W Dallas - Victory

We made reservations for lunch in the hotel restaurant, Villa Azur. When we arrived, it was obvious reservations were not needed. There were less than 10 people seated. After waiting at the hostess stand for nearly ten minutes, someone from the front desk came over to get someone to help us. When our food finally arrived, we were the only customers. They brought our appetizers and entrees at the same time. The table was so crowded, it was hard to enjoy the meal. The food was okay, but requests for no onions on the burgers, and blue cheese for the wings was ignored. We waited a long time for our check and even longer for our change. Such a disappointment. Usually a near $200 tab, means we had a really good lunch. Not here.

If you are looking for somewhere to stay for an event at American Airlines Center and you are on a tight time schedule, this is the place. Walk out of the main entrance, cross the street and walk into AAC. Room was clean and well appointed for our needs. There is currently a good deal of construction happening in the area, but noise was not an issue. There is a restaurant and lounge downstairs and several places to eat within walking distance open late for after, say, a Stars game.

Location is amazing if you are seeing a game, right across from the arena and near by restaurants etc. I was VERY disappointed that there was no communication regarding the pool being closed, its was one of the specific reasons we chose this hotel and I would have stayed at another property if I had known. Not a great hotel for families as there aren't good suites.

Construction is really very intrusive in October 2024. Staff management of electronic signs for the meetings was poor. The bar has high stools that are hard for shorter (5'6") folk to climb onto. Many chairs are extremely low to the floor, so be flexible. Parking is too expensive but it is a joy to see the Aston Martins, G Wagons and Ferraris delivered to the front door.

HOTEL UNDER REHAB. No lobby, no bar, reception on second floor. Must switch elevators to rooms. Not great value for $$. Hotel is bit tired. Big rooms but dated. Bathroom in room but a bit of W style. Great location for Arena events and in downtown for business. Someone was banging on pipes at 1am…and worst of all they did not credit me for my Bon Voy points (and has happened before!).