Chattanooga Choo Choo
Chattanooga, Tennessee
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About the Hotel
Enjoy an imaginative family escape into the heart of Tennessee at the Chattanooga Choo Choo. A member of the Preferred Hotels & Resorts, part of the established Preferred Hotel Group the Chattanooga Choo Choo invites families to experience the charm of a past era, with all modern amenities and activities included. Once an important train station, this historic hotel features parts built before the Civil War.Today you'll find that the hotel features 48 Victorian train cars converted into sleeping accommodations â€" in addition to nearly 350 rooms and suite â€" as well as an on-site Model train Museum. There are also several dining options to explore, pools to plunge into, and gardens to stroll. The trusted Chattanooga Choo Choo will certainly capture your imaginations while providing a comfortable stay on your family holiday in Tennessee.
Location
Chattanooga Choo Choo
1400 Market St,
Chattanooga, TN
Chattanooga, Tennessee
37402
Nearest Airport: CHA
Features and Amenities
- General Information
- Non-Smoking Property
- Pet Friendly
- Connecting/Adjoining Rooms
- Dining
- Ice Cream Parlor
- Cafe
- On-Site Amenities
- Shuttle Service
- Laundry Service
- Gift Shop
- Fitness Center
- WiFi
- Indoor Heated Pool
- Live Entertainment
- Boutiques
- Tennis Courts
- Gardens
- Lounge
- Arcade
- In-Room Amenities
- Hair Dryers
- Iron/Ironing Boards
- Coffee & Tea Facilities
- Activities
- Tennis
- Business
- Business Center
- Nearby
- Shopping
- Zoo
- Museums
- Parks
- Amusement Parks
Reviews for Chattanooga Choo Choo
Terrible
The fact that you charge customers 6 dollars for water and 18 dollars for parking and 3 dollars for morning coffee made this experience terrible I will not be back and will tell everyone that will listen my experience oh and 20 dollars for a movie that we did not watch
Tour31708634952
Lacking
The room was just precious and the hotel grounds were absolutely beautiful. The customer service is where it fell flat. We had additional charges to our room for latte and mini bar purchases that we did not make. When I called to tell them no apologies were made. Also the lady who answered the phone was unable to refund the charges and said her manager would have to do it later. The room also had ants in it and we mentioned it at check out and were told okay we'll let maintenance know. Again no apology was made. When we checked in the host made no effort to help with our bags or even tell us where our room was located. He barely spoke above a whisper and lacked personality. The entire experience felt very cold and almost like we were a burden for being there. At the price point the room is in one may expect coffee and tea service throughout the day and a welcome bottle of water. The pool was also heated but there is no mention of that on the website. We heard several people mention they would have enjoyed swimming if they had known. The mattress was sinking in the middle and seemed very worn. Also information about the traincar would have been nice. Parking should have been free. We enjoyed the pillows, heated floor, proximity to town and overall look of the hotel. Would I stay there again absolutely NOT.
GaryandMarcie P - Salem, Alabama
Chefs kiss to our wedding
My husband and I got married on 12.18.24, I am a Chattanooga local and booked two rooms to get ready for our wedding that was two blocks away. Not only was the entire hotel BEAUTIFUL but they whole staff treated us like rockstars and was so happy for us. We will 100% be back just because of the service alone. I was blown away with the hospitality and how amazing the stay was making our getting ready stress free. 10/10 would recommend booking your stay. The king suite and train cars were adorable and worth it!
Jayme B
VISIT HOTEL CHALET TODAY
From the guest service to the mattresses, the cleanliness and the beauty, the amazing coffee bar and their top tier restaurant, this hotel truly has it all. Amazing location with so much to do just walking distance. Will be back very very soon.
Samual M
A magical getaway
My daughter and I came to this hotel for a last minute getaway and we are so glad we chose this place. They have done a great job with renovations. I stayed many, many years ago in college so I can see the major progress. The room was so cozy and the bed was one of the most comfortable I have slept on in a hotel. And the sheets were to die for. I actually tried to find out who made them so I could purchase a set. The way everything is set up makes you feel like you are stepping back in time. It was lovely. The area is also a plus with plenty of food choices and close to everything by foot. There are spaces for kids to run and play. We walked to dinner (State of Confusion which was tasty) as well as to coffee. We regretted that we didn’t try Elsie’s daughter. Everything was decked out for the holidays. We even enjoyed the Nooga Lights. But the crown jewel at the end of our stay was the staff, specifically Shane. We experienced a car set back and he helped us get back on the road with a smile. We will be back!!
LesleyB1055 - Birmingham, Alabama
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