The Ballantyne Hotel & Lodge

My wife and I had a wonderful getaway to the hotel. The room was great, a huge tub was a wonderful bonus we didn't know about! The staff was great and a special shout out to Juan at the restaurant. We met another couple at the bar and enjoyed some amazing drinks. The final touch to our weekend was a delicious brunch at the restaurant!

Wonderful place that uplifts your spirit & mind; we go there for their restaurant or tea parties with the kids . Christmas time is the best to visit since they have great decor . They do ginger bread expositions every year and it became a family transition to go visit and brunch their. It’s little old hotel but they get do great job maintaining it

Beautifully appointed rooms! Friendly staff. The Hotel itself is beautiful as well. Gallery Restaurant had delicious food & great service. The hotel has 208 rooms.Many business meetings held at this hotel as well. Indoor pool was beautiful & well kept. New nearby restaurants in walking distance as well. Professional staff were all very well dressed. Highly recommended. You will not be disappointed.

Had the worst experience. We were supposed to spend two nights here earlier this week- Monday and Tuesday. We were coming over from Western NC. Because of Hurricane Helene, we stayed to help the community. We called the hotel and let them know we would only be coming for the second night because we were flyjng out the next morning. We explained the situation and said we would even still pay the two nights if needed. They said no problem and that they had noted our reservation. When we got to the hotel, they turned us away and said they did not have any notes in the system and they gave our room away to someone else in at the hotel was full. The gentleman at the front desk was rude and was not helpful. I asked to speak to a manager and he said he was the manager. I will never attempt to stay here again and I will discourage any friend. As a side note, the bellman/valet was incredibly kind.

I had been driving for 10 or 11 hours, lots of traffic and accidents and torrential rain… nightmare in every way. My husband (not in the car with me) looked online and found me this hotel because I needed to stop for the night. Every staff member I encountered was amazing and lovely. Every detail of the room and experience was perfect. The bed was incredibly comfortable and I never really notice but the linens were silky and beautiful, and the robe had a Frette label so maybe that explains it. I’m a humble gal and like to save money and I am happy at a clean simple hotel but THIS, this place literally has changed me. I landed here by accident and now I will compare everywhere else to this hotel. Thank you, thank you, to everyone who works there and helps to create this amazing place!!!