21c Museum Hotel Chicago

I was at the property 8 years ago when it was The James Chicago. When I searched again I saw that it is now from the AllAccor network. As a member it was my choice. However, the difference was huge compared to the last experience. Although the facilities remain the same in terms of cleanliness and comfort, the staff left much to be desired. Cold and not warm service, lacking hospitality. Status not recognized as Accor frequent customer. It’s a shame, because the location is unbeatable, but there are other excellent chain and boutique hotels in the region leading to consider a new option in the future.

Fatima at the front desk is exceptional. The location is fabulous. In the heart of the city. Take a morning stroll on River Walk and enjoy shopping on North Michigan. Amazing restaurants nearby and head to Redhead Piano Bar for an amazing night. Check it out when Lauren Hall is playing.

I stayed at this hotel because the event that brought me to Chicago was being held there. And it turned out to be a good decision. Excellent location and great service. And a shout out for Francisco at the front desk who was very helpful with my “how to travel- around-Chicago” and other questions!l

Stay was amazing. Staff was super helpful and made our time at the hotel memorable. Francisco in reception was incredible, helped us with all our queries and gave us an amazing service. Location of the hotel ii's great as well. Right in the middle of the city with all major sights very close.

Francisco from the front desk assisted us and gave us an excellent service. The room is very clean and spacious also the ambiance at the hotel is very aesthetic and a perfect place for me and my friend since we’re just doing one night in Chicago.