Excelsior Hotel Ernst
Cologne, Germany
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About the Hotel
Nestled among the church spires of Cologne, Germany, not far from the Rhine River, stands the exemplary Excelsior Hotel Ernst. A member of The Leading Hotels of the World, this historic hotel, one of only a few buildings in these parts to survive World War II, has been part of the cityscape for nearly 140 years. Its luxurious rooms and excellent service have earned it both a loyal following and flawless reputation, as well as inclusion in Conde Nast Travelerâ€(TM)s Gold List.
Location
Excelsior Hotel Ernst
Trankgasse 1-5, Domplatz
Cologne, Germany
P50667
Nearest Airport: CGN
Features and Amenities
Reviews for Excelsior Hotel Ernst
The ultimate experience
I’ve been around the world on different Hotels but my stay at this hotel was great and above all my expectations. The staff was friendly and helpful making our stay pleasant and special. The Hotel facilities and cleanliness were fantastic.
Joaquin F - Texas
Old school class
First of all, I love this hotel. This is old school class right from the 1920s. Look at the details in the rooms. It seems like I stepped into a Time Machine. Loads of chrome in the bathrooms. Elegant waitstaff. The downstairs bar is fantastic. Loads of wood paneling etc. drinks are top notch. I really would recommend staying here, if not for the decor in the hotel, it’s the proximity to everything a tourist could want. You are literally across the street from the cathedral. And one block away from the haupbahnhof. Anything you want in terms of sundries you can find at the train station. Pharmacy food liquor anything. This is a perfect hotel in the middle of European city. It’s definitely vintage and old school but tech wise up to date. Fast WiFi. Service is fantastic. I asked for an iron and ironing board and it was up in 10 minutes. Wow. The bar has awesome cocktails. If you want a terrific hotel in the middle of the action, this is it!
Christopher S
A Grand Hotel that Really Is Grand !
The Excelsior is not only perfectly located across from the Cologne Cathedral, it is a landmark worth a visit and a stay . The grand entrance and stairs, the broad hallways, the amazing wood paneled dining areas and bar and the exceptional staff made our stay memorable. Our room was spacious, the towels and toiletries of top quality and the welcome drinks and food for leaders club were special . Bedding was, as you might expect, were fine linens . Breakfast includes such an array of food and it even had a toaster that worked . Service was friendly and attentive . If you make a journey to see the cathedral ( and you should) this is the place to stay .
Nancy S
Great central location to explore the city
Beautiful traditional hotel next to the main railway and views of the famous Dom cathedral. Friendly welcome by staff. Food was excellent Rooms were clean and well presented there was a pillow menu which you may need as pillows were very very flat but lovely and soft and personally the bed was too soft for me but that is personal preference. I did ask at reception for an extra pillow and it didn’t arrive. We were also asked on arrival if we wanted turn down service which we said yes to but didn’t happen either. Not the end of the world and I didn’t chase it up. Hence the service was a bit slow at times but that didn’t spoil a lovely first visit to a beautiful city and would recommend staying
DeejMonkseaton - Whitley Bay, United Kingdom
Nice Setting, but Service Falls Short of 5-Star Standards
We recently booked seven rooms at the hotel for a week-long conference, and the feedback from everyone in our group was fairly consistent. While the rooms were adequate, if you're staying in a Cathedral Suite, be prepared for noise. Sirens, partygoers at all hours, and endless church bells make it difficult to get a peaceful night's sleep, especially if you're a light sleeper like me. The most frustrating issue was the inconsistent service, which fell short of expectations given the high cost of staying at the hotel. The Japanese gentleman at breakfast was exceptional, but unfortunately, others were quite rude and dismissive. The bellman at the front was one of the grumpiest I've encountered, and this sentiment was shared by all seven of us who stayed. Additionally, the concierge was rather unprofessional when I had to cancel a dinner event we had booked through him. I was taken back by his tone, especially considering how helpful he had been during the initial booking. Overall, the hotel does not deliver the consistent five-star service that you would expect for the price you pay.
H8388AFdannyw - Sydney, Australia
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