Beach Village at the Del

I told myself not to do this for fear of being blackballed in the future but I look at the fact that I made the reservation in January and agreed to pay $1250 per night for this, that's what galls me. Multiple flight delays made us get to Coronado at 8:20 pm instead of mid-afternoon that day. I was determined to eat at Little Frenchies and we had to go there before we checked in. My husband got a call from the Beach Village....were we still coming? Yes. They informed us they were leaving (!) and we would have to go to the main hotel to get the keys...how's that for superior service? We pull up to the valet guys and they know nothing, try to open the trunk. Didn't want us to wait in the car. My husband had to explain he was just going in for keys. I stayed in the car. Finally out he comes. Some poor young man gets on a golf cart and we follow him to Beach Village....we have the same room we had last summer. He fumbles to get the locked gate open, admits he has only been over there one or two times, and never in the dark...and it is plenty dark. In we go and walk back and forth trying to find our room, we follow the sign and arrow to no avail. I remember it is at the end of a row, up a flight, there is zero elevator to our room....hence the need for the help...we are 75 with two suitcases. My husband finds the room! Room is nice, just like last summer. Whole village looks empty. Next night, we come back about 10 to see two male well dressed senior citizens fumbling to get in the gate. My husband lets them in, they look ok. We have no idea what to do with our car, no valet, no people. He didn't like the idea of leaving the key in it. He makes THREE phone calls on the valet phone there to the main hotel desk and supposedly somebody will come over to take care of our rental car. We wait. And wait. And wait. Somebody comes but it is to help the two men into their room. Finally I say, let's go to the room and call them and say to come to our room and get the car key. Someone does so. There is zero service and at what a price! Now it is 10:30 pm. I would like coffee. Thinking back to the previous visit, after we had visited our local friends and dined with them in town, I knew nothing in the area would be open so I called room service. There was none. Zero. No coffee. My husband sees the Nepresso machine. We have two at home. He gets it going and steps into the bathroom where I am doing something. He steps back into the little ante room to check on the coffee and it has overflowed the mug and is still coming out, it has flowed down the front of the row of drawers and is nearly to the carpet. He stands there shocked and I say, "pull that mug over and push the other one under it!" He does so. I taste the coffee and it is undrinkable, very thin. Pour it out and we spend time with a wash cloth cleaning the drawer fronts and interiors. Make another cup, this time watching for overflows. It is also super hot. Mugs are too small. You think of the places we have been, the level of service, the employees around and the worst part of all, what we are paying for this, I just was sick. We want to visit our local friends, plus look out onto the beach and water. What is my incentive to come back? I went to the front desk and poured out my tale. The young man was nice but quickly took a step back and said the Beach Village was no part of the Hilton chain, it was a separate entity. I thought that was odd since back in January I had wanted to stay in those new rooms by the fire pits, the ones that had flooded and had been repaired by July 4, only to be told they were all booked in April, and the lady suggested the Beach Village! Why would she suggest a place that was not connected? Finally the young man went and got a manger and I told the tale again. What I wanted deep down was at least one free night, or one night paid for but I never said so. In the meantime my husband was talking to the manager at the Beach Village and she had set him up to receive some sort of certificate in the mail for one free night at any property in the future. I doubted it would arrive but lo and behold it did, the other day. Unfortunately it is for a standard room, which we never get. He called and IF there is an upgrade the place could do that. We never ask for upgrades. I prefer to sign up for and pay for exactly what I want; I don't like surprises. So...we are stuck with a certificate that I don't want. I am very disappointed and can't quit thinking about this. My husband has spent a good part of his career making loans for Hilton Hotels in our state, he just retired 2 years ago. We are planning vacations every six to eight weeks and I saw that in Austria for December there are no Marriott's only Hiltons. We belong to both. What is our incentive to stick with the Hilton Hotel chain? I can't quit thinking we have been had. To make matters worse, we drove from San Diego to Palm Springs and checked into La Quinta for four nights for his golf amateur tournament and the place was perfection, it's one of our favorites. The contrast was unbelievable. Please reply....if you read this. The Hilton website doesn't allow for long comments.

Beautiful property but will not be returning. While the rooms were clean and views were beautiful, there are so many other five star resorts that actually behave like five star resorts... First, check-in is at 4pm. We got in early that day and had traveled with our 3 small children, I called to ask if our room would be ready early. They were unable to accommodate, fine - but the room wasn't ready until 4:30pm. Frustrating. Second, the language around the Ocean Club is insanely misleading. Part of the reason we booked at Beach Village was to get what appeared to be access to complimentary breakfast and snacks - key for traveling with little ones! When we went for breakfast the first morning I was shocked when we got the bill for $160... Turns out Beach Village just gives you access to the Club but you still pay for everything unless you opt into the $150/person per day (which you can do staying at any other room at the Del - no need to pay the Beach Village upcharge...) Not to mention, we had a very mixed experience with service at Ocean Club. Lastly, while the property is beautiful, there are minimal activities and staff were less than helpful. We usually stay another brand of luxury resorts that offer so much to do for the family and we were disappointed in the absolute lack of things to do on property. We had the concierge book an outing for us and asked them to move dates; they said they did and I followed up multiple times because I never received a confirmation email. When I called the company directly, they had not moved the trip... Simple things that should make our stay easier, they dropped the ball on. It rained a bit during our stay and staff just never bothered to refill towels at the pools or pick up the dirty towels. We had to go to the different pools just to find clean towels. The most helpful, kind and friendly staff were the Housekeeping staff - they were lovely and always smiling. A lot of the other staff seemed to be annoyed with guests.. Overall - disappointed in our stay. I used to come to the Del growing up and was so excited to bring my own little family back but realized it's quite overpriced for the value of the stay.

To be clear this is the Coronado hotel but the new addition on the beach. It’s 2 story hotel villas with a shutters hotel /marthas vineyard vibes-porches and sea views. Brand new! You have full access to the Coronado hotel pools/restaurants etc which are 2 min walk. The valet is 75 dollars a day and self parking is 50 dollars a day. The beachfront restaurant is serea and gorgeous and excellent. The price is 1100 night and a lovely regular size brand new hotel room with ocean view. My lower review is just because the hotel right next store-the main Coronado hotel- is under construction so loud and the beach is unswimmable due to sewage leak—so for the Paris ritz hotel prices not worth it at current time. But once these two issues have past-it’s a great beautiful hotel and I’ll be back.

I would give this hotel 4 stars but there was no room service and that’s an issue for me. A hotel like this should have room service. And Netflix did not work. And no mini bar. Just 2 bottles of water and a coffee maker. Otherwise the property is quite nice, it’s quiet, and has lovely views. It is a walk to the hotel’s amenities. The spa was great. The shops are nice. The restaurants are good. But since we came for a work/hang out weekend… the lack of room service/drinks/snacks was a bummer. I would try staying at the main part of the hotel next time. At least you could run down and get something quick if you needed to.

A very comfortable stay at Chez Nous Resort Motel Sunshine Beach with all the amenities you would want . Separate bedroom and bathroom , with a fully equipped kitchen and living area. A balcony and a pool in the tropical garden . Within walking distance of a shopping centre, and a bus available for longer distances