The Restoration

Firstly, I'd like to recognize 3 people by name who exemplified excellent service: 1. Sean, Matthew, and Trip! They were all knowledgeable, friendly, efficient, and made us feel welcome. Customer service is a very important part of a vacation and they exceeded expectations. The Restoration is a beautiful well run property with a great location. We stayed in a 1 Bedroom Residence that was very clean, and large with 1 and a half baths. We will stay again and highly recommend this property.

From the minute, I checked in and was warmly greeted by Sean and Mike, it was literally a Magical Experience! I went up to the Watch on the rooftop for happy hour and watch the sunset. Had an amazing meal. Had a great conversation with Emma who really made the whole trip very special I will will definitely come back to this property again!

The Restoration is how quality hotels should be added to Charleston…fitting into the landscape, filled with quality staff and providing as many services as a visitor needs. From the time Sean greeted us at the sidewalk until we said goodbyes, it was an excellent stay. Thank you.

The hotel was beautiful & the accommodations were perfect for our girls trip. It is pricey & we thought with the continental breakfast and happy hour daily that it was really worth it. Until the last morning of the stay. Our breakfast was leftovers from the happy hour from the previous evening. Cheese cubes, salami, nuts, butter, jam and no pastry We spoke to Shawn at the front desk and he basically said you get what you get and don’t get upset. Terrible customer service experience. He should have sent ip croissants from the coffee shop in the building. Or showed some empathy. For $800 a night we did deserve better. Matt could not have been nicer the entire stay. He should be promoted to Shawn’s position!!

The epitome of Southern Hospitality. Perfect location-walking distance to best part of king st and French quarter. So many amazing restaurants nearby. Beautiful, comfortable, aesthetic decor. Many complimentary perks like breakfast baskets, late night cookies, happy hour, fridge stocked with soda, juice and water, as well as pimento cheese spread and crackers. Immaculate. Great restaurant on rooftop with a view. Cute small heated pool on roof. Cute courtyard and connected coffee shop. Friendly staff. This place is perfect.