Four Seasons Hotel Mexico City

I recently stayed at the Four Seasons Hotel in Mexico City for a destination wedding, and it was an incredible experience. The hotel is plush, impeccably maintained, and exudes luxury. The staff truly go above and beyond--friendly, helpful, and welcoming, making you feel like you're coming home. As someone who has stayed at several Four Seasons properties, I can confidently say this one upholds the brand's excellent service standards. The rooms are exceptionally comfortable, providing a perfect retreat after a day full of activities. The food was outstanding, from the extensive breakfast buffet to the exquisite lunch and dinner selections. The on-site café was also a highlight, offering delightful French pastries. The hotel's central location made it convenient to explore Mexico City. Whether you're sightseeing or attending events, this is an ideal base. I look forward to staying here again on my next visit to Mexico City! Highly recommended.

Second time staying at the hotel, and it is even better now! Beautiful oasis in Mexico City. Rooms are large and beautiful, though I know they will undergo some renovations soon. Everything is up to FS standards, the staff is truly amazing and make the stay wonderful. Concierge team bends over backwards -got us a reservation for Contramar that I could not get myself, tour guides and drivers-and at reasonable prices. GM Tulio is wonderful and always making sure every guest is taken care of. I would never stay anywhere else in Mexico City.

The Four Seasons, Mexico City is a beautiful hotel with lovely rooms, awesome management and a hard-working staff. They showed me hospitality at the highest level. I happened to come during the holidays and experienced a magical vacation thanks to the people who work there. It was above and beyond my expectations, and they went all out for their holiday decorations which were so festive, colorful and put you in the holiday spirit. No other hotel could compete with The Four Seasons, Mexico City’s Christmas tree or holiday decorations. They outdid themselves! I feel that any time of the year would be the perfect time to visit The Four Seasons, Mexico City because it was that awesome! The personalized service and their desire to make your stay above and beyond seemed to be their goal and they mastered that! There are so many people to thank for such a unique, personalized and amazing vacation. TULIO H. – He was an incredible GM, who was visible every day at the resort and was nice enough to hold multiple conversations with me throughout my entire stay. It was so nice to see him never too busy for his guests. He was always friendly and down-to-earth. That was refreshing. He set such a good example for working hard day in and day out and that empowered his staff to do the same, and go above and beyond for the guests. OCTAVIO M. – He was an excellent hotel manager. He was available every day and was accessible to interact and speak with guests. I had great interactions with him throughout my stay. It was really nice to see how humble he was. He delivered on having his hotel and his team members create the most unique, personalized and wonderful vacation! He was a good listener and cared so much about guests’ satisfaction. I appreciated the time, energy and effort he made to ensure that I had the best time at The Four Seasons, Mexico City. It was so enjoyable that I think about my trip all the time, and refer back to my pictures because it was such a one-of-a-kind vacation that exceeded my expectations! I saw his hard work each day and that motivated his team members to give each guest the best vacation memories they’ve ever had. I was impressed with Octavio M’s leadership and the way his team members were instrumental in curating a vacation that I’ll never forget! LAURA V. – She created a unique experience on the rooftop with a skating rink that was unlike anything I’ve ever seen or experienced. She should be commended for finding a way for guests and the community to experience such a joyful activity that everyone seemed to love and enjoy on the rooftop of the hotel. I don’t know how she came up with such an awesome idea, but I saw for myself first-hand how it brought adults, kids and hotel guests together in such a wonderful way. I’ve never seen anything like it, and I loved every minute of it! I thoroughly enjoyed that unexpected experience. It was like a party on the roof that was brought to life by Laura and The Four Seasons, Mexico City. So very cool! JESUS FROM THE CONCIERGE TEAM – He went above and beyond my expectations. He did an excellent job with surprising me with a photo shoot all around the hotel in my native cultural clothes. He picked the best spots and took the most amazing pictures and videos. He captured such special memories that I will always have because of his creativity, thinking outside the box and wanting to give me an experience that I’ve never been lucky enough to have. Those pictures and videos are unlike anything that anyone has ever captured before and it brings such heartfelt memories of my trip. The awesome experiences Jesus created were the highlights and nicest surprises from my trip. It was obvious Jesus put forth so much effort in exceeding my expectations, and he really impressed me with his talents, care and concern. He was a shining star! XIMENA – She did a great job jumping into action to help with taking pictures and videos when needed. CONCIERGE TEAM – They were the most detailed, high-level staff with the most dedicated team members I have seen at any resort! They were available late into the night and early morning every day and honestly when you needed them, they were always there to help. Every single concierge team member took so much pride in their work that their expertise and their recommendations always led them to create an amazing itinerary for me. It was so obvious their goal was for the guests to have the best time in Mexico City, and they took it very seriously to make sure you enjoyed each and every day at the hotel and in the city. I’ll never forget how much they cared! AMY T. – She was a wonderful room ambassador and she did a great job from check-in, throughout my stay and check-out. She was always available and a great resource if I needed anything. LINDSAY W. – She did a nice job with pre-arrival correspondence. KASSANDRA M. – She gave out very helpful arrival information and confirmation. RICARDO – Was very helpful with my luggage and information about my room, the hotel and the city. EDUARDO AT IL BECCO – Wonderful mixologist, who served me a very creative twist on a Limoncello drink. IL BECCO – Wonderful Italian restaurant with hard-working team members who provided a lovely dining experience. YOATZIN – Was a wonderful hostess and very helpful during my dining experiences. ALEXES – Gave helpful details on all the cocktails, which helped me decide what I was in the mood for. TUPAC – Excellence in customer service, hospitality and guest experience. MOSH – Excellence in creating unique drinks, and took pride in her service and presentation. FIFTY MILS – A one-of-a-kind, unique, never seen before cocktail experience that blew me away. The talented mixologists there created a book of fairy tale drinks that were so on-point with their theme and presentation. Creative, delicious, appealing to the eye and the taste was out-of-this-world. From the moment I had my cocktail experiences, it was like I had been transported to a magical place unlike any other cocktail experience I’d ever had. It was so evident to me that every single team member at Fifty Mils worked so hard together as a team to give me an experience that I will never forget. THE HOUSEKEEPING TEAM – The housekeeping team was always on time for their two-times-a-day detailed cleaning that they did with pride. SELENE Z. – She was an excellent assistant housekeeping manger, who helped me on my last day with extra things that I needed for my room and my packing needs. She stepped up to the plate in a timely manner with eagerness to help and happily took care of all of my requests. She helped make my departure seamless. I appreciated her willingness to help me with so many requests I had at the last minute. The lasting impressions that The Four Seasons, Mexico City gave me are wonderful memories that I cherish to this day! My trip exceeded my expectations and makes me think fondly of my trip from beginning to end. My Four Seasons, Mexico City trip was made special because of Tulio H., Octavio M., and all of the team members who work there, and this trip will always hold a special place in my heart because of all of them! I highly recommend this hotel for any time of the year, and you will be glad that you went. I'm so happy that I visited, and I look forward to the next time!

I agree with some of these other reviews that it is more like a 3.5 and not quite up to the standards of other four seasons. It definitely isn’t worth the price they charge. Lobby and courtyard are gorgeous and the service was great however the halls, rooms and bathrooms feel dated and need a refresh. The gym is also quite small and the pool area needs a refresh.

I would call this one a 3 1/2 Seasons. Lobby, lobby staff and restaurants/staff are top notch. Concierge service terrible and rude. The rooms are nice but dated especially the sofas in room that look like a 70s rec room….bathrooms definitely need a refresh. Nearby Ritz Carlton and St Regis a better and newer bet.