Kenzi Tower Hotel

After staying 5 nights at Kenzi Tower hotel and checking out and settling the Bill. The Hotel charged my Credit Card without my approval or any kind of notification an extra $45 for minibars items which I already paid for when I checked out. So basically they double charged me, I had requested the credit and I still haven’t received it. Very disappointing experience indeed which left me with a very bad taste for Kenzi Tower.

We stayed at this 5 star hotel with high expectations of the experience and I can tell you the expectations were not met. The hotel needs a lot of TLC and modernisation. The room was of a good size but there was no good view over the city as the window was tainted. The mattresses were uncomfortable, the fridge in our room was not cooling properly, the light switch near the bed did not work, there were chips in the furniture throughout & the TV was blue due to a maintenance issue too. Furthermore the jacuzzi in the health center was not working properly and needed maintenance too. Breakfast was ok, but all was self service, not even the coffee served at the table. We had a beer in the bar which was 9.5 euros, which I found extremely expensive and the service was slow and inattentive. For NYE we wanted to enjoy the 27/28 floor, however the dinner, entertainment and soft drinks only was 200 Euros per person for the evening - extremely expensive, so we did not attend. The hotel has a 5 star rating but don’t get fulled by the quality of all of it. I would not stay here again, and my advise is to stay in one of the other 5 star hotels in the city!

I would like to thank the Kenzi tower hotel team specially the front office team and the guest relation for the warm welcome they provided exceptional service, ensuring that every guest feels welcomed and pampered. My daughters had the best time, We’ll be back again very soon!!

Friendly staff, good location for walking out to restaurants, good sized rooms and clean. There are only 3 lifts for this 28 storey building which is insufficient at busy times. There were several things (5) not working or were not right in my room which means they are not on top of maintenance ( hence average rating) nevertheless its a reasonable choice. I rate it as a four star hotel There is a nice restaurant and bar on floor 28 where you will pay a premium for the interesting views. Go to floor 27 and walk up the stairs

We stayed at the Kensi Hotel for two nights. Mohsen at the front desk gave us a room on the 22nd floor with a spectacular view of the ocean and mosque. The bedding and pillows were comfortable, and the AC worked well, providing a spacious and relaxing environment. However, there were a few downsides. The room had a musty smell, which seemed like mold, indicating a need for deeper, professional cleaning beyond the regular post-checkout routine. Additionally, on our last day, the running water stopped completely due to nearby construction. This meant we couldn’t take a shower, wash our hands, or even use the toilet, which was quite inconvenient. Another issue is the parking system. They park your car for you, meaning you don’t have direct access, so it’s not convenient to leave anything inside. Lastly, the price felt quite high for the condition of the rooms. If the rate were lower, I would have easily rated the hotel four stars. For now, I’ll give it three stars due to the combination of issues we encountered.