Fairmont Dallas

DO NOT GO TO THIS HOTEL Very expensive hotel for no SERVICE( no help at the reception whatsoever for tips, luggage ), I stayed 4 nights and my room was only cleaned once……..do not forget to clean under the bed and furniture Everything was paid but 400 dollars were blocked : what are they afraid about? The woman at the reception was colder than Siberia. The room needs to be redone: extremely noisy heater which doesn’t work properly…. WiFi doesn’t work properly, very very slow and many interruptions and LAST but not LEAST: no soap this morning as nobody came to check …. Forget this Hôtel that that might have been four stars but now the only thing that it has 4 stars is the price …

Everyone was very kind and considerate. I would however suggest that you all.have a complimentary breakfast and more coffee in the rooms. A beautiful well designed hotel with great amenities . Location very convenient and excellent staff. Everyone very professional

If you are an experienced traveler and understand everything the Fairmont name normally carries with it, you will be sorely disappointed by this property. I stayed here many years ago and it was an elegant, tier one hotel. Now I'm sad to say it has lost all of its lustre. I was given a room on the top floor - the penthouse - and it was a joke. Basic essentials were missing. No bathmat. The shower had almost zero water pressure. There was a total of ONE accessible AC outlet at the bedside and it DIDN'T WORK. I have stayed at budget motels that out-classed this room for basic amenities. Of course the lobby lounge was elegant as ever and eagerly charged me $20 for a drink but the rooms were a different story. If you're getting a good deal to stay at this hotel, just remember that the elegant feel doesn't extend past the lobby. Hard fail. Don't say I didn't warn you.

Out of the hotels I’ve stayed in Texas, particularly in Dallas, this is the best one I’ve experienced so far. The property is clean, safe and made me feel it was worth spending every dollar on. The customer service was fantastic and friendly. However, there’s one particular person I want to really highlight my review on. There’s a gentleman, I believe his name was Derrick or Derrell (my apologies if you’re reading this and I got your name wrong) and he’s one of the top concierge personnels. This gentleman is truly the definition of someone who does go above & beyond. Along with the chef concierge, he was able to dress up my girlfriend and I bed with roses for her birthday before we arrived. This is the place for me to book my stay whenever I come to Dallas for my military visits and personal leisure.

Had a great time at the Fairmont Dallas! I’d like to give a special shoutout to our friends Mohammed and Abraham at the lobby bar. They crafted amazing drinks and showcased spectacular Texas hospitality. Their professionalism and attentiveness made our experience truly exceptional. Cheers, and all the best!