Hotel Sassongher

Exceptional experience. This was my first trip to the Dolomites to ski and it surpassed all expectations. The staff at Hotel sassongher is simply one of the best I have ever experienced. They went above and beyond to not only ensure my stay at their hotel was perfect but they assisted me in planning my ski days, restauraunts and general info about the surrounding area. The breakfast buffett was exceptional as was the dinners in the evening. The hot tubs, saunas and spa were perfect after a day on the slopes. There was a piano bar with a singer every evening that was exceptional as was the bartender Saro. He is quite the character. Paula the consierge is simply the best! There was another young lady at the desk that i forgot her name that was extremley helpful in providing suggestions. The shuttle to town and to the ski slopes was perfect and flawless. Also the ski room with boot and glove dryers was top notch. On my last day i had to leave at 3 am to drive to Munich for my return flight to the states. There was a breakfast and snacks waiting for me at the desk for my journey. This was very thoughful and very much appreciated. Not only will I return but I will be bringing all my fiends as well.

We just finished a 6 night stay at Hotel Sassongher. I must say everything far exceeded our expectations. WOW...sums it up. The friendliest, most helpful staff...Jackie, Cha, Greta, Enrico to name a few. The saunas, hot tubs and steam room were beyond amazing. Such a great way to finish off a hard day of skiing. The breakfast and dinners were fabulous, lots of options that changed daily. The van shuttle to the lifts was efficient and quick. We barely had to wait for it. The housekeeping was the best we have ever encountered in a hotel. They were behind the scenes making sure our room was always tidy, beds made and then turned down after dinner. We never had to ask for clean towels or for the dirty ones to be removed. The room and the entire place were spotless. The concierge helped us every step of the way and never made me feel like I was being annoying with all the questions. We left there feeling very spoiled, like a queen and king! Thank you for a wonderful vacation!

We spent 6 days in this quietly luxurious hotel very well placed for skiing around the Dolomites (Sellaronda). Wonderful and modern spa with a very skilled masseuse. Great service (was Hercule Poirot as a guest waiter at the restaurant, or was it just the moustache that got me confused? 🥸 ), and seemless tranfer to the ski lifts. A very skilled and mischievous head barman helped us spend very nice evenings (try the Sazerac!) with lovely live music (cool pianist /singer /guitarist) . A very nice and homely atmosphere, although the outdated decorating may not be to everyone's taste.

My stay at the Sassongher Hotel was incredibly disappointing, despite the hotel itself being nice. While my mother, sister, and I went skiing in the morning, my father and younger brother stayed in the room. None of us were informed that the check-out time was 10:00 AM. There was no mention of it at check-in, no reminder the day before, and nothing from the staff when we left to ski. While we were on the slopes, the hotel staff started pressuring my father to leave the room immediately. When I got the call from him, I was shocked—they were practically throwing us out. My father said the staff member Annie was extremely rude, even accusing him of being informed about the check-out time earlier, which was absolutely not true. Then she tried to shift the blame to me, claiming she had told me personally. That’s a complete lie—she never said anything to me. It’s unbelievable how one staff member’s attitude and unprofessional behavior can ruin an entire experience. Annie’s aggression and dishonesty were unacceptable and left a bad taste in my mouth. To be fair, other staff members like Joan, Cha, and Ibrahim were great, and the owner even said goodbye personally, which was appreciated. But none of that excuses the lack of communication and the way we were treated. This is not what I expect from a hotel that claims to be high-end. I wouldn’t recommend staying here unless they seriously improve their communication and train their staff to treat guests with basic respect.

My experience at Sassongher Hotel was deeply disappointing, despite some positive aspects of the stay. I had previously been a regular guest at Kolfuschgerhof, but this time I decided to try Sassongher. While the hotel, room, and sauna were nice, one incident completely ruined my stay. The hotel failed to inform us that the check-out time was 10:00 AM. There was no prior notice or reminder, not even the day before. On the morning of our departure, we went skiing as usual, and despite the staff seeing us leave, no one mentioned the early check-out time. I assumed, as is common in many hotels, that check-out would be at 12:00 PM. While I was skiing, I received a call from my son, who informed me that the hotel was almost throwing us out of the room. When I returned to the reception, the staff member Annie was incredibly rude and aggressive. She even lied, claiming she had informed me about the check-out time. Then she said she had told my son, who is 24 years old and fluent in English. My son confirmed that she had never mentioned it to him. This lack of communication and unprofessional behavior was shocking and unacceptable. As a guest, I expect to be treated with care and respect, not pushed out the door because my “time is up.” Unfortunately, Annie’s behavior ruined what could have been a great stay. On a positive note, I want to thank Joan, Cha, Ibrahim, and the other employees who made our stay charming and pleasant. Even the owner took the time to personally say goodbye, which was thoughtful. But the actions of one staff member, Annie, completely spoiled our experience. I will never stay at this hotel again, and I hope they take steps to improve their communication and guest relations in the future