Pendry Chicago

My husband and I had a truly exceptional experience. This was our first time staying at Pendry, as we typically stay with other hotel brands, but I must say it was one of the best experiences we’ve ever had. What stood out the most was the outstanding customer service. Every staff member – from the front desk, restaurant, bar, concierge, bellman, to housekeeping – was consistently professional, friendly, and helpful throughout our stay. Although we’ve stayed at many luxury hotels, we’ve never experienced such a high level of service across the board. We sincerely appreciate the effort that clearly goes into hiring and training such an incredible team. Compliments to your management for encouraging such a welcoming and polished environment. We look forward to staying with Pendry again in the future.

Loved our stay at the Pendry. The rooms are very comfortable and the staff was wonderful. Highly recommend the hotel for anyone staying in Chicago. Can not beat the location and loved the bar setting. Would love to come back again soon. Great holiday get-a-way!

Overall, great experience. The room was nice and clean, and all the staff are incredibly friendly and helpful. The restaurant was okay for dinner, and not great for breakfast. However, the late night room service food was awesome! There were nice little touches, like addressing you by name, and my favorite part, the hotel staff brought some chocolates up into our room while we were at dinner. It was an awesome little surprise coming back to them in our room!

The Pendry was a 10/10 experience. The service especially was arguably the greatest I’ve ever had. Specifically Dulapo - he was a warm welcoming face and made our experience amazing. The room service as well was some of the best food I’ve had in Chicago.

Great experience, comfortable hotel, very friendly staff, especially Gelapo! Gelapo went out of his way to be kind and helpful! The room was very nice and we loved the robes. The hotel restaurant was creative and tasty. Also we loved that the hotel was pet friendly. (Wish we brought our dogs).