Powerscourt Hotel, Autograph Collection

This experience is always amazing the hotel the setting the local village and the vibe all top class from a very professional hotel.

Stay was let down by poor and frustrating services. When booking the room I added an optional extra to be left in the room as a surprise for my partner, upon arrival the extra was not there. Phoned reception who said they will have it delivered right away whilst we were in the spa. Came back up 3/4 hours later having been in the spa to find that the extra was still not there. I had to phone reception again only this time I didn't see the point in the extra any more and just wanted to cancel the charge. The man on the phone was very abrupt and not very helpful, though confirmed I would not be charged. Before dinner I wanted to double check charge had been removed so I went to reception to confirm to find that the charge hadn't been removed. The girl on reception was very understanding but then tried to hand me the extra over the counter which was poor as it took away from the point, as it was intended to be a surprise l, so I declined, Finally they took the charge off though this was third time of asking. We then asked could we have a kettle dropped up to the room which was done so quickly enough only for the kettle to be broken and not work. This took away from what could have been a great stay as the room, spa and restaurant were all supurb.

Hotel is incredible - front desk staff very helpful Gardens are great even as things come to the end of the season Spa was first class The coupe de resistance was dinner at Sika - food was delicate and very flavourful Our young waiter Thibault was charming, knowledgeable and made the whole dinner enjoyable

Very disappointing experience. Spent time there with friends at a difficult personal time. Staff were appalling. Service slow, mediocre, and not at all what one would expect in a five star resort. No empathy, or basic customer service skills.

We had a wonderful stay at Powerscourt from check in to checkout, lovely welcome from the minute we entered which set the tone for the rest of our stay, all of the staff were so friendly. We had lunch, dinner and breakfast during our stay and each of them where really high quality, food and service (we treated ourselves to the Chateaubriand), we also spent a morning in the health spa which is top class, we did a session in the salt rooms and used the gym, swimming pool, sauna, jacuzzi and relaxation rooms, all of which where in great condition and spotless clean, we also took advantage of the complimentary bikes to explore the grounds which are amazing, it was our first time staying at Powerscourt and it certainly won't be the last, It was a really great experience and will definitely be returning, top class