Powerscourt Hotel, Autograph Collection

We had a wonderful stay at Powerscourt from check in to checkout, lovely welcome from the minute we entered which set the tone for the rest of our stay, all of the staff were so friendly. We had lunch, dinner and breakfast during our stay and each of them where really high quality, food and service (we treated ourselves to the Chateaubriand), we also spent a morning in the health spa which is top class, we did a session in the salt rooms and used the gym, swimming pool, sauna, jacuzzi and relaxation rooms, all of which where in great condition and spotless clean, we also took advantage of the complimentary bikes to explore the grounds which are amazing, it was our first time staying at Powerscourt and it certainly won't be the last, It was a really great experience and will definitely be returning, top class

We went to celebrate our wedding anniversary. The hotel very generously upgraded our room FOC for our special occasion, I can only describe our room as palatial. The breakfast the following morning was honestly the best I have ever had, lots of familiar options alongside new interesting seasonal choices with a twist. Each member of staff we encountered were warm and incredibly helpful. We really felt spoiled. Would highly recommend!

Spent one night here to celebrate a special birthday occasion. It was everything I hoped it would be. Staff were warm and welcoming. I enjoyed a massage in the beautiful spa and the room felt luxurious. I can’t wait to go back.

We had a fantastic overnight stay at Powerscourt Hotel for our wedding anniversary. We already love this hotel. It’s location is convenient for us and means we can really maximum our time here. The location is also so stunning and hotel makes the most of the views with its huge windows and balconies. The atmosphere was great. Despite being busy, and hosting an event, it takes a crowd so well and we never had to wait for anything. The Sally Gap Bistro was delicious, good value, excellent service and atmosphere. The cocktails were fab too! Live music was starting as we were leaving so we stayed for one more to enjoy that and it was excellent. The bedrooms were so spacious, clean and the bed/bedding is all so comfortable and cosy! The pool area was great with a hot tub and sauna. We can’t wait to get back again, it never disappoints.

Extremely disappointing experience Five of us stayed at Powerscourt while attending a friend’s funeral nearby. Given the circumstances, we had hoped for a comfortable and professional experience, but unfortunately this was far from the case. With the exception of the breakfast team, who were the most capable we encountered, the service was consistently poor. Staff came across as rude, defensive and unwilling to help, with very little flexibility. We waited 45 minutes for service in the lobby bar, having had to approach the host who was scrolling on her phone and appeared irritated by the interruption. We asked if we could modify our restaurant reservation and this caused untoward chaos. The staff in the restaurant were incredibly defensive and rude and there was a very clear lack of training. A palpable toxic culture which added considerably to an already stressful weekend. The food was good when it eventually arrived, but the standard of service was simply not acceptable for a hotel of this calibre. The building itself and bedrooms were lovely but sadly the attitude of all staff tarnished our experience. At checkout, we politely expressed our concerns. The response was simply, “OK” — a disappointing lack of empathy. This was by far our worst of three poor experiences at Powerscourt over as many years and sadly we will not be returning. The hotel itself is beautiful, but the service and atmosphere on this occasion seriously let it down. It concerns me that visitors to Ireland would think this the normal level of customer service in a five star establishment.