Loews Chicago O'Hare

we have been coming here for the past 10 years for park sleep and fly and quick visits to Chicago, this last experience was horrible, checked in and there was a furry convention in town, guests were partying all night roaming the hallways yelling and screaming till 3 in the morning, you could hear the other rooms from the bathroom vent, security was called a few times according to the front desk. had to get up for a 6 am flight, Shuttle ran every 15 minutes which was good. when we came back from vacation found out the shuttle only picks up in terminal 2 of the airport, we arrived in terminal 5 and would have to take a tram to terminal 2, this was 9 pm and would have been a hassle to spend 30-40 min to get to terminal 2 so just took an uber back to hotel (of course, my choice), before we arrived to hotel we looked online to see if there was another convention in town which there was and a few compony parties and receptions were at hotel, asked front desk if they could put us in an area not close to any convention or reception guests, she put us in a spot not close to the elevator but the night was like the first, drunk guests walking to their rooms, loud and swearing so second night was just as bad. parking was also bad, parked up in level 9, first two floors were empty but reserved for who knows what because next day they were also empty. when we complained, front desk told us that it was our fault for staying at one of the busiest times of the week, out of the $530.00 dollars we paid she took off $35.00 off our dinner which was included in our nights charge, looked at our credit card statement and saw the dinner was charged with the room stay and separately, so now waiting for the refund. as far as the room, it was fine, standard king room. If you are staying here during a busy time, you wont get any sleep. will not stay here again.

Very nice hotel. There is nothing wrong with the hotel. But if you have spent a lot of nights at less quality hotels and you come here, you are good. But way too expensive. This was the most expensive hotel in 2,5 weeks. Shuttle to the airport was ok.

The people here are amazing. I was treated very kindly, friendly, and welcoming. Even calling reservations was great. I never felt rushed, (and I ask a lot of questions). The first thing that attracted me to this hotel was the 24/7 airport shuttle, (free). It runs every 15 minutes! No waiting in the freezing weather for an hour. It was great! The hotel price was high, but not in comparison to other hotels around the area. And you get what you pay for. The front desk was awesome. I showed up at 01:00 in the morning, and the front desk staff was super nice. I didn't feel guilty, like I sometimes do, because I know I just woke someone up, sleeping in the back. Not these nice people. It never felt like it was the middle of the night. I asked for a room near the elevator, and got one. Gina took the time to find me one. Many times a front desk doesn't even bother. She did. She answered all of my questions, patiently. The room was great. One of my biggest issues in a hotel is no plug by the bed. They had two, plus usb ports for charging! The bed was heaven! Clean, soft, and comfortable! The towels were stiff and scratchy, which kind of goes with most hotels anyways. The shower was great on temperature, the water pressure was ok. The restaurant host was absolutely the best. Sulema was so amazing. She answered all my questions, and gave me great suggestions. She really went above and beyond. The host made me feel so welcome. The server was polite. The food was okay. The toast was slightly burned, the egg was overcooked. The bacon was cooked well. The hashbrowns were not cooked enough. They tried to fix everything. They gave me new eggs, but these were undercooked. I just couldn't get eggs that were "the whites cooked, the yolk runny". I would order something different next time. They comped the meal, which was very, very, appreciated. The cappuccino was awesome! Very well made, and a pretty design on top. Mostly, it was a great, great, experience!

I have paid a lot more for a lot less. This hotel is a perfect O’Hare stopping spot. The shuttle is fast and frequent, the restaurant is good, the bar is good, the room is lovely. So glad I found it. Especially good are the friendly people in the restaurant and in the bar, and the delicious hamburger .

Fine for a quick overnight stayover between flights, but nothing special and would chose a different airport hotel next time. The shuttle service (24/7 every 15 minutes) and the amazingly comfortable beds were the two pros that could make one want to stay again. Otherwise, staff was not particularly friendly (shuttle, front desk or gift/coffee shop) and didn't proffer much information (such as how to use my dining credit, where to wait for shuttle to get back to airport, if I needed help with bags). Booked a king bed but got a room with 2 doubles which was strange for one person staying. Room was huge and mostly quiet (was some traffic and door noise from the hallway). Basic amenities in room like coffeemaker and toiletries, but nothing that made the hotel special or up to a 4-5 star level. Room showed quite a lot of wear and tear like scuffing and needed a good deep-cleaning-tons of dust on the living room mirror and wardrobe, a leaf stuck in a chair from a previous occupant, etc. I thought it was strange that an airport hotel didn't offer 24 hour dining or the opportunity to get coffee earlier than 6:30am. For what you get for the cost, not a good value.