Powerscourt Hotel, Autograph Collection

I picked this hotel based on its location amidst the beautiful Wicklow mountains. I was impressed initially by reception area and initial welcome by staff. I asked reception had they read my email re Kettle and milk for tea in rooms. They hadn’t but reassured me they would sort that straight away. We checked in at 3.30 pm. An hour later still no kettle. Rang reception twice after this, still no kettle. We went to lobby to get tea, coffee with family at 6 pm. Informed reception again about kettle and milk. They finally supplied this at 7 pm. Bedroom, bathroom and wardrobe area very spacious and nice. However, bedroom was dusty and bathroom had no toilet brush. Went to breakfast first morning, the service was terrible. We were there for 8 am and place not busy at all. However waitress was so inexperienced for service required in a 5 star hotel. She asked loudly what we would like to drink, so told her tea. She disappeared for 20 mins before returning with tea and then asked us did we want toast? We had lovely cocktails in the lobby during the day. I had requested our room to be cleaned 3 times during the day, nothing was completed . Then finally just before 5.30, house keeping arrived at our door to clean room. I asked her to come back in 10 mins as we were getting ready for swimming. She refused and said she had to do the room now as she was terribly busy. I just said leave fresh towels, tea bags and leave. I must say the service provided by the inexperienced young staff was not good and I feel impacted on our stay in a negative fashion. I would not recommend this hotel if you are expecting a 5 star experience. The hotel service lets it down and equates to a 3 star.

We had the most fabulous family break in Powerscourt over Christmas. The entire experience was 5-star, from the welcome packs for our children, to the Christmas atmosphere (the gingerbread hotel in the lobby was a big hit), to the delicious food ans attentive service, to the activities for children (the very generous family hours in the pool are incredible and much appreciated). Staff everywhere were helpful, courteous and very professional. Our room was one of the most spacious family rooms we’ve stayed in, super clean, warm and comfortable. Bravo Powerscourt!

Location: Great Cleanliness: Poor. A tuft of hair was left in the shower from previous guest. Noise level: okay. Service: Very poor. Staff overall very junior. Poor attention to detail. Poor service. Slow to take orders universally across bar, lounge, restaurant and breakfast. Frequently returned with incorrect or duplicate or triplicate orders. Many staff did not seem to understand how table service works at a breakfast in a 5 star hotel. Atmosphere: good Rooms: Dated Value: Not value for money

We just had Dinner in The Sally Gap restaurant in Powerscourt Hotel Enniskerry the food was absolutely gorgeous and the Service was impeccable all Servers were very cheerful and pleasant . Top marks for our server tonight a very happy and Service with a smile Holly We will Definitely be Back Richie

A fantastic trip from start to finish. The atmosphere is perfectly created for kids to maximise the experience. The food and service was top quality for the festive season. A real bonus to use the pool and sauna on christmas day. Would highly recommend the christmas package to other young families. 5 stars for comfort and atmosphere.