Park Hyatt Chicago

Globalist with Hyatt and this property makes it impossible to book a free night award with them on the weekends because of how they categorize rooms despite claiming no blackout dates for the award. Seems to be the continual downwards slide of chains devaluing the benefits they provide customers - disappointing to see this property do that.

Amazing experience. Booked with Amex Platinum and definitely used the benefits offered through the booking. The room was super nice and high end. Ordered sushi for room service dinner, which came on time and was delicious. Slept well. Went downstairs to the restaurant for breakfast. The coffee was delicious and i reckon myself to be a coffee snob. Restaurant service was great. Overall staff was helpful. - a luxury hotel worth the price.

Fantastic people lead the way at this hotel! Great service, friendly, professional and great at what they do. Location fantastic, hotel is beautiful, rooms gorgeous. Great workout facility, NoMi staff and food/beverage fantastic. It does not get better than this, we will be back again!

Quick family weekend staycation in the city. The hotel is located in a nice area for shopping and dining. Arrived in an Uber on a cold day, and dragged luggages in ourself. Greated warmly by the reception for check-in, which was prompt and smooth. All the receptions were very friendly and the room was pre-arranged for us. They quickly went over the Globalist benefits; comped bf (for all 3 of us), and 4pm checkout. The hotel noticed that we booked 3 adults in a king room with a free night cert, and upgraded us to 2 queens as no standard suite were available. The room was well appointed, quite spacious for a standard room with great view of the Water Tower and the lake. Inside the room, there were Canada Goose coats ready in the closet as we utilized the hotel's coat lending program which was a life saver for me (I forgot my thick coat at home). The breakfast in Nomi, or more like a brunch, was delicious with plenty of choices to choose from. The restaurant also offered the panoramic view of the lake as well. What could be better? - Bellmen didn't help loading and unloading the luggages despite being available. - Despite booking the room for 3, the amenities provided in the room are for 2 people (water, ropes, slippers). Housekeepers promptly delivered all the requests, so not a big deal.

I've stayed at the Park Hyatt Chicago twice, and I can't say enough good things about it. Here's what I came away with from my most recent stay, which was for a girls' weekend — a good friend stayed with me: * The customer service is fantastic. Fay at the Front Desk was absolutely wonderful. There was a hiccup with the time I'd be able to get into my room, and the Front Desk team communicated early and often. They offered multiple solutions to make it right. Even though I told them over text that they didn't need to worry about it (it wasn't a giant inconvenience, and I know how harsh people can be about such things), Fay made a point of addressing it when I checked out in a way that will definitely ensure I come back in the future. * Tony and Luis in the NoMi Lounge were wonderful. Each of them is great at their jobs and makes their customers feel welcomed and well-taken care of. Here's one of the things that really stuck with me. Remember the friend I mentioned? Well, she's a senior executive who travels frequently and has Bonvoy status. I've been raving to her about Hyatt Globalist for quite some time, and she's listened, but she kept her loyalty. Well, she saw the Globalist experience when she stayed with me, and she was with me at check-out when Fay absolutely went above and beyond to make clear that they appreciated our business. She is now going to shift her business to Hyatt. I can't wait for my next stay!