner, entertainment and soft drinks only was 200 Euros per person for the evening - extremely expensive, so we did not attend. The hotel has a 5 star rating but don’t get fulled by the quality of all of it. I would not stay here again, and my advise is to stay in one of the other 5 star hotels in the city!

I would like to thank the Kenzi tower hotel team specially the front office team and the guest relation for the warm welcome they provided exceptional service, ensuring that every guest feels welcomed and pampered. My daughters had the best time, We’ll be back again very soon!!

Friendly staff, good location for walking out to restaurants, good sized rooms and clean. There are only 3 lifts for this 28 storey building which is insufficient at busy times. There were several things (5) not working or were not right in my room which means they are not on top of maintenance ( hence average rating) nevertheless its a reasonable choice. I rate it as a four star hotel There is a nice restaurant and bar on floor 28 where you will pay a premium for the interesting views. Go to floor 27 and walk up the stairs