Beach Village at the Del

See review already on TripAdvisor Cottage Junior Suite, room 1102. Room was wonderful. All the Beach Village rooms have been updated in 2023 and the results are fabulous. New lighter color palette, cream and blue primarily. Very "beachy" but trendy. We had an outdoor patio, almost as large as our home patio, and several lounge chairs, a table and chairs and a fire pit ! Location was perfect. Right in front of The Beach Club, where you can pickup your complementary chair and umbrella and right next to the Taco Shop for drinks and snacks. The Village pool was steps away and the breakfast restaurant, Sheerwater was a two minute walk away. All of the Staff, from housekeeping and maintenance to the Concierge were friendly and helpful. The separate check in and valet parking for Beach Village guests, made these functions quick and easy All in all, a wonderful time. I could easily live in room 1102 Kudos to Hilton for restoring thus historic hotel.

We just completed our 9th visit to the Beach Village at the Del. We’ve enjoyed the Del over the years and really like Coronado. We’ve noticed a significant decline in the customer experience in recent years. When you go to a place like the Beach Village/Del, it is all about the experience. You know it is going to be pricey (e.g., $14 for a can of beer from the Eno Market but you expect it in a place like the Del). Unfortunately, they have compromised this via their focus on corporate events over individual guests. When we visited a year ago, there was a sales award corporate event that overlapped with our stay. The company bought out the Sun Deck for our entire time there. IMHO the Sun Deck is one of the gems with a bar and food that has great views of the ocean and sunsets. No individuals had use of the Sun Deck for those four days/nights and the same company had events on the beach in front of the Beach Village. Last year we had to wait until 5:45 p.m. to get into our two-bedroom ocean front suite/cottage in the Beach Village. This year, we reserved a three-bedroom ocean front suite/cottage for five nights. The daily cost for the suites totaled $7,000 per night including taxes and fees. Right in front of our suites was the Beach Club, an exclusive place on the beach with umbrellas, chairs, a big entrance and unfortunately a completely obstructed view of the beach and ocean. Right next to this is an area where they now hold corporate events. During our five-night stay, there were three different events that also created an obstructed view from our patios. They have to set-up and tear down for these events so there is noise and disruption. My step-son said they were vacuuming the sand in the area after a Friday night event until midnight and he could not get to sleep. I did talk with Krista who is the Director of the Beach Village. She ended up making a small credit (equal to about 5-6% of the total bill) for these challenges. The employees look weary when you bring up the issues as you know they are getting inundated from guests. At the end of the day, shame on Del management and Hilton Curio for enabling these circumstances when guests are shelling out $7k a night. I feel bad for the employees who get irate guests. Another experience that has degraded is the Windsor Cottage. You used to have access to the Cottage being a Beach Village guest for a complimentary breakfast. About five years ago, they took away the complimentary breakfast and you had to pay for it (it was a small buffet type experience). In the last 2 years they renovated the Cottage and it just reopened and is called the Ocean Concierge Club. When we checked in we asked about and it was $150 per person, per day to use the Cottage. They provide a breakfast and lunch as part of the charge but if you want dinner that is separate. If 3 people wanted to use the Cottage for four days it would total another $1800 on top of what they are paying for their rooms, essentially for breakfast and lunch. A couple of solutions. Clearly, the ocean front suites going from 1000-1008 (we were in 1003, 1004, 1005) should have a different pricing structure versus other accommodations given the obstructed views (both the Beach Club and Corporate Events) and not have guests have to express displeasure to get a small credit on the final bill. BTW, the Beach Club was completely empty during our whole stay. Realizing corporate events are likely going to continue and even expand, provide free access to the Windsor Cottage for the ocean front suites. It would be a small way of indicating you care about the individual guest experience. We’re not sure we are going to go back next year or future years. It is a shame the direction in which things have gone over the last several years.

We had a great experience..... Room was beautiful and extremely well appointed. Getting Windsor Cottage included is well worth the extra cost. Being apart from the general public at the Del is worth every penny. The service is extraordinary. The concierge staff goes the extra mile. Valets and bellmen are great too. But, if you end up next to another party that is loud or obnoxious....it will ruin the experience. There are big families that stay to maximize the value, and these can include loud spoiled kids. If they had some segregation between families and adults only it would be perfect. Not sure how they could do that though. Also, it should be mentioned that you cannot swim in the ocean at all. Google "Tijuana sewage on San Diego beaches" and it will explain the whole thing.

Room was not ready, nobody let us know it was, no follow up, had to check out then check back in, algae in the soaking tub, not an ocean view, 4th night was not free, excessive charges on my card, etc., etc.

There were a lot of mixed reviews so I was hesitant but took the advice of staying here from a local. I'm so glad we did. Our room had been updated and our kids had a blast at the beach and the large green space behind the hotel. Food and service were on par with a 4/5 star hotel IMO.