Hilton Chicago

Be prepared to get gaslighted by the hotel staff. We were traveling with our 2 teenage kids, so we reserved a room with 2 queen sized beds. When we arrived and got checked in, it was confirmed that we had a room with 2 queen sized beds. When we walked into our room, the bed were, very obviously, NOT queens. They looked barely bigger than a twin! So my guess was that they were full beds... so we went back down to the front desk to let them know there was a mistake, and the woman there assured us "at the hilton, we use 'hotel standard' mattress sizes so they are a little smaller that'll what you would expect" and we definitely had queen mattresses in our room. So we went back to our room. I had never heard of that before, so I googled it, and I found that there is NO DIFFERENCE in "hotel standard" and normal mattress sizing!! Feeling like a crazy person, we took the sheets off the bed to find the mattress tag, and (are you ready?) THE TAG SAID "FULL XL." Now I'm getting more agitated that we were blatantly lied to, my husband calls the front desk and asks to speak to a manager... we tell him our dilemma, told him what the front desk said, told him the tag on the mattress said "full xl..." You want to know what he told us? "This hilton is an older hotel and still used European mattresses, and they are smaller than American mattresses," and that we could have a free cot and free breakfast. (I was not happy with that, we paid for a queen room, I want a queen room. Or at least to be charged the lesser price for the full room.) I went to Google again, and European sized mattresses are barely different! Like an inch or so... Why would you lie to people so hard when Google exsists??? At this point, I'm fuming, really because of the gaslighting more than the wrong bed size. I decide to talk to the manager face to face, and explain i either want the room I paid for, or I want to be charged the lesser price for the smaller beds. This is when I meet the angel of a woman at the front desk, Mercy. I tell her my dilemma, and about the tag on the mattress, amd the lies I had been told by the other hotel staff (including the manager). You know what she does?? She says "let's get you into another double queen room, and see if there is just a mix up on the bed size I your current room... Sometimes that happens... if the tag on the mattress says full, then that's definitely not a queen." We get to our new room, and low and behold ACTUAL QUEEN MATTRESSES!!! Enough room for all 4 of us to sleep comfortably! This woman deserves a raise! Unfortunately, we will NEVER book with a Hilton Hotel ever again... i don't take fondly to gaslighting.

I was disappointed with my stay. At this allegedly fine hotel, the $230 room was cramped and dark. The sheets were scratchy as well. I had forgotten my comb; the vast majority of hotels, even budget ones, generally have sundries at the desk. The Hilton did not. It cost $5.50 to get a small, plastic comb from the gift shop. Two coffees for the small coffee maker are included in the room price. If you want more coffee, be prepared to shell out $6.00 for a cup downstairs--no complimentary coffee for guests. The breakfast buffet restaurant was closed during my stay leaving only two ala carte options, both overpriced. There is a tablet in the room meant to be a virtual concierge, but I found very little helpful information on it--mostly ads. One bright spot: the staff was nice. Generally speaking, you COULD have a nice stay if you're willing and able to spend more cash, and lots of it.

I was a part of a large delegation here celebrating a very historic event that happened when this was the Stevens hotel, back in 1944, and it’s nice to see that the ballroom that was used at that time is still well preserved after 80 years. The history is impressive and the preservation excellent. The service levels are definitely above the average Hilton experience and the rooms are comfortable, large and well appointed. My bathroom could have been a little cleaner (couple of… ‘marks’… under the toilet seat) and the windows do suffer from the Chicago wind, but I got two good nights’ sleep here on a very comfortable bed. The only criticism I have is that the pillows are weirdly small and a King bed really needs 6 of them rather than 4. Otherwise, very good stay in beautiful, historic hotel.

It was a very nice hotel with friendly staff. Ozel was amazing in helping me navigate and make my stay even more enjoyable. Rook was extra clean and interior of the hotel was luxurious and yet very welcoming. Even tho I’m from Chicago I felt like I was on vacation.

The only reason I didn't rate 1 star is because the staff was phenomenal. Aside from the staff, the stay was disappointing. There was an odd, decomposing/dead smell wafting around the 5th floor. The smell wasn't present on other floors or in other rooms. I stayed with several colleagues for a training. I had originally booked with another hotel, but moved to be with my colleagues. I wish I had kept my other booking. I only stayed for 2 nights. The first night I only arrived in my room at a late hoour to sleep, so I didn't have time to inspect the accommodations. Upon doing so the second evening in my room I noticed several disturbing things. There was a stain on a pillow (I had not yet touched, thankfully) that was most definitely blood. There was bubbling and discoloration (mold?!) in the ceiling above the toilet. The room temperature refused go below 71°. My dark view included a brick wall. I've never stayed in such an off-putting Hilton. Spend your money elsewhere. This place is definitely not worth the price.