Chatham Bars Inn Resort and Spa

We stayed overnight at the Chatham Bars Inn to celebrate my fiancé's birthday. I booked it thru my Amex Platinum card which gave us a bunch of amazing benefits which made this stay one of our most memorable ever. CBI is a perfect place for an offseason romantic couple getaway.

The location, facility and staff is excellent. Went off-season for price. Spa experience was good, not great. The view and beach were amazing. Hotel was convenient to Chatham center restaurants and shops. Beds were comfortable. I would go back, but it is pricey.

During our stay at Chatham Bars Inn on July 16th, I was served water that tasted strongly of chemicals, causing immediate burning and numbness in my mouth. I reported this to Food & Beverage Director Phil Amidon, who acknowledged something was wrong but did not taste the water himself. Instead of addressing our health concerns, he offered a "free lunch." I was directed to Assistant Manager Michael Starzyk, who initially responded but later did not return any calls or emails despite promising assistance. Front Desk Manager Christa Ewen assured us that the hotel General Manager would contact us, but we did not receive any communication. Several days after departing and after numerous attempts to reach someone at the hotel, Phil Amidon acknowledged the issue but did not provide information about the specific chemicals involved. Additionally, my 7-year-old daughter was almost served the same water, which raises concerns about the safety for other families. The hotel referred us to their risk mitigation firm, Gallagher Bassett, which has not provided helpful responses. Over 110 days have passed, and we are still dealing with ongoing health issues and unanswered questions. It appears that Chatham Bars Inn has not adequately addressed this incident or provided necessary information about the potential cause or chemicals. I urge potential guests to be cautious and consider alternative accommodations to protect their families. Please share this experience to help others make informed decisions and hold the hotel accountable for their response.

I'm not convinced there is anything I can add that hasn't already been said. It is simply a stunning hotel in a beautiful part of the world. We were celebrating our 50th birthdays and we stayed here for three nights travelling from the UK. There was a slight issue on arrival as we were under the names Jessica and Amy lol. We saw the funny side and this was quickly resolved by David and Blossom on reception. Due to unforseen circumstances we were also upgraded to Seamist at no extra charge, an unbelievable gesture. Food was amazing, location is stunning and to top it off we had the pleasure of meeting amazing staff. Huge thank you to David,Blossom,Genther and Bevin who were unreal. We'll definitely return at some point in the future

You can't go wrong staying at the Chatham Bars Inn. Staff is so welcoming and friendly. The grounds are gorgeous every season and the rooms are lovely.