Bohemian Hotel Celebration

I stayed at the hotel on a Business purpose and Hilda Tejada helped organizing everything and all was perfect. Always checking up on us and letting everything that we need in place. In general I need to recomend the place for any company that needs to have meetings or other type of conventions.

Fantastic stay with great people who care for their guests. We were able leave our car parked and walk to do all we wanted which was go as slow as possible and enjoy our time. Enjoyed every minute and cannot wait to see how the remodel will turn out. Wonderful place to stay. Highly recommend.

Very comfortable and relaxing weekend at this hotel. Beautiful accommodations. They are in the midst of a remodel but it did not bother our stay. All of the people who work at this hotel are quite helpful. We were able to park our vehicle and just walk to everything the whole weekend. There is a multitude of restaurants nearby within walking distance.

My family and I walked into this hotel intending to purchase drinks and a bite to eat. We were made to feel very uncomfortable, from the receptionists, who looked us up and down, to the waiter who came over to our table and said “you can stay for now, but we have a reservation booked”, this, whilst most of the tables were empty! We have been coming to Florida for 35 years from the UK, and we have never felt so unwelcome, such a pretentious place….!!!! We decided to not give them our custom after all, and it was their loss.

Throughout my stay, I encountered several issues that detracted from my overall experience. Notably, there was a lack of availability of essential staff members when needed: Housekeeping services were not provided during my entire stay, despite requesting them at the front desk. My room was not clean at check in. The bathroom counter has a sticky residue that I had to clean myself. I never received new towels as I requested. Unfortunately, I encountered a second situation where the morning server at the restaurant was rude and also asked me for a tip directly. This behavior was unexpected and detracted from what would otherwise have been a pleasant dining experience. As a guest, I value respectful and professional service, and such incidents can impact the overall perception of the hotel. I believe it's important to ensure that all staff members uphold the high standards of hospitality your establishment is known for. Throughout my visit, I found that the valet service was not readily available when needed. This lack of presence was inconvenient and not reflective of the efficient service I expected from your establishment. I found the valet guy around the corner on his phone. When I sought assistance from the housekeeping manager , front desk manager, and food and beverage manager, none were available to address my concerns promptly. I was told they were not on property. Despite several attempts at different times, I was informed that the managers were not working. I also requested to speak with the general manager but was informed that she is not available during nights and weekends. Ensuring managerial availability is crucial for maintaining guest satisfaction and addressing any needs that may arise during their stay. I kindly urge you to review and address this issue to enhance the overall guest experience at your hotel. It is evident that the hotel possesses tremendous potential, yet the service from leadership fell short of expectations. The absence of key managerial staff on several occasions and the overall lack of responsiveness have detracted from what could have been an exceptional experience.