W Dallas - Victory

Construction is really very intrusive in October 2024. Staff management of electronic signs for the meetings was poor. The bar has high stools that are hard for shorter (5'6") folk to climb onto. Many chairs are extremely low to the floor, so be flexible. Parking is too expensive but it is a joy to see the Aston Martins, G Wagons and Ferraris delivered to the front door.

HOTEL UNDER REHAB. No lobby, no bar, reception on second floor. Must switch elevators to rooms. Not great value for $$. Hotel is bit tired. Big rooms but dated. Bathroom in room but a bit of W style. Great location for Arena events and in downtown for business. Someone was banging on pipes at 1am…and worst of all they did not credit me for my Bon Voy points (and has happened before!).

I recently booked at weekend stay for my daughter and several of her friends. I was a bit disappointed to see that the hotel was under renovation, but was immediately relieved when Karla checked my daughter in the hotel. Karla made sure the rooms were ready, and made the girls fell right home. Huge appreciation for Karla and the W Team.

This hotel is in the business to take your money. I never stayed or visited the hotel. I cancelled 7 days in advance due to unexpected death in my family. My receipt says it’s refundable but hotel was emailed something completely different for my confirmation. I explained to the hotel I can email the confirmation to show the difference. Malcolm the manager still refused to get the copy of my receipt confirmation and said they have to go by the email they received from third party. They are refusing to refund my money and won’t even provide credit. I even asked Malcolm to email the confirmation email they received. He wouldn’t send the information. They took two whole night stays from me. Please caution in booking with them. I cancelled within their company policy and they still refused to refund my money.

I wasn’t able to get my room until after 4 pm. The room was dirty/ outside balcony furniture had holes and nasty q-tips on the ground. The hotel is under construction, so there no lobby area where you can sit and wait for your room. The front desk was not helpful at all.