Pestana Cidadela Cascais Pousada & Art Hotel

Vera has been a fantastic host during our stay offering a tour and making bookings. This assistance has been wonderful to compliment our stay at the hotel 👏👏👏 This is our second stay at this hotel and it ticks all our boxes for a vacation. Cascais has a great deal to offer

We visited in March 2025 for a 3 night break. hotel has very good location. Town is very close and the marina with shops and restaurants. the rooms are comfortable. the weather wasn't very good while we were there but we still enjoyed it and the hotel gave us big strong umbrellas to walk around. :) We couldn't use the spa either as the strong winds broke the glass but I am sure they fixed that in no time. Our room wasn't ready till 3pm but we spent an hour in a lovely bar area with great service. Breakfast was very good too as there was a lot of choice. thank you for looking after us.

I had an issue with an online hotel comparison website when booking which I cancelled within the time period and they still charged me. The hotel was more than accommodating when I queried this and sorted it all out for me. The reception staff are a credit to the hotel, going above and beyond. They even sorted out is playing on 2 golf courses during our stay when we had brought nothing with us. The location is amazing also. Thanks

This place looks good from the outside, but it wasn’t five star in terms of housekeeping, cleanliness, state of repair; we complained and were given free wine, not charged for extras and had a discount on the price paid as a result; which was decent of them but suggests they weren’t that surprised by the issues we had. Breakfast was totally overcrowded, the staff rushed off their feet as a result and buffet not refreshed often enough. The outside pool was shut without warning for maintenance - not even the guys in charge of the spa and pool area knew, but it was obviously planned and scheduled for several days. Because of storm damage one wall (previously a window) was a temporary chipboard affair. The shower screen in our bathroom needed fixing, and the bath needed a non slip mat because it was lethally slippery - they fixed it provided a mat and bottle of wine when we complained. The servicing of the room was very poor - out of date chewy and revolting crisps in the mini bar, three requests necessary to get fresh tea bags and used tea bags removed and nasty brown dust above the light switch. Carpet in the corridor was coming unstuck and was a trip hazard. Overall the place looked modern and OK but the bar wasn’t at all cozy - it is a vast two or three story open space with no windows and was very empty so had no atmosphere - people obviously prefer to go out in town. There was building work going on outside the restaurant in the terrace area so we didn’t go there. So overall it was disappointing but sort of bearable in view of the discount and other sweeteners they offered. But I wouldn’t go back.

Magnifiscent buildings and amenities, plus very friendly & helpful staff. Very nice breakfast. Room/bathroom a little bit worn in places, which make the price you pay a bit high. We would definitely consider returning to this hotel again.