Dunhill Hotel

My wife and I recently had a very nice one night stay at the Dunhill in Charlotte. The parking deck was very convenient and the location was perfect for us to attend a special event in a park early on a Saturday morning. Our room was quaint and the bed and pillows were very comfortable. After seeing some reviews with guest complaints about street noise, I was a little apprehensive about restful sleep. The street noise on this night was never an issue and we didn’t hear anything that disturbed our rest. Our dinner in the Dunhill’s restaurant was also very good. After the meal we walked around uptown Charlotte and found a great cookie place just a block or two away from the hotel. The few interactions we had with staff were very pleasant. Based on our experience, I would recommend the Dunhill to anyone visiting Charlotte.

I had high hopes for the Dunhill Hotel, during my stay in Charlotte for the Men’s ACC Basketball Tournament, but the experience was far from what I anticipated. Upon arrival, we were given a room where the HVAC system roared. When I went to the front desk, Alex moved me into another room. I had reserved and was paying for a King suite and he moved me to a Queen suite which had linens for one person which is understandable because of its size. I returned to the front desk to inquire about another room. Alex was rude and condescending asking if I expected Penthouse Suite. I told him I expected what a was paying for and he finally agreed to give me another King suite room. On Friday afternoon before we left the property I stopped at the front desk and reported that we had not had housekeeping services. The front desk clerk asked for my name and room number and stated that he would follow up with housekeeping to ensure our room was clean. After returning from the games latter that night the room was not cleaned. I called the front desk and the clerk was very offensive. He stated he told housekeeping and their was nothing else he could do for us. When I asked to speak to a manager he told me they would not be in until Monday. The lack of housekeeping service added to the frustration. Despite the request my room was not attended to—trash piled up, and basic necessities like clean towels and toiletries were not replenished. This was especially disappointing for a hotel that markets itself as guest-oriented. While the location is convenient, it doesn't make up for the lack of hospitality and service. I would strongly recommend that you consider the Kimpton, Marriott, Hilton or the Ivey properties. I cannot recommend the Dunhill.

Room was freezing when we arrived, bathtub wasn't clean, rug was worn in so many spots, no extra blankets and the noise at night was horrific. They had ear plugs but only for one person when they clearly know how many are checking in. You can keep the city!!!

We live in the outskirts of CLT so just wanted a night out from home. The hotel staff were friendly, our check in was efficient, and pleasant and it was only the guy’s third day. A manager was there with him and he was also happy and friendly. The hotel was clean and our breakfast at the Asbury was good. The downside for me is with it being a historic hotel, there were no sound barriers. I had a very hard time sleeping from all of the noise from the cars in Uptown. If you’re able to sleep thru just about anything you’ll be fine, otherwise bring earplugs. Our server at the Asbury, I wanna say her name was Nikki but I’m not sure, was fun (a beautiful black woman) . If she tells you a funny story about a pair of scissors she has then you’ll know it’s her.

I recently treated myself to a staycation at the Dunhill. Living in CLT for the last 30 years, I had never been to the Dunhill. The hotel is unique by fact of its history. It has a subtle flair of a British Inn because of its history. While some of the room furnishings showed a bit of their age, the bed and linens were very comfortable and bathroom space was very nice. The iconic CLT crown pillow was a nice touch and a nod to the Queen City which I ended up purchasing one when I checked out. I ate breakfast at the Asbury each morning. Wait staff along with all that I met were very nice. While for some ppl who are more accustomed to a modern hotel and all that goes with it, this in ways will give you more of an old school quaint feel. The location is awesome as I took in the Mint Museum had dinners close by and did a roof top cocktail at another hotel. So for me it was the best of all worlds.