Melia Orlando Celebration

Don’t stay here! We booked 2 months ago, pre-paid and confirmed a 2 bedroom suite. When we arrived, we were told our reservation was canceled and there were no rooms available. We did not cancel this reservation. Management had nothing to say- no rooms, no apologies, and no help trying to find another room! We had paid for this and they had nothing for us. Beware.

The management of this hotel is god-awful. We recommended this hotel to our family who flew in from California for a family reunion. They had a confirmed, paid reservation made at least 2 months prior, and when they tried to check in, they were told that their reservation had been cancelled and that there was no room available. That’s it. Astounding - just awful. The management here had nothing to offer by way of explanation, no compensation, no other hotel. no apology. We had to scramble around to find another place for a them to stay. My family had tried to call the Melia Orlando to confirm the reservation a few days ahead, but the phone just rang and rang, no answer. I have never seen anything like this in all my years of experience with hotels. I don’t know what to say but DON’T stay here unless you have a back up.

A lovely hotel really enjoyed the stay will definitely be back love that it was by celebration shame the weather was not that good to be by the pool

Don’t bother , hotel is very very average , room is blah, it’s just not worth it , phone in the room never worked , no coffee or milk in the room , bar shut at 10pm we arrived at 10pm and would not serve us , very disappointing, we got wrong directions to our room when we arrived, honestly stay elsewhere

We booked this hotel as part of a package deal with BA holidays. Upon arrival, early evening, after a long flight from London. expecting an easy check in. We were told that the room we had booked (and paid extra for) was not now available and had been given away. We were allegedly being given an upgrade (but I'd already booked the top room) the upgrade was a 2nd balcony....overlooking the parking lot and the busy 192. The room was tired and had an odd smell. I was absolutely distraught having flown 10 hours and looking out onto the parking lot (this was a 10 day holiday). After complaining they eventually moved me into 'my booked room' the next day and the room was beautifully clean, very spacious and had a gorgeous pool view. If you want peace and quiet over new year do not book this hotel The hotel had a new year's eve party in the open area in middle of the hotel buildings. The hotel is circular so the sound was amplified. The party went on until 2am - not just a party the DJ was shouting (not even talking) in the microphone and the music was so loud, we had to put pillows over our heads to try and muffle the noise and the poor kids couldnt sleep either. The party stopped and we were expecting to get to sleep but the hotel then decided to remove the stage, tables and tidy up until about 5am. I like to party but this was unacceptable. Reception very rarely answered calls. I rang down twice requesting a shower cap, the receptionist had no idea what this was and said she was going to speak to house keeping to find out! I eventually got one after my second phone call. Sadly I hadnt realised and no-one had mentioned in prior reviews about the pool and sun. Admittedly we were there in Dec/Jan but we were often out playing golf in the morning, would get back to the pool at about 3pm and hope to relax for a few hours. If you also want to do this (and stay warm) this is not the hotel for you. As soon as the sun remotely starts to move, the pool becomes covered in shade. By 4pm there was no sun left at all around the pool and it was super cold. On the positive the room was cleaned very well however the coffee/dishwasher tablets and water were not always replaced which meant I had to ring down to ask for additional supplies, bit of a nightmare when no one answers your call. The two bedroom suit was vast and had lots of room with the main amenities, however do note, there is no oven and no washing machine, which would have made the accommodation perfect.