Hotel L'Heliopic Sweet & Spa

We stayed here 2 nights at the beginning of the TMB and 2 nights when we finished. The room was comfortable with robes, slippers and nice amenities. It has free water station in the lobby with flat and bubbly water as well as an area for hot drinks. The lobby has a lot of seating to relax. We enjoyed the pools and saunas. Booked a massage which was mediocre. The front desk staff was friendly and helpful. They were great about printing some documents for me. We stored luggage there when we were on the TMB and when we arrived back muddy and wet our luggage was waiting for us in our new room. Hope to come back some time in the winter to stay and ski.

Heliopic is lovely. It offers a great location, and the staff and service are excellent. We planned our visit well in advance, and Heliopic helped us to organize car transport, held our bags, and was always highly responsive. They welcome you warmly and are super-helpful. When I had to travel home for a family emergency, they were extremely responsive, and again arranged a room for us and car transport to the airport. I would absolutely stay here again and recommend it to other travelers as a lovely, guest-friendly and professionally run hotel.

Great location...few mins walk to the Flixbus station, Chamonix Sud train station, shops n restaurants. The Aiguille du Midi cable car is literally out of the hotel front door! Great service ... helpful staff, free beverages n still/sparkling water, spa options, generous breakfast buffet, comfy rooms! Finally, the spacious lounge areas that truly invite guests to slow down/relax. We love the hotel's warm hospitality n high end amenities without being overly pricey or stuffy. We'll be back again...and again... and again!

We couldn’t have chosen a better place to stay in Chamonix! We stayed in one of the apartments so had extra space, an outdoor patio with private hot tub, and fully equipped kitchen for early breakfasts and lunch. The apartments are directly across from the hotel with access to all the hotel amenities- including a wonderful indoor pool, jacuzzi, steam, sauna, ice cave and cold plunge pool. For us, no kids after 2pm was a huge plus. We ate in both restaurants and thought the food and choices were excellent. The hotel is a 2 minute walk to the Aguille lift and also the bus station to get to the other villages in the valley. Between the Mont Blanc card for multi day unlimited lift access and the local transportation card provided by the hotel it was easy to go anywhere and do as much as you wanted. The city center with shops and restaurants are within a 10 minute walk. The hotel and restaurant staff couldn’t have been nicer or more helpful. Highly recommend for your stay in Chamonix and, for a longer stay, one of the apartments.

Two days ago I had pretty horrible experience with the staff of this hotel. This is a hotel and SPA facility and I tried to book a room and a SPA treatment for me and my wife. However it is not possible to book it together, so I booked a room first and than I tried to book SPA treatment online but the checkout was broken and I could not get it done. So I called the hotel to make reservation over the phone but some extremely rude person picked up (I believe the name is Lisa), who barely speaks english and she could not find my reservation. I tried to give my name, booking code but she did not understand anything and at some point even started yelling at me and hung up. So I emailed the hotel asking to cancel the reservation completely on which they replied that reservation is not refundable (that was 1.5hr after I booked the room six days in advance). She canceled my reservation but refused to refund the payment. I emailed them again but in very rude manner constantly lying refused to refund multiple times. I would be quite cautious with the staff in this hotel since it looks like they are trained to behave and treat customers this way.