Royal Mansour Casablanca

Warm greeting and drink upon arrival. Courteous and friendly staff. Hotel is impeccably clean and has stylish furniture. The room was spacious and comfortable. Included robes and slippers. There is a well equipped fitness center and spa. Breakfast was included and it was delicious. Shout out to the manager in the morning (I don’t want to butcher his name). The staff was generally great. Would highly recommend,

We were welcomed warmly and shown through a beautifully appointed lobby area to our room. The room was beautiful and clean and up to date. We had a display of refreshments, awaiting our arrival, including gluten-free for my traveling companion who has celiac.

A remarkable and unique experience! At this hotel they understand the meaning of true service and care for their guests. The food, accommodation and staff are more than perfect. A place where you feel the professionalism and passion. I do not exaggerate when I say this hotel is top tier.

My cousin and I made a quick weekend trip from Rome, and were disappointed by the service at the hotel. After staying in Royal Mansour Marrakesh, we were excited to experience the Royal Mansour Casablanca and had high expectations booking one of the beautiful 2 bedroom suites. Unfortunately, the service was scattered at best. The checkin experience took 30 minutes. We had communicated ahead of time names in each room, and the staff remained confused. They asked the same questions multiple times. Some of the front desk agents don’t speak English. We had to ask multiple times for a second room key. We had to write our passport number down multiple times. Etc. Etc. In addition, the staff across departments didn’t communicate about bookings as I was asked by 6 staff members to make a dinner reservation even though I already had one. To make things worse, there was loud construction noise early in the morning. Room Service forgot many things at breakfast. For example, I asked for a glass of water and they never brought it. To make things worse, the General Manager did nothing to listen and apologize and just waved goodbye. Leadership and communication starts from the top down… The only positive highlights were the Concierge Ben who arranged impeccable transfers and a wonderful dinner at the hotels restaurant.

Understanding that the hotel opened in 2024 and it's Jan 2025, the perfection of every detail --including not only USB but USB-C outlet, offering a complimentary adapter for every nationality's plug, the most beautiful bathroom fixtures I have ever seen (crystal shower doors, crystal and brass light fixtures that might be modern Baccarat, etc), the service was attentive and most accommodating. the food was delicious and one needs to go to the roof top at night for the spectacular views--same as at breakfast but the night time landscape is different with the minarets well lit. This is a five star hotel that is at the top of the scale.