Powerscourt Hotel, Autograph Collection

We were attending an appointment in Dublin and decided to have breakfast at Powerscourt on our way back home to Wexford. This was going to allow us to check out the hotel as we try stay away a couple of times a year as a treat. On entering we asked could we have breakfast and were led downstairs by a friendly and chatty attendant. On arriving at the breakfast room we were rudely turned away by the maître d' stating they were too busy. Extremely rude and dismissive. Understand if a hotel is busy but the manner and how we were treated was not to be expected in a “premium” hotel. We’ve been lucky enough to stay at Adare, Shelbourne, The Westbury and others over the years. This is not on par with these hotels. Would not stay or recommend based on the interaction of the main staff there.

We stayed five nights at the hotel. The food was very good at Sally Gap and Sika. Sika best for a more relaxed and quiet dining experience while Sally Gap was much louder, but food was good. We were informed upon arrival the first evening dinner reservation at Sally Gap we had a 1:45 minute time slot for our table which I’ve never been lectured about before in person. We had read the notice and were well aware of it and happily made it through our meal with five minutes to spare. We could have exited much sooner had the kitchen brought out our food sooner but it was slow. Lots of families with small children having fun, great place for kids. Sika was our choice two nights and the food was excellent as was the waiter Alvyn who we had both evenings. Special thanks to his attention to an allergy and his cheerful attitude. Porter named Tatoo was always helpful, remembered our names and always pleasant when we saw him. Outstanding service with attention to detail. Bill Floyd the customer service manager did a fine job attending to an issue with a mechanical problem in our room and moved us to another to make things right. He was great to work with. This hotel does not have a concierge and communications can be confusing at times. Overall the staff is friendly, rooms clean, but we come to expect a well oiled machine when we stay at an Autograph hotel but did not feel that way here at Powerscourt. Beautiful grounds and building.

I am writing to express my gratitude for the exceptional hospitality during my stay. In particular, I would like to recognize the lady at the reception who handled my check-in on May 26th. She was extremely helpful, polite, and provided excellent service. Her warm hospitality made my stay unforgettable. Thank you so much for the exceptional service!

Several reviews mention air conditioning that is not working. I ignored those. I'm sorry I did. This is a beautiful hotel with attentive staff and gorgeous surroundings. The only blemish on our stay was the air conditioning that was not working during record, hate in Ireland for May. The staff said they would look into the malfunction . Thankfully they had two fans on hand to bring to our room. With more record heat on the way, and the prices they charge, this property deserves an investment in working air conditioning. We're not the first to complain about the air conditioning. I hope we will be among the last.

We had a fantastic stay at Powerscourt Hotel. The staff were warm, attentive, and genuinely lovely throughout. We especially loved our room as it was incredibly spacious, the food was excellent, nice afternoon cocktail choices and the SPA and sauna team were especially kind. A real highlight was dinner in Sika. The maître d’ and kitchen staff surprised my daughter with a beautiful celebratory dessert plate to mark the end of her exams and thesis — without being told in advance or requested. It was such a thoughtful touch and made our stay truly memorable. Luxury, comfort, and heartfelt service — we’ll definitely be back. (Make sure to book everything in advance — it can be busy. The location is wonderful, with so much to do nearby. Take time to explore the gardens and the AVOCA shop). I also found the hotel very accessible. I have limited mobility and use crutches/a prosthetic, and I really appreciated the extra spaces, the close parking, and the plentiful seating. Thankyou!