Pendry Chicago

Cannot say enough great things. This hotel is stunning, we will be back! Front desk staff, bell staff, concierge were all wonderful. We were granted an early check in, hotel room was very cool. Great job decorating! The beds are so comfortable too! Really fun, classy hotel!

Pendy Chicago doesnt seem to have the technology in place to recognize when you book through other sites. I booked my 3-night stay with hotels.com for $1332 and I was charged again by Pendry when I checked in. Pendry charged me $1420 for a second time when checking in, when I had already paid that via hotels.com. Then, when I let them know, they told me they would refund me, but they only refunded me $920. On top of that there were other mysterious charges in the amount of $804 and $369, charges having nothing to do with the $1420 they inadvertently charged me. So, out of $2600 in accidental charges, I've only managed to get $920. In my email contact with them, I asked them to answer all my questions when I ask about each of these charges and ask for a refund, their Relations Manager ignores the questions and only answer what he wants. On top of that, my 3-day stay was uncomfortable. The building is nice and the location is walkable, but it's not worth the noise. There is so much noise outside, late in the early morning - it's hard to get a good night's sleep. Also, their staff seems incredibly spread thin and stressed. You sense it as a customer. If Pendry Chicago's Relations Manager can correct these errors, I am happy to update this review for doing the right thing. But, for now, I am out $1.6K in mysterious charges since they can't explain the other charges and only gave me a partial refund for the mistake they made. When I contacted hotels.com, they said they didnt understand why Pendry Chicago didnt see the reservation was paid for and acknowledged it was Pendry's error. This is not how you treat customers.

Bed and pillows comfortable. Suite a little dated but very clean and comfortable. Anything you needed was given to you within minutes. Good bath products in the bathroom and soft towels. Again very clean. Definitely would book again with family.

Staying at the Pendry gave us the convenience that we needed and the luxury that we desired! The staff was amazingly accommodating and helpful. The rooms were very clean, and the beds were comfortable. I would definitely stay there again!!

First time visiting Chicago, to celebrate our wedding anniversary and my birthday. How perfect that the building the Pendry Hotel resides in was modeled to look like a champagne bottle! We had an incredible time celebrating in Chicago. Very much enjoyed our stay at the Pendry, everyone was so kind and accommodating. We will definitely be back!