Four Seasons Hotel Chicago

Our stay at the Four Seasons Chicago was lovely and comfortable. Vicente was super informative to help us decide which room upgrade suited our needs. The room had a spectacular panoramic view of Downtown and Lake Michigan. The bed was comfortable and we had a turn down service every morning with fresh towels and evening to set our slippers, water, and ear plugs out before going to bed. What amazing service! As for the restaurant, Dylan and his catering team did a wonderful job in ensuring we had a lovely dining experience for both breakfast and dinner. Dylan went over and beyond to assist us with all our requests - mahalo and we hope to be back again soon!

4seasons is always about beyond expectations. Great location, good dining and drinking options within the hotel Efficient room service. Banquets facilities also excellent. Good in room amenities and we had a wonderful stay. The concierge is always helpful.

I’m genuinely perplexed about the reviews here. Are they written by bots or am I living in a parallel universe? After staying at hotels worldwide, this property can’t possibly be a 5-star establishment. It’s imperative that this hotel be shut down and renovated immediately or sold to new owners. It’s an insult to the Four Seasons brand, which has already declined due to their refusal to refresh their properties and their inability to compete with newer brands like Edition, Public, Six Senses, Aman, and so on. The property is extremely outdated and feels gross. The service is terrible; it took 30 minutes to get a toothbrush kit, and I even requested a new hairdryer because the one in the room was broken, likely old, and never received it. And the food? Inedible! Avoid the rib eye quesadilla at all costs; it’s filled with some strange stew. I’ll never be staying here again. Save yourself the trouble and stay at the Waldorf or Pendry instead.

We all know that four seasons hotels are the ultimate in comfort and perfection. Chicago really is the most exceptional hotel. The rooms are made for comfort. Lighting and amenities are abundant and luxurious. The staff is so helpful and make everything look easy! The lobby and bar are comfortable and beautiful

I mean this is four season: amazing atmosphere in the restaurants, bar, lobby - lots of cool looking people. Excellent service, very kind team. Good food too. Not typical hotel food. Most helpful and resourceful Concierge and hands on Hotel Manager. I would only say that the rooms would benefit from some refreshment and renovations as the age seems to taking its toll on the facilities... Bathrooms can be made bigger, gym / pool area also very good - not nearly as good as in Moscow or Dubai or Hong Kong.