Fairmont Chicago Millennium Park

We had a lovely but Cold visit to Chicago! February 14th cold in the windy city??? The Fairmont was great, from the doormen to the check in and the maids everyone was helpful and friendly. An special thanks to the concierge Gail Walker who got us a great table at a great restaurant on Valentines Day! After they already told us it was fully booked!!! The hotel is in a Great location with wonderful views from our room. Thanks for a great blustery get away!

As a first time visitor to both Chicago and Fairmont in the US, I must say that Fairmont Chicago and the staff were well worth the visit! Staff: Especially Gail via correspondence and welcome letter, Mevut (sorry if I misspelled his name) and their colleague in the Gold Lounge on Saturday February 8th (whose name I unfortunately forgot), were lovely and made the stay and everything in advance a consistently strong experience! Room: The room was pleasantly temperate. The beds were good and the room well looked after. It had everything and more of amenities and functionality. Room type was 2X Twin Bed with Lounge Access. More than big enough for 2 adults. Breakfast / Lounge: The breakfast in the Lounge was very good, and although the Lounge was small it was quiet, comfortable and had what you needed! Location: The hotel's location is very good when the goal is to see as much of Downtown as possible in a short time. Located close to the Park, the Bean? and the Magnificent Mile but at the south end makes for a great starting point to explore and move around Restaurant: The restaurant (Toro)'s food was excellent (Thank you so much for the recommendation Gail) and is worth a visit if you are not nervous about your wallet! ALL Status recogniton: I experienced that the hotel looked after me and acknowledge my status as Platinum. I got a nice welcome gift upon arrival and a personal letter from Gail which was very kind and thoughtful! Thank you very much 😊 Other feedback: The only "improvement point" is that I wish there was more bottled/carton water, and a menu that indicated prices for the minibar and snack-bar in the room (Maybe I'm a bit absent-minded about that, but the prices and terms there were a bit unclear to me). In summary: Unfortunately I only had a short stay, but I can safely say that I would happily stay here again.

For our 10 night stay the Gold Floor staff was quite friendly, upon arrival we received a nice little welcome snack of cheeses and sausage and crackers ,but the overall food and refreshments weren't up to the same level as other Fairmont Hotel Gold Floors that I have stayed at. The self serve refreshment area would get a little crowded and very often the staff would apologise that they had run out of the scrumptious 8pm desserts if we got there at 8:15. Our room was quite well kept except the bathroom door was coming off its rails, a handyman came in and said it would be a big job, we were offered a replacement suite but decided we didn't want to pack up and then unpack again. If an upgrade had been offered we would have made the move. This Fairmont has a gym but no pool, jacuzzi or sauna-they offer a pass to walk over to the Lakeshore Sport & Fitness that does provide all those services and more. This was the first time in Chicago for me and I thoroughly enjoyed exploring the city ,eating in the restaurants and getting my mind blown by the sheer size of the Chicago!

Fairmont Hotels are my ‘go to’ in any state. However, I always enjoy my stay in Chicago. The rooms are very clean and comfortable and the view of Grant Park incredible. We had suite accommodations which did not disappoint. (The only drawback was bathroom light fixtures were partially broken.) All in all a great stay. P.S. My son loved the holiday decorations!

This past weekend I celebrated my birthday at The Fairmont Chicago. I was immediately greeted by Mya who welcomed me in with a warm welcome, big smile and great enthusiasm, her attention to detail of the property made me feel like I was at home. Such a great experience, Thank you Mya and Fairmont team for an incredible stay, I will be back sooner than later!