Four Seasons Hotel Chicago

We have stayed at the Four Seasons in Maui and were looking forward to a second stay in Chicago. This stay really tarnished my opinion of Four Seasons. We don't expect perfection but a certain level of service is to be expected. Our room on check in was dusty and a bit dirty. We mentioned this when asked on our way out when passing the front desk and they were prompt to send someone to the room to clean it for us. They did dust the room but finger prints that were on the mirror when we checked in were still present, so the room was not fully cleaned even the second time. The housekeeping manager did send wine and snacks to the room with a note of apology, which was an appropriate way to respond. We also have several bad experiences in the restaurant, which led me to finally raise the issue with the manager. One morning the service was so slow we had to move an appointment we had scheduled so not to be late. We did not request an expedited dining experience but the wait was nonetheless longer than it should have been. The next morning, I ordered a small take out item and it took nearly 15 minutes to receive the order. The next day I had breakfast again received my order quite quickly but never saw the server again. The manager of the restaurant came by and asked if I needed anything and I said I needed to place a to go order. At least 10 minutes went by before I finally stood up to track down my server. I placed the to go order and received a quick apology from the server with the comments, "sorry, it was not my fault". I asked to talk to the manager on duty and relayed my experiences to him. He asked if I was staying another night and if we had dinner plans. I told him we did have dinner plans and told him where. He apologized and that was that. No follow up whatsoever. I did tell the manager this experience tarnished our opinion of Four Seasons, which is really unfortunate. His lack of follow up and follow through is telling.

Excellent service, recognition, housekeeping, dining, and accommodating our needs. The waitstaff at breakfast were most attentive from knowing our name to fulfilling any special requests. Michelle from the concierge desk and Mason Fertig from hotel management arranged our reservation and made sure our granddaughters over night visit was a success!

We've stayed here several times and each stay is better than the last. The service and the rooms are always impeccable. Dining is delicious and the wait staff are delightful. Housekeeping is attentive, thorough and professional. The rooms are up to date and of a nice size. We're fans!

The whole team from start to finish did an amazing job to make us feel at home! From the pool to in room dining, taking our kids here was a great experience. They even had a kids movie night set up that they loved! Can't thank the team enough for all of their attention to detail.

This is a wonderful property with fantastic service! Highly recommend and the location can not be beat! Being connected to great shopping was a welcome surprise. The rooms are spacious and bright with great views and The Four Seasons has the most comfy beds too!