Le Méridien Dallas, The Stoneleigh

My colleague and I checked into the Stoneleigh on April 10 for a 2 night stay. We were able to check in early, changed for a work event, returned around 5:00 and left again at 6:00 p.m. Upon our return around 9:30, we entered our room to discover the TV was on, the desk chair was moved and facing the TV, remote was on the bed, someone had been laying in the bed, and said person had used the restroom and emptied their pockets in the bathroom trash can, including a metro ticket and checked luggage tag with their flight details and name. We immediately called the front desk, checked the room while they were on the phone, and packed up as quickly as possible. Once back in the lobby, the front desk informed us that there was no security on site, no cameras in the hallways, and no way for them to check key card access times to our room. She called the manager (who was not on site), no help. The manager also refused to speak with us on the phone. They said they would not charge us for the stay, but they only had one king room available and nothing else to offer. They also would not check guest records with the name of the man on the trash that was left in our room but said they did not have employees by that name. At 10:00 a night, we had to find another hotel on our own, regardless of this being a Marriott property. The receptionist called several properties to check availability, but stated we would pay directly and there was nothing they as a hotel could do. She offered to speak to the GM, from my search it seems to Stacy Thaler Martin (I contacted her on LinkedIn, but she deleted my post and never reached out). We stopped by the next day to speak to a manger, and again one was not on-site. The front desk was not aware of the situation from the night before. Fortunately, Hotel ZaZa around the corner was amazing - they too were at capacity but offered to put us in one of their Bungalows for their lowest price regular room rate. Valet was waiting for us when we arrived and personally escorted us to the separate Bungalow parking lot to make sure we got into our room and felt safe. The front desk also said they would have security monitor the Bungalow area for us throughout the night for added peace of mind. After speaking with others, we learned that we were not the first people this had happened to at that property. Management needs to do better and address the security issues in an honest and transparent way. We will never stay at this property again, and I highly recommend any female guest consider a different property as well. As of today, 3 days after we left the hotel, no one has reached out.

Manny was incredible! Offered fast, efficient and world class service. Always had a smile on his face and was willing to help! He made our stay incredible. It is the people like him that make stays memorable and remarkable. Employees like this deserve it all!

Raj at Le Meridien Dallas, Stoneleigh is amazing. He was very kind. He took excellent care of me while I waited for my room to be ready. The hotel is lucky to have him on staff! The hotel is clean, modern, and comfortable. They easily accommodate my room change. Glad I decided to stay here.

Raj was awesome! You always know a great bartender, because they can connect with anyone and make them feel like friends. Great service and knows a lot about the spirits he serves. Will be back tomorrow! If you’re in the area, come to the hotel bar for a lovely time. 🥃🍸🍹🧉🍺

He provided Amazing service, very friendly and got the drinks perfect. He was responsive and quick with everyone at the bar. He was very knowledgeable on the drinks on the menu and helpful with picking out an appetizer. Thank you Raj, you are the best!