The Whitehall Hotel

We stayed here before, in 2017 - it's a great location for what we want to do. In the interim the place has become a little tired - rooms could do with refreshing and some of the furniture and fittings are looking shabby. But it remains a good location, and the beds are REALLY comfortable ....

Bad experience I was with my family for almost a week they told us that the room was cleaned every 3rd day, throughout our stay they did not clean the room! Even when we request it at the front desk, it is very unpleasant to arrive at the room and find it as you left it… dirty and old rooms, although the location is good, it is not worth what it costs! we don't come back

The room was beautiful, large, and quiet. Housekeeeping were kept nd and helpful and Cheryl was the best! She helped me extend my stay and was so helpful when I left my computer behind after checkout. She really eased my mind and helped me so much

Hotel was fine. My issue is solely with the supervisor. Her name began with an F. She had a disgusting attitude problem and was trying to take over £2200 which I did not owe. I had paid for the room in full on arrival. On the day I went to checkout, at 5am she tried taking 5 extra payments out my bank account which was totalling over £2k, more than my actual stay. I went to reception to resolve the matter. As I was stood at reception she then tried to take an additional £200 infront of me!!! So I asked what are you doing and she said it was an issue with my bank?? She confirmed I had already paid and I made her print my receipt that said my balance was £0 and I had nothing to pay. Not once did she apologize for trying to take £2200 out of my account and even tried blaming it on me?!

I found bed bugs in hotel room 1405. Got bed bug bites. I took the bed bugs to front desk. I got a different room to 1406. I just took a shower in the new room and checked out earlier than I planned because I did not want to stay longer with bed bug next to the new room.