IBEROSTAR Ensenachos

Unfortunately the hotel did not have enough supplies. The buffet restaurant was closed and the justification was that there were few guests staying. Everything was closed, there was no animation, the pool bar was not open every day. Despite there being few customers, you had to go early to eat because otherwise some dishes would run out. The truth is that I have gone on other occasions to other hotels in the months of May and June, which is low season, and I have never come across something similar. It's a shame because the hotel has very beautiful and well-kept surroundings.

Great pool side vibes especially with Marcos showing you what to do 👏🏽👏🏽👏🏽. Sharing his dance moves and making everybody feel welcome and special . The accommodation Is spot on as well . It’s a real shame the food is so average . The staff are amazing , very helpful and always smiling

What an amazing place to visit he most beautiful beach I have ever seen. The resort was very clean, so was my room. Thank you to the house keeper that did our room every day, looked forward to the blanket art. I cannot say I bad thing about belive collection. so many amazing employees Osmany, Odis,Lily,Cecil,Markeiand Ugudy plus so much more can’t remember everybody. thank you to all for taking good care of us. See you again !

Wonderful resort. People were so welcoming. Naomi and Claudia were two of the many wonderful servers that made our trip very pleasant at this location. Their smiles welcomed you to meals every day. The activies were great (if you wanted to take part in them) Poopoo (nickname) of person in charge was very lively and got you up and participating which added to the fun. Wonderful beach snack bar and bars. The beach just went on, beautiful clear water and white sand.

BOOKED VACATION IN JULY 2019 -We visted Be Live Cayo Santa Maria from Jan 24 to Feb 7/2020 Arrived around 12:30 and were told room was ready. Great. Arrived at room to find a kingsize bed. Had asked for 2 beds for our stay and paid for the upgrade to Ocean view. Went back to reception and were given another room. Guess what 2 beds but view of a giant bush. Back to reception. Third time was a charm. They got it right. Room was quite nice. Resort is absolutely beautiful. Everything was very clean and seemed to be well maintained. It is a big resort so you may want to take advantage of the golf carts going by quite frequently. Particularly at night. The pathways are not very well lit at night. Food- Can not give a good review at all. I have been to Cuba probably 15 times and did not expect gourmet food, but i did not expect to be fed hotdogs cut up into different shapes and sizes in an attempt to camoflage what was being served. The buffet was large but it was a repeat of the same food every 5 or 6 trays and the same menu for the 14 days. Wine- No white wine the first week and then they ran out of red wine the second week. You coukd buy it from the resort but they did not open any of these bottles to serve their guests. Night Life - none. They had shows that catered more to the children who would run around like indians in the lounge bar. They even played cartoons in thr bar for the kids. We were in bed by 11:00 every night. Would have liked a place for the children to be entertained away from the guests that left their children at home and went away for a holiday. Sand fleas - wow. Bring your bug spray with high levels of deet. The hotel does do a fogging of the resort I think daily but not the beach. The worst fogging of the resort was the day we left. We were standing waiting for airport bus and they come by while about 30 people are standing waiting and blew pesticide out of their vehicle right into the crowd. DO NOT KNOW WHAT THEY WERE THINKING. My sister left after a 1 week stay and she said they did the same thing while they were waiting to leave. Will not go back. Very disappointing experience. Will go back to Cuba but not a Be Live Resort