Kimpton Gray Hotel Chicago

If you love Kimpton hotels, you'll love this property as it is in line with your high expectations. If you've never been, you'll love it even more. Front desk staff is wonderful. Hot chocolate in the afternoon, the coffee in the morning as a signature Kimpton very nice feature. Gorgeous building first and 2nd floor. Room very spacious, very nice bathroom, wonderful bed, etc.

We always stay at this hotel when we come to Chicago. It’s a beautiful building, but the people and the service is the best part! Emily and Andrew helped check us in and were extremely helpful. Edwin and Tim offered exceptional service and helped with our many bags, while Yolanda did an excellent job at making sure our room was nice and tidy. We love staying here!

A very comfortable hotel with a front desk staff that did everything possible to ensure a memorable stay. Shea Linehan was of particular good service and made sure our anniversary was a special day. His welcoming attitude and love of his job was very apparent and was very appreciated.

I stayed at Kimpton Gray for 4 nights for business. It's a decent hotel, except for the design of the bathroom, which is terrible. Detailed pros and cons below. Pros: 1. Great location if you have business in the loop. In the middle of the loop business area. Not too far (15min walk) to the River and the River North, and Millenium Park area. 2. Hip design. Boutique hotel vibe. I love the design of Kimpton in general and stay at Kimpton very often, and this hotel is no exception - cool design. 3. Having Starbucks on the ground floor is convenient. 4. Nice staff. Cons 1. The design of the shower room is terrible. Somehow the designer thought it is a great idea not to have anything that separate the shower room and the toilet, and there is nothing separates between them on the floor. As a result, whenever I used the shower, it was a flood on the floor of the toilet. I had to leave towels that block the water from the shower room all the time. This is so terrible. Whoever designed the bathroom should not do any design. 2. The bar was not open late. Not convenient. 3. The reception is on the 2nd floor. 1st floor is a bit confusing, without much sign or information. At the end, I love Kimption, but I don't want to stay in a hotel with such a terrible shower room, especially for the (higher) price.

All the staff were so friendly. Even though I have low status at IHG they still constantly thanked me for my loyalty and made me feel special! I had a wardrobe malfunction and a very nice lady on my floor quickly got me safety pins - this was so important to fixing an otherwise bad morning. The rooms were comfortable albeit a little dark. Thanks for the great stay!!