Loews Coronado Bay Resort

Three full nights of listening to my neighbors TV blasting through the thin walls. My sheets had not been changed from previous guest. I’m pretty sure there is a booger stuck to the wall by my headboard. Shower is incredibly small and the bathroom is in need of an update.

The stay at the hotel started off great during check-in, but it all went downhill from there. We booked a package that includes a $100 daily credits for 3 nights. We confirmed over the phone prior to the stay how the daily credits work - which is they will apply the full amount at the end of our stay, for anything being charged to the room - basically just backing out $300 in total. When we checked in, the agent reconfirmed that set up. We booked the highest room type only below the suite. Unfortunately, the hot water in the sink in the bathroom didn't work. The TV in the room, while has streaming abilities, the signal was extremely weak so it kept disconnecting every few minutes. The outdoor pool was completely taken over by the birds and they were everywhere, pooping and flying around trying to chase people's foods. We had breakfast at the Crown Landing at the hotel on the last day. They were not busy (maybe half full), but we waited about 75 minutes before our food arrived! When we came home few days later, we noticed there was a separate late charge hitting our credit card that was not on the bill when we checked out. When I called their billing dept, they said it looks like because the charge was incurred on the check out day, and that doesn't count towards the credits. They said they will try to call the hotel. I stayed at the hotel frequently years ago, and they were so great back then. Took a break from them and returned this time only to be extremely disappointed! For almost $500 a night, I will stay at The Lodge at Torrey Pines instead next time.

I attended a three-day business conference, and the ambiance was welcoming and accommodating. The hotel staff was polite and attentive, with special mention to Michael, the shuttle driver, for his excellent service. The combination of great service, a comfortable environment, and a dedicated team made this conference one to remember.

I have to take a moment to complement this wonderful hotel, but more importantly, the wonderful STAFF that took this from a good stay to a great stay! The hotel itself is lovely, has beautiful amenities and great food/drinks, and is located on its own little island with access to beach walking trails. But as you walk through the hotel, every single staff member offers a warm greeting, not just a smile and nod. I was even more impressed after I left my airpods behind in the room. Anabelle A found them and had security reach out to me -- Fernando B from security reached out and then Dyane Harris went above and beyond in making sure the got back to me ASAP. The services was truly top notch! I hope to return for another stay next winter.

We stayed in Tower 1 with marina view room from 12/30/24 thru 1/3/25. Room badly needs bathroom upgrade as AC drainage with rust is just to the right of the shower head. Shower was a bit small and vanity only had one sink, which should not be at this price point. The so called- Marina-view room offered no view of the marina. Wine stains on the carpet as you enter the room. Don’t trust walking on the floors bare footed. Hotel staff were superb and the lobby bar area is the place to be.