Thompson Dallas

I stayed at the Thompson Dallas for five days in December 2024. I was supposed to receive rewards points for not having housekeeping, but I never received them. I called twice to complain and was assured that the manager would take care of it. The manager never did. As for the hotel itself, it's definitely not five-star quality. It seems understaffed. Rooms weren't ready by the promised time, it took a few hours for me to receive a mini fridge and valet parking regularly took twenty minutes for both returning and claiming my car. The downtown location is both an asset and drawback. It's easy to walk to many restaurants and tourist attractions, but it's also very noisy. I wore earplugs when sleeping. Would not stay

The bed was very comfy and room upgrade spacious. The staff was very pleasant. I would definitely book this hotel again and telling all of my family & friends about it. Great downtown location, convenient for the Dart rail line, restaurants and bars.

Do not come here planning on sleeping. Between the car alarms, motorcycle noise, car racing , train and loud music you will not sleep at all. We are on the 16th floor and I might as well be sleeping on the street. We requested a quieter room too. Well that sure did not happen. It was a couples weekend gone bad. Hotel is nice but room could use some updating. Food was ok at best. We ate at Monarch and husband was really disappointed in his steak. Mine was good. Skip the tiramisu. It is not worth the $35. So disappointing! I was really looking forward to a weekend away and some rest and relaxation. All I accomplished is being exhausted now with absolutely NO sleep.

The spaciousness of the bedroom and bathroom were fantastic! The distance between the two beds were appreciated. The floor to ceiling glass doors in bathroom were a nice touch. We didn't watch tv. The view from our room was great. I slept well.

This hotel is in a reconvert Office Building. However, they did not change the windows--so they are single paned. Consequently, it's a noisy hotel and you can hear the street. If you are a light sleepy, this is not the place for you. Also the hotel rooms are big and vacuous, so it feels like your sleeping in an office. It's a little creepy. On the plus side, the staff is really good.