Four Seasons Hotel Mexico City

Our experience here was first class. From the check-in to the breakfast to the doorman, everything just worked. We were surprised that at least half of the guests were English speakers. We had a great room on the seventh floor overlooking the large garden space and the heart shaped fountain. It was a convenient location from which to explore the city. The staff was great. We had a few requests that were almost immediately addressed. One included a larger bathrobe. Another included an episode with a water leak in our bathroom. The staff was able to have a plumber fix it within minutes. We felt very safe and well cared for.

A great place to visit the city and relax : Location is absolutely perfect and despite its central location, the hotel gardens are beautiful and so peaceful ! Breakfast is great, rooms are comfortable and the pool is amazing. Add an exceptional concierge and you have a great overall experience !

Work covered my stay, so I can’t really compare the experience to the price as I would if I’d paid myself. The rooms are spacious, quiet, and comfortable, with a bed that’s ridiculously cozy. There are loads of pillows—probably too many—and a nice desk for work. The view of the central courtyard is lovely, and the breakfast is impressive, with lots of international options. If it’s not included in your room rate, though, double-check the prices before you dive into a croissant—there are two pricing tiers, and even by the end of my stay, I couldn’t figure them out. The negatives: The Four Seasons is showing its age. The decor could use a proper refresh, and the carpets need a serious deep clean. The shower knob was a guessing game for water temperature, and the only plug socket in my room was about six feet from the bed—not ideal for phone charging. Room service was very expensive, and the food wasn’t that great. That said, I loved staying here. The staff were incredibly friendly, and the breakfast team even remembered my name (and sometimes my room). I’d happily come back!

The hotel is centrally located and easily walkable to the chic Polanco, Condessa, and Roma districts. The amenities are extremely comfortable and they expected for season style. The general manager introduced herself to us when we arrived, which was a nice touch. The concierge services were excellent and allowed us to book some wonderful tours in Mexico City. The pool is underwhelming. We traveled during the holidays, and enjoyed the pop-up ice-skating rink, which was maybe the most memorable experience for our children.

1. Gym was too small for a hotel this size. 2. There’s is no spa had my massage in a random hotel room, zero ambiance. 3. Rooms were outdated and character and furniture were cheap and generic. Building and court yard where pretty but I liked the other hotel I stayed at that was half the price much better