Kimpton Gray Hotel Chicago

All the staff were so friendly. Even though I have low status at IHG they still constantly thanked me for my loyalty and made me feel special! I had a wardrobe malfunction and a very nice lady on my floor quickly got me safety pins - this was so important to fixing an otherwise bad morning. The rooms were comfortable albeit a little dark. Thanks for the great stay!!

Almost everything about this hotel was great. The location was central to doing things in the loop with easy access to Michigan Avenue. The neighborhood felt safe. The room was clean and comfortable, although a large pillar (it's an old building) in the middle of the room was challenging at times. While we don't normally eat in hotel restaurants, we took advantage of the in-house restaurant for Sunday morning breakfast and found the service excellent and the menu full and reasonably priced. Throughout our 3-day stay the front desk stayed in touch with us via text and was able to accommodate some non-standard requests that we made. Our only big complaint is that the flat screen TV was mounted firmly on the wall allowing no access to any HDMI ports. We had brought our streaming device so we would be able to watch movies and TV shows of our own choosing. We could not figure out how to make this happen and the front desk confirmed, twice, that it was impossible to attach streaming devices to their room TVs. Minor complaints include the very dark design aesthetic in the guestroom. The dark carpet, closet and walls made it very easy to lose dark objects like cellphones and socks. I should also mention that the in-room safe was mounted high in the closet. It's hard to see inside the (dark) safe and a shorter person might have trouble running a hand along the floor of the safe to verify everything has been removed at the end of one's stay.

We did stayed here as a quick anniversary getaway, and we had such an amazing time, starting with the check in that was so smooth and Andrew was so amazing , I’d say that he went beyond the extra mile with the Anniversary amenity that we weren’t expecting, we also had lunch at Fillmore , and our server was so nice , I can’t recall her name right now, but she was outstanding, besides that I laughed at a little awkward sign that was hanging over the wall In the bathroom… I will definitely stay there again

Nice hotel in refurbished older building, layout of room a bit wonky but still good. Arrived at noon before 3 pm check in, inquired if possible to get checked in early. Was advised that there were rooms available, however, would have to pay an early check in fee of $27. No, welcome iced water they advertise. Another day room was not cleaned. Not the end of the world, but when you pay $1500 for 3 days, I would expect a bit more from the hotel.

The Kimpton I usually stayed at in Chicago has closed. I have stayed at The Gray --years ago, too. This is a big hotel in the Loop -- great location -- but a very impersonal experience. It's like staying in an office building where you pretty much only see the security person at the front door (who was very nice). I should say that the women who checked me in were friendly and helpful, too. The man who checked me out was pleasant but neither asked how my stay was, nor seemed to understand when I offered my opinion (i.e. the room was less than I expected for a Kimpton). The rooms are okay, but in need of a refresh. The carpet in my room was tatty in places, and looked like it could use a deep cleaning. Some of the furniture and walls were more than a banged up. All and all an average stay, but disappointing as a longtime IHG member. Please excuse typos.