Powerscourt Hotel, Autograph Collection

I had a very disappointing experience at Powerscourt Hotel this weekend, primarily due to the conduct of Eamon Chesser. I have been a Marriott member since 2011 and, prior to my stay, I called the hotel reception to book my room over the phone. When using the app, it required full payment upfront, so I explained that I had a voucher and asked if they could apply it while booking at the member rate. I provided the voucher number, and the staff member confirmed that everything was in order and the booking was completed. However, upon arrival, I was told the voucher had expired in 2025. I then spoke with Eamon to clarify the situation, explaining that the booking had been approved over the phone and that no expiry issue had been raised at that time. I politely asked if he could provide proof that the voucher was expired, but he refused. Instead of trying to resolve the issue, Eamon was dismissive and unhelpful. He repeatedly spoke over me, reiterated the same points without engaging with what I was saying, and at one point outright accused me of lying about calling ahead—despite the booking clearly being on their system. His manner was condescending, and he appeared disinterested, even looking away while I was speaking as though the situation was not worth his attention. What was most frustrating was the complete lack of effort to assist or de-escalate the situation. Even when I raised that we had never been clearly informed of an expiry date, he simply expected me to accept his word without providing any evidence. For a manager, this level of unprofessionalism and unwillingness to help is completely unacceptable. To make matters worse, we were still required to pay the full price for the stay, despite having made every effort in advance to apply the voucher correctly. I have stayed in many Marriott hotels over the years and have never encountered service like this. I would like to note that the rest of the staff, including Rachel, were polite and helpful, which makes it even more disappointing that one individual’s behaviour could overshadow the entire experience. Unfortunately, this interaction has left a very negative impression and would make me seriously reconsider returning

Enjoyed a fabulous one night stay for my wifes 50th birthday. As it was a special occasion i was hoping that the experience would match. It didnt, it exceeded! From the beautiful location(not too far from dublin) to the lovely foyer and the amazing mountain views from the room, you cant help but instantly feel at ease with the world. What made the stay extra special was the little added touches unbeknown to us like a beautiful bottle of prosecco chilling in an ice bucket. Chocolates on the table. A little birthday dessert in the cosy Sally Gap bar. First time visitor but will definitely be back.

Luxury from the moment you arrive till you leave. Grounds are fabulous. Enjoyed the river walk. Bed and pillows were like sleeping on clouds

Powerscourt is truly the hotel of all hotels. From the moment you arrive, there’s an incredible sense of space, calm, and quiet luxury that’s hard to find anywhere else. It’s the kind of place where you can instantly switch off and feel your energy reset. What makes it even more special is the atmosphere, everything feels unhurried, peaceful, and thoughtfully designed. It’s my go-to escape when I need to recharge. The staff are simply outstanding. Warm, attentive, and genuinely welcoming, they elevate the whole experience. I honestly can’t fault a single thing — every visit has been consistently exceptional. Every time I’m there, I find myself wishing I could stay longer. What more can I say, it’s the perfect getaway.

I recently stayed at Powerscourt Hotel on St. Patrick’s Night and had a truly fabulous experience. From the moment I arrived, the staff were incredibly attentive and welcoming, which really made the stay feel special. I stayed in a suite and the room was amazing—spacious, beautifully designed, and extremely comfortable, adding a real touch of luxury to the whole visit. While it is a bit on the pricey side, it was absolutely worth it for the overall quality and experience. I dined in the Sugar Loaf Bar and the food was lovely—great atmosphere and delicious dishes. Breakfast the next morning was excellent as well, with a very good selection to choose from, catering to all tastes. Overall, a fantastic stay and I would highly recommend it for a special occasion or a relaxing getaway