The Ritz-Carlton, Chicago

Fantastic spot for exploring downtown and marathon watching! Well located for wonderful shopping and restaurants. Our view of the lake was lovely, and the service was top notch. Try Wild Berry next door-amazing breakfast! Walk to Millenial Park or take the renowned river tour through the Architecture Center!

We have always enjoyed Ritz properties over the years. I have never bothered to write a negative review for any stay anywhere as I am relatively easy going. What happened 2 weeks ago however was beyond the pale. We checked in for our one-night stay on 10/10/24. The check in desk had us down for 3 rooms when we had been on the phone with them a week prior to clear that issue up. They had it wrong. No biggie. Got to our room an hour before dinner. Went to the shower and no toiletries. I called the front desk, and they said they would bring them right up. No biggie. I turned the tv on and after 10 minutes it went black. I called the front desk, and they had a guy come right up. No biggie The repair guy did his best but decided he could not fix the tv and that a new tv was in order. He told us that he would move us to a bigger and better room if we did not mind the hassle of moving for a one-night visit. My wife decided yes and move we did. We asked the front desk to call the restaurant to advise that we would be late. Turns out they never did call. Kind of a biggie. The new room was smaller and older with a far worse view which only matters because we moved for the promise of a bigger and better room. We finally got to the restaurant and were told that no one had called to advise of our delay and that our table had been given away. The place was packed. A biggie ! The next morning my wife goes to shower in our new and smaller room and bathroom and looks into the tub and sees what I have attached with a photo. Disgusting as it was a drain stop with wraps of hair around it. A real biggie !! So, I went to the manager who was a pleasant and professional woman. I told her my story including the fact that on check in I had paid an extra $200 for an upgraded suite. She apologized profusely and immediately deleted the $200 charge and told me that she would take steps to refund the room charges. We have never heard from Ritz-Carlton on our refund which in the history of mankind no one deserves more than us from this experience. We called a week ago and before writing this and left a message and have heard nothing.

The Chicago Ritz-Carlton continues to be the best hotel in Chicago! On a recent visit, the staff, especially Karim Ghanem, went above and beyond to ensure our visit was perfect. From the moment we arrived, the doormen were very welcoming and helpful, the Front Desk staff could not be more kind and the staff at Torali restaurant and bar made us feel at home. While the hotel rooms, public areas and restaurants are all the best in the city, the people working at the Chicago Ritz are the reason for this property is one of the top hotel destinations in the world. It is obvious the General Manager, Peter Simoncelli, has a clear vision and mission of excellence and hospitality that the entire staff has embraced.

Great experience. First time staying at the Ritz. Location was one block from Michigan Avenue which was perfect. Our room faced the lake which provided a great view. Joann was the concierge who was extremely helpful in making dinner reservations and suggesting better tours. It was a perfect weekend.

I can't say enough about The Ritz- Carlton Chicago. I've stayed here multiple times. My last stay was in August. The hotel is absolutely gorgeous. There's an outdoor bar and an indoor bar, both are gorgeous. The staff is amazing. Jeremy Roberts club level manager went above and beyond to make sure I had a phenomenal stay in August. He really knows how to make guests feel welcomed and special. The city room views are absolutely breathtaking. There's nothing better than laying in my bed gazing into my favorite city! The bellhops are wonderful too. Very helpful and always treat guests with the utmost respect. The check in process is always smooth. The rooms are very spacious and beds are very comfortable.